sprint loses 1.3 million customers expects gains in 4th quarter
Sprint Nextel Reports Third Quarter 2008 Results
-- Free Cash Flow* of $1.1 billion in the quarter
-- Cash balance of $4.1 billion at the end of the quarter
-- Building momentum around Now Network(TM) and customer
experience
-- Care Quality - first-call resolution improvement
throughout the year
-- Ready Now - a revolution in the wireless retail
experience to drive data usage
-- One Click - a simple, customizable user interface for
easy access to applications
-- WiMAX 4G - launch of a new era of high-speed mobile
internet access
-- Positioned to stabilize fourth quarter gross adds
http://investors.sprint.com/phoenix...3773&highlight= »
hope they don't just keep saying next quarter next quarter forever! Mos...
(continues)
-- Free Cash Flow* of $1.1 billion in the quarter
-- Cash balance of $4.1 billion at the end of the quarter
-- Building momentum around Now Network(TM) and customer
experience
-- Care Quality - first-call resolution improvement
throughout the year
-- Ready Now - a revolution in the wireless retail
experience to drive data usage
-- One Click - a simple, customizable user interface for
easy access to applications
-- WiMAX 4G - launch of a new era of high-speed mobile
internet access
-- Positioned to stabilize fourth quarter gross adds
http://investors.sprint.com/phoenix...3773&highlight= »
hope they don't just keep saying next quarter next quarter forever! Mos...
(continues)
...
Sprint continues to lose customers to other carriers as the company reported a third quarter subscriber tally of 50.5 million, down from 54 million a year ago.
The company lost 1.3 million wireless customers on a net basis in the third quarter including 1.1 million post-paid. Wall Street was expecting about 1 million subscribers to leave Sprint.
Sprint’s churn rate was 2.15 percent, up from 2 percent in the second quarter (statement). That rate is well above the churn rates of AT&T and Verizon, but better than T-Mobile. Churn for Sprint’s Boost service was 8.2 percent, up from 7.4 percent in the second quarter.
T-Mobile: Churn spikes in third quarter
Verizon’s third quarter on target; iPhone dings wireless churn...
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The company lost 1.3 million wireless customers on a net basis in the third quarter including 1.1 million post-paid. Wall Street was expecting about 1 million subscribers to leave Sprint.
Sprint’s churn rate was 2.15 percent, up from 2 percent in the second quarter (statement). That rate is well above the churn rates of AT&T and Verizon, but better than T-Mobile. Churn for Sprint’s Boost service was 8.2 percent, up from 7.4 percent in the second quarter.
T-Mobile: Churn spikes in third quarter
Verizon’s third quarter on target; iPhone dings wireless churn...
(continues)
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Wow 😳
Can they keep loosing money like this and still function? I hope we are not looking at the next Lehman Bros or Washington Mutual. I am starting to think that they are never going to turn it around. They have decent phones and industry-best plans but every quarter they loose 1 million customers. I think they might be selling their major assets by this time next year if they do not turn a corner soon.
Can they keep loosing money like this and still function? I hope we are not looking at the next Lehman Bros or Washington Mutual. I am starting to think that they are never going to turn it around. They have decent phones and industry-best plans but every quarter they loose 1 million customers. I think they might be selling their major assets by this time next year if they do not turn a corner soon.
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I agree. They were really looking like they could turn things in the right direction; better phones, decent plans, etc but unfortunately the numbers don't lie. Another million customers jumping ship? I hate to be the pessimist but it doesn't look good. I know people have been shouting that the end of Sprint is near for a long time now but I think this may be it. I would like to be proved wrong but I think I may be right. 😢 Saddens me a little because all in all their data network is the best out there
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Don't worry there is still hope. We can say the sky is falling if number persist like this into the middle of 09.
Barack Obama will fix it all! 🤣 🤣
Barack Obama will fix it all! 🤣 🤣
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potential upsides:
churn lowers by almost a full percentage point for pda owners
csat has increased by %20 over a full year
they closed down 11 call centers (hope they were over seas)
from my personal experience i have experienced far less complaints from the customer regarding issues across the board.
churn lowers by almost a full percentage point for pda owners
csat has increased by %20 over a full year
they closed down 11 call centers (hope they were over seas)
from my personal experience i have experienced far less complaints from the customer regarding issues across the board.
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This whole economy is hurting look around. we are substantial by comparison.
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If Sprint's losses continue for a long period of time at this rate, I can fore see them selling everything and becoming a national MVNO.
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The New ATnT Wireless said:
If Sprint's losses continue for a long period of time at this rate, I can fore see them selling everything and becoming a national MVNO.
That's not going to happen because in spite of the churn, Sprint is actually making money, and a much more stable company than say, GM is right now.
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