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Rude Unhelpful Sprint Corp store employees

brandyT

Dec 1, 2007, 11:02 AM
Horrible attitude. Just recently got a sprint line, switched form GSM (Sprint had a lot more features and services that GSM, also the phone was very cool) and not used to entering all the numbers in the cell phone. Have not done that in years since you don't have to do that if you have your numbers on the SIM card. So went to a sprint store to see if they can transfer the numbers from my old phone. I got every excuse in the book from the tech is not here, it will be 2 hours for the tech to do it, we don't have a connector for that model phone (LG MUZIQ), Come back tomorrow. Could clearly tell these people were only there to get a paycheck. They did not give a crap about the customers, i watched them speak to other customers the same way.

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nodeposit

Dec 1, 2007, 11:38 AM
Let me get this straight....you are mad that the reps didn't want to help you out and transfer your numbers, but you have no problem going somewhere else to buy an accessory?

People like you irritate me.....you expect so much and offer nothing in return. I don't get paid based on you paying your bill every month...I could care less. You come in to the store and make me do all the work and then go spend your money at Wal-mart. Why? to save 10 bucks? Then you come in and want me to go over your bill, replace your phone, fix this fix that and have you done anything for me? No....but I'm supposed to be nice and respectful while you yell and curse at me for something I had nothing to do with and when I am rude then I'm in the wrong.

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brandyT

Dec 1, 2007, 11:44 AM
YUP...jerks like you cost your carrier the business everyday. don't you get paid to help customers that come in the store or do you get paid to stand around with a finger in your behind.

Thank God i was within the 30 days. GOOD BYE all your Jerks
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DenSprintMan

Dec 1, 2007, 11:52 AM
Now, not everyone has the same attitude that all reps do. Yes, I completely understand about the rep being mad that you didn't want to purchase our body glove here and went somewhere else to purchase it. We make money off the things we sell and it does get aggervating that people come in here and yell at us about their bills and want us to do things for them and we get nothing in return. However, there comes a line that you need to understand about every customer. If a customer sees that you have given them the respect of working with them and the kindness that they deserve, then they may send you customers down the road. They can say, "Hey, this gyuy/gal is good and I think my friends would be happy working with them". Everyone has to...
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brandyT

Dec 1, 2007, 4:59 PM
I would be in and out in 10 mins and still would have had my sprint phone. By the way I was not yelling or cursing. I just walked out of the store when he told me to get Best Buy to transfer the phonebook. I was on the phone with T-Mobile 2 mins after that to get my number back to them and guess what...I don't have to go buy a new case or transfer the phonebook. We need to treat each other like human beings and not as $$ signs when we meet. We have 4 lines in our house, 3 with T-Mobile and one with AT&T. I liked the Sprint phone and service the best and instead of me bringing the other lines over to Sprint, I will just stick to what we have. Good Luck to everybody.
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sprint_2007

Dec 1, 2007, 5:24 PM
And good luck to you to BrandyT.
I apologize on the reps behalf. Im happy at least you were satisfied with Sprint service for the time you were with our company. If you ever DO decide to switch back to Sprint, I would advise doing it online or over the phone. You should take a glance at Sprints SERO plans:

www.Sprint.Com/SERO

Great deals and prices 😉

But if theres anything you ever need or have questions on, please let us know. Im a Marketing Sales Rep for Sprint. I may be a bit young, but can help in any way possible. Even if the advice asked is not directed towards Sprint or anything within the wireless industry 😉
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just_asking

Dec 1, 2007, 8:52 PM
The way I feel is that it is wrong for an salesperson to be rude to any customer for any reason. It is also inconsiderate for an customer to take a salesperson time for information, then purchase the product somewhere else. Remember, you are not selling to the customer in front of you, you are also selling to the customers behind him/her and any other friends that they might have. Remember the old saying, you will lose more customers with a jaw bone of an *ss.
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Sprint E-care

Dec 3, 2007, 8:01 PM
You make me sick always peddling that damn SERO plan, and I know Sprint is so desperate for customers, when you cancel an order online then they offer you a $50 credit to continue it, Sprint is really getting depserate for customers...

and yes I really feel that way no one stole my username because I know it says Spritn E-care.
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arsimckhoi

Dec 3, 2007, 9:13 AM
are you serious? your leaving over $20 and a cable the store doesn't have? hope you get stuck with an etf jerk...
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MissSLM07

Dec 3, 2007, 11:59 AM
Just because of a bad experience at one store you left? Honey, this can happen to you with any carrier. You could have just gone to a different store or called customer care. Also, you should send an email to corporate. On your receipt it should have the store number and all the reps info.
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Platypus

Dec 3, 2007, 1:11 PM
no big surprise to me- sprint treats their customers like crap that is why I left, that and there poor indoor coverage. Churn churn churn good job sprint. when is this company going to learn that customers matter!!!!
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MissSLM07

Dec 3, 2007, 1:25 PM
Whatever Platypus. 🙄
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Platypus

Dec 3, 2007, 2:54 PM
It's tough being a cheerleader for sprint these days 🤣 There is no excuse for what happen to the OP, only sprint cheerleaders try to defend such deplorable behavior 🙄
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arsimckhoi

Dec 3, 2007, 3:09 PM
post that same message in t-mo forum only replace sprint with t-mo you will get the same response ... and t-mobile is supposed the best cs in wireless
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Platypus

Dec 3, 2007, 3:29 PM
So just because there are fan boys in every forum that defend their carrier, that makes sprints piss poor attitude towards their customers acceptable? The OP was enjoying his service until he was disrespected with rude comments, great logic!
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arsimckhoi

Dec 4, 2007, 8:58 AM
debating over whether I should really comment on your rebuttal... it's obvious you've never worked in the wireless industry... it's obvious you never worked customer service, it's obvious the place you work everything runs smoothly and it's also obvious that you live in some crazy reality where the customer is always right even if it means the company they love goes bankrupt and out of business... so I won't comment...

oh wait...
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arsimckhoi

Dec 3, 2007, 2:01 PM
get over yourself platypus
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ddsindpls

Dec 3, 2007, 7:25 PM
It's sad that this happened to you. I had great help at the Sprint Stores which is the only reason I am keeping them. Some of the morons on the phone had lame attitudes and sounded displeased that I was just asking questions.

I was with Verizon for 5 years and they are pretty good overall, however, I think they are a little on the stingy side. My discount with Sprint is better too.

I'm still in my 30 days but I plan on keeping Sprint. I place more emphasis on the technical side of things though. Sprint's coverage is excellent everywhere I have gone, including inside my house.
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poweredup

Dec 3, 2007, 7:31 PM
sorry about that, but look at it this way, you said you made a mistake in telling him that you were going to best buy to buy the $10 universial case right? well, there was no mistake there at all, if you can get a better deal then go for it, that was NOT the reason he couldnt transfer your numbers. bottom line is that it can take up to 2 weeks or more for us to recieve a cable for a new phone and even if you would have bought the case from us that woulndt have made the cable magically appear. second, they might not think out of the box when it comes to number transfers, you could have possibly have gotten all your numbers transferred via bluetooth. hope that you may try us again one day and if so ask us here at phonescoop before one person r...
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arsimckhoi

Dec 4, 2007, 7:43 AM
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arsimckhoi

Dec 4, 2007, 7:45 AM
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

t mobile has issues too... better not go with them either.
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arsimckhoi

Dec 4, 2007, 8:02 AM
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »

maybe unlimited everything for cheap would be better ... oh wait... it's jacked too
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arsimckhoi

Dec 4, 2007, 8:04 AM
suddenly a leather case on a phone doesn't seem like a big deal
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T-Zag

Dec 4, 2007, 4:10 PM
Well according to the customer we all suck Balls.
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bulldogg

Dec 4, 2007, 8:40 PM
I agree, I work the phones in cs and I am always there to try to help the cust as best as I can but I have a couple of points to make.

1. Please remember I am human on the other end. Treat me and talk to me as you would your grandmother. I do not appreciate the yelling the swearing and the attitude.

2. I do not write the rules and regulations that I have to follow. I do the best job possible with in these rules because if I dont I would get fired. If I say that I cannot do something it is because I cant. I am not saying it to be rude and unhelpful.

3. I am here to help you and provide you with the best customer service that I can provide but if you up and leave without giving us a chance to help correct the problems ...
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Jennyboo

Dec 4, 2007, 8:51 PM
here here
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Jennyboo

Dec 4, 2007, 4:16 PM
🤣 nice! very entertaining
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jrfdsf

Dec 4, 2007, 6:36 PM
arsimckhoi said:
suddenly a leather case on a phone doesn't seem like a big deal


There's always the option of getting a beeper. 🤣

I wonder if there were any internet forums in the 90's discussing pager issues, service and the like?
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