Upcoming phones, in addition to the PRE
I have been waiting for the PRE like everyone else for quite some time. Unfortunately, seems like I keep getting mixed info. from Sprint reps. One says I won't have to get on an everything plan, then another says I do. Mass confusion as always. Does anyone know if there will be other newer touch phones available? I have been with Sprint for EIGHT YEARS and their retention dept. fails to want to help me with anything. One more reason to switch to another carrier. Looks like I'll be one of the millions of people leaving. They simply don't care.
...
afguynbham said:
Looks like I'll be one of the millions of people leaving. They simply don't care.
yup jump off that failboat..they treated my entire family like crap too.
...
You want to leave because retentions doesn't wanna play your games and give you something you don't deserve?
...
Well, anyone who can read can simply reference Consumer Reports ratings on all cell carriers, where Sprint falls LAST consistently in EVERY category. If it took "games" to keep my loyal customers, I would do what it takes.
...
There are no "loyal" customers. First time they do something you don't like, you're ready to leave or threaten to if you don't get what you want. How is that Loyal? Until you own your own large company, you have no idea what you'd do to keep "loyal" customers. All you customers out there think you know everything about how a carrier should operate. None of them got where they are today by making everyone happy. They know what they are doing and if that happens to piss you or anyone else off, who cares. Customer satisfaction rankings don't mean squat. People like you are upset cause they don't get a free phone or get a credit cause their dumb kid downloaded too many ringtones and so they rank them poorly. Doesn't matter that you've ha...
(continues)
(continues)
...
Seriously. It's amazing what the employees say when they read what we say. Guess they're just upset cause the polls don't lie, which not only rates customer satisfaction, but coverage areas, fees, many other things as well.
...
If all you do is make decisions based on what other people say then you're an idiot. What customer likes paying fees? None, so of course they are going to rate them poorly. I guarantee you there are more people satisfied with their wireless service than are not. You never hear about that because they aren't the ones on the websites taking the dumb surveys. Also, if half of the pissed off people actually had realistic expectations, they wouldn't be so pissed off. Ask anyone on here that currently works for or has worked for a wireless carrier and just see what people want/expect. Those are your idiots taking those surveys, not the happy ones (which is the majority)
...
Loyal customers are a myth in the cellular industry, kinda like the old joke of "military intelligence" The only loyalty that exists are the customers staying with one company because they are more willing to bend to their demands (or they are smart enough to realize to find something they agree with at the start of the contract and stick with it.
There is a HUGE difference between customer service and giving into a customers irrational demands.
I'm not a sprint rep, but the type of attitude you put forth is universal. The Pre will require a current rate plan, this would be the simply everything plan. If you don't want this plan, pick another device. If you want the device, you want the plan.
I won't deny that my family's had so...
(continues)
There is a HUGE difference between customer service and giving into a customers irrational demands.
I'm not a sprint rep, but the type of attitude you put forth is universal. The Pre will require a current rate plan, this would be the simply everything plan. If you don't want this plan, pick another device. If you want the device, you want the plan.
I won't deny that my family's had so...
(continues)
...
