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U.S. Cellular Now Offering Overage Protection

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not a good idea.

flagrantmisuse

Nov 23, 2009, 4:37 PM
the vast majority of customers who use more than thier plan allotment PAY UP. when i went over i paid it and that was before i started working in customer service. there are people who think they are entitled to credits but there are those who use it and pay for it. if customers stop going over their minutes because of this then usc is losing a valueable revinue stream because we all know it doesnt cost a cellular company .45 per minute over your plan.

just my opinion
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harleyquinn

Dec 17, 2009, 10:46 PM
Consistently satisfied customers are a much more valuable source of revenue for any company. And with my extensive customer service experience, believe me - people do NOT, I repeat DO NOT "pay up". The majority of people don't reason that they used it so they are in fact responsible for paying it. Sure, some people pay with little or no complaint. But unfortunately, those people are few and far between.
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