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FCC May Regulate Cancellation Fees

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Beginning of the end for contract sales...

AlltelHub

May 21, 2008, 10:18 AM
more and more we're moving toward all prepaid. ๐Ÿ‘€
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JasonT1273

May 21, 2008, 11:38 AM
Or at least to no-contract unsubsidized handsets being the norm.

Customers get sticker shock now when they realize how much they have to pay for a replacement phone for the one they drowned or ran over 3 months into their contract and didn't have insurance on. Can you imagine if they had to pay the actualy cost for phones all the time?
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jay1981

May 21, 2008, 2:45 PM
It's a slippery slope. Next thing you know customers, in that particular situation, will demand companies to lower the price of the phones and will try to sue over that. ๐Ÿคจ

Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.

I stuck with my service (Alltel) and saw what worked for me and stayed and never had a problem.
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tnt2k1

May 21, 2008, 5:30 PM
jay1981 said:
It's a slippery slope. Next thing you know customers, in that particular situation, will demand companies to lower the price of the phones and will try to sue over that. ๐Ÿคจ

Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.

I stuck with my service (Alltel) and saw what worked for me and stayed and never had a
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SPCSVZWJeff

May 22, 2008, 4:13 PM
Maybe it would satisfy most if all carriers offered a unsubsidized phone and no contract without limiting their promotional offers. Or if there were multiple contract offers: 6 month, 12 month, 18 month and 24 month With Proportional handset discounts.

We will never satisfy everyone but maybe we can keep the industry out of too much government interference.
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nexsprint

May 24, 2008, 2:50 PM
jay1981 said:
Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.

Wait, so i am confused. Are you saying the carrier should again subsidize the cost of the handset or should let them out of the contract? Or what?
right ... when customers begin demanding that, the carriers will once again and ask for gover
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Versed

May 21, 2008, 5:24 PM
JasonT1273 said:
Or at least to no-contract unsubsidized handsets being the norm.

Customers get sticker shock now when they realize how much they have to pay for a replacement phone for the one they drowned or ran over 3 months into their contract and didn't have insurance on. Can you imagine if they had to pay the actualy cost for phones all the time?


True and untrue, thats if one looks at the sticker the carrier claims is retail price, there are many online dealers as well as Ebay which sell the same phones for significantly less, ok this is more true for the GSM side then CDMA.

There is no reason whatsoever, if I provide a phone on my own that I need to sign any contract. If I do wish to get...
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lang

May 22, 2008, 7:19 AM
Versed said:

There is no reason whatsoever, if I provide a phone on my own that I need to sign any contract. If I do wish to get s subsidized phone, then use, 1 or 2 years and an ETF is in order.

I agree here. But having worked for Cingular/AT&T I also know that if you want the free M2M, early N/W, or any other spiffy thing for free that it requires a service agreement. Most customers don't realize that those things are only free when bundled with their service agreement.
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SPCSVZWJeff

May 22, 2008, 4:22 PM
But the customer in contract pays the same MRC as the customer out of contract so why limit their options? If a customer fulfills their 2 year contract you don't take away those features so why not offer them to a customer who opts not to get a handset discount or sign a contract?
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akito

May 23, 2008, 4:34 PM
lang said:

I agree here. But having worked for Cingular/AT&T I also know that if you want the free M2M, early N/W, or any other spiffy thing for free that it requires a service agreement. Most customers don't realize that those things are only free when bundled with their service agreement.


that is no longer the case. about 3-6 months ago (i don't recall excatly) at&t stopped requiring contracts for m2m. One reason for this was that customer care was not 1. advising of the new contact and 2. was not adding the new contract (except to customers that was making that rep really upset ๐Ÿ˜ˆ .) IMO Verizon running to the government to have ETF standardized is going to have severe backlash from the oth...
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nexsprint

May 24, 2008, 2:57 PM
Not saying that i agree with having to be in a contract if you bring in the phone to be activated, but how much does it really cost a carrier to setup a new account or to acquire a new customer? That has to be added in to the equation. I am guessing it is more than the standard activation fee.

As far as the other things for free, Sprint is the same way. They offer a no contract plan but it sucks bad and has really no add ons
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PEZ

May 22, 2008, 11:31 AM
ALL carriers already sell phones at unsubbed cost. Stop being so friggin theatrical and deal wih it.
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