sprint loses 1.3 million customers expects gains in 4th quarter
-- Free Cash Flow* of $1.1 billion in the quarter
-- Cash balance of $4.1 billion at the end of the quarter
-- Building momentum around Now Network(TM) and customer
-- Care Quality - first-call resolution improvement
throughout the year
-- Ready Now - a revolution in the wireless retail
experience to drive data usage
-- One Click - a simple, customizable user interface for
easy access to applications
-- WiMAX 4G - launch of a new era of high-speed mobile
-- Positioned to stabilize fourth quarter gross adds
hope they don't just keep saying next quarter next quarter forever! Mos...
The company lost 1.3 million wireless customers on a net basis in the third quarter including 1.1 million post-paid. Wall Street was expecting about 1 million subscribers to leave Sprint.
SprintÃ¢â‚¬™s churn rate was 2.15 percent, up from 2 percent in the second quarter (statement). That rate is well above the churn rates of AT&T and Verizon, but better than T-Mobile. Churn for SprintÃ¢â‚¬™s Boost service was 8.2 percent, up from 7.4 percent in the second quarter.
T-Mobile: Churn spikes in third quarter
VerizonÃ¢â‚¬™s third quarter on target; iPhone dings wireless churn...
Can they keep loosing money like this and still function? I hope we are not looking at the next Lehman Bros or Washington Mutual. I am starting to think that they are never going to turn it around. They have decent phones and industry-best plans but every quarter they loose 1 million customers. I think they might be selling their major assets by this time next year if they do not turn a corner soon.
Barack Obama will fix it all! 🤣 🤣
churn lowers by almost a full percentage point for pda owners
csat has increased by %20 over a full year
they closed down 11 call centers (hope they were over seas)
from my personal experience i have experienced far less complaints from the customer regarding issues across the board.
The New ATnT Wireless said:
If Sprint's losses continue for a long period of time at this rate, I can fore see them selling everything and becoming a national MVNO.
That's not going to happen because in spite of the churn, Sprint is actually making money, and a much more stable company than say, GM is right now.