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Anybody else get this?

Cerebral Assassin

Jun 14, 2005, 12:08 PM
Yet another day, with another clown who wants to argue over the amount of minutes they have gone over. How many people have to deal with the "I never go over my minutes/ That's impossible" customers? It drives me up a wall to waste these precious moments of my life arguing over whether or not you did or did not go over.

It's like trying to argue the fact that you snore. Somebody told you that snore NOT because they just felt like it..but because there was legitimate snoring. Same thing with overages...they aren't saying you went over just for the sake of saying you did...YOU DID! It's not hard to rack up minutes if you talk ALL DAY!!

That being said..thank you for listening to the rant. Sometimes you just gotta let it all out.

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(continues)
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simplymarcus

Jun 14, 2005, 2:36 PM
I work for cingular and I hear it everyday.
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stevelvl

Jun 14, 2005, 10:41 PM
simplymarcus said:
I work for cingular and I hear it everyday.


but cingular has role over? 😳
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thatguy_overthere

Jun 15, 2005, 12:40 PM
If the customer has built up any rollover minutes.
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wfine81

Jun 15, 2005, 8:46 PM
Work for VZW, we have the same customers here too.
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captainplooky

Jun 17, 2005, 8:32 AM
Yeah...

I guess those same customers are as dumb as the ones who were secretly being sent text messages from Verizon, which they couldn't easily pinpoint on their bill. Solution: Lawsuit

Or perhaps they are like the same customers who filed a lawsuit because of illegal eavesdropping and wiretapping by Verizon ceo's. Solution: Lawsuit

Perhaps - now just perhaps - some of these people are correct - and the companies are charging them for minutes they did not in fact use.

Considering how these same Wireless Companies have acted in the past - that is not an unreasonable conclusion by any means!
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stevelvl

Jun 17, 2005, 11:50 PM
yeah! i knew it!!! it just another example of the man trying to keep you down!!! 👿
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davidg4781

Jun 28, 2005, 8:24 AM
What exactly is keeping wireless companies from adding a minute or 2 to a call every now and then? Most people don't know the exact time they were on the call, and the cell companies usually round up a minute. Most people also don't even go over their bills. Other industries goof up on bills, I wouldn't doubt wireless industries doing the same thing. Of course, they can never do wrong. At least on some of the threads I read. Even when the company IS wrong, god forbid we admit it and move on.
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lownote2

Jun 29, 2005, 1:24 PM
Think about what you just said. "what is keeping wireless companies from adding a minute or 2 to a call every now and then?" Do you realize the problem with that?
1. Is there a person hired with the job title, "Phone minute adder" ?
2. How do you select which calls to randomly pick and just 'add' minutes too?
3. Accountability.... There would have to be more than one person involved within the company in this minute adding conspiracy. Do you realize the trouble a company would face if just one of these "conspirators" ratted on them?
4. Do the companies perform surveys to find out who the "dumb" customers are that they can get away with adding these minutes too?

Seriously.... you're being ridiculous
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davidg4781

Jun 29, 2005, 3:48 PM
Well, then how could I be charged for $0.02 on data usage when I didn't use the phone? And what's keeping the timer from running just one more second into the next minute? I've ended my call a few times (closed the phone, pressed end) and the timer keeps going.
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wri0010

Jun 30, 2005, 1:23 PM
My company charges any where from .01 to .03 cents extra on every sale we do. Sometimes our computer is down, and we have to do the sale manually, and the tax we figure out is always a few pennies lower than what our system comes up with. You do a million sales a year somebody just pocketed an extra $10,000 dollars.
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phipsi95

Jun 30, 2005, 3:30 PM
"And what's keeping the timer from running just one more second into the next minute? I've ended my call a few times (closed the phone, pressed end) and the timer keeps going."

Sounds like a phone issue to me...not the billing system.
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themike314

Jun 30, 2005, 4:58 PM
lownote2 said:
3. Accountability.... There would have to be more than one person involved within the company in this minute adding conspiracy. Do you realize the trouble a company would face if just one of these "conspirators" ratted on them?


One computer programmer could have added a script to generate miniscule additions. With millions of customers, that adds up to a sizable chunk of change.

$0.01 x 10,000,000 customers = $100,000.00 x 12 months = $1,200,000.00 per year

How many people will notice an extra penny on their bill each month?

I'm not saying it happens, but it's certainly isn't ridiculous by any stretch.
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Darth Ridiculous

Jul 2, 2005, 5:00 PM
roll over minutes are sorta useless.....say u have an 800 minute plan, only use 400....you have 400 rolled on your 800 the next month for a total of 1200......not likely to use the original 800 in plan......simply means YOUR PLAN IS TOO BIG!! you're PAYING for the rollover minutes to begin with.
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n4aof

Jul 18, 2005, 10:27 AM
simplymarcus said:
I work for cingular and I hear it everyday.


Given that the normal Cingular bill contains AT LEAST two errors so obvious that even the misnamed customer support operation can figure them out, I'm not surprised that you regularly hear complaints about Cingular's consistently incorrect billing. 🙄

In my case it hasn't been a matter of going over minutes, but a variety of other errors, including "roaming" in my home area and "roaming" in locations where this is no such place as listed on the bill and no one at Ka-Chingular can figure out where the location is supposed to be.
👿
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captainplooky

Jun 30, 2005, 7:39 PM

You will not believe this but it finally happened. Now I know you've all had calls where a customer states that "I never made that call thats Impossible. Now let me AXE you a question what would you do if you got this bill?"

Well the customer was right. All those international calls that she said she didn't make well she didn't make them. Siebel & WebAxe shows one IMSI, Atlys shows the other. It just goes to show that life is full of surprises.


https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
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Darth Ridiculous

Jul 2, 2005, 4:58 PM
totally agree. people don't understand how long they actually talk, then, you throw vision plan charges, downloads, readylink charges on these same people, and you have a HUUUUGE mess
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