FCC May Regulate Cancellation Fees
Beginning of the end for contract sales...
Customers get sticker shock now when they realize how much they have to pay for a replacement phone for the one they drowned or ran over 3 months into their contract and didn't have insurance on. Can you imagine if they had to pay the actualy cost for phones all the time?
Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.
I stuck with my service (Alltel) and saw what worked for me and stayed and never had a problem.
jay1981 said:...
It's a slippery slope. Next thing you know customers, in that particular situation, will demand companies to lower the price of the phones and will try to sue over that. ๐คจ
Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.
I stuck with my service (Alltel) and saw what worked for me and stayed and never had a
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We will never satisfy everyone but maybe we can keep the industry out of too much government interference.
jay1981 said:
Its funny that cellular companies provide time limits for customers to try their service out. They can try out their service in areas typical to their normal use, hear nothing from them but when they are in their Agreements in about a year and then when they see another carrier having a flashy phone or they get tired of their phone or something happends they want to jump off. I see it all the time from customers comming in and out at sprint.
Wait, so i am confused. Are you saying the carrier should again subsidize the cost of the handset or should let them out of the contract? Or what?
right ... when customers begin demanding that, the carriers will once again and ask for gover...
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JasonT1273 said:
Or at least to no-contract unsubsidized handsets being the norm.
Customers get sticker shock now when they realize how much they have to pay for a replacement phone for the one they drowned or ran over 3 months into their contract and didn't have insurance on. Can you imagine if they had to pay the actualy cost for phones all the time?
True and untrue, thats if one looks at the sticker the carrier claims is retail price, there are many online dealers as well as Ebay which sell the same phones for significantly less, ok this is more true for the GSM side then CDMA.
There is no reason whatsoever, if I provide a phone on my own that I need to sign any contract. If I do wish to get...
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Versed said:
There is no reason whatsoever, if I provide a phone on my own that I need to sign any contract. If I do wish to get s subsidized phone, then use, 1 or 2 years and an ETF is in order.
I agree here. But having worked for Cingular/AT&T I also know that if you want the free M2M, early N/W, or any other spiffy thing for free that it requires a service agreement. Most customers don't realize that those things are only free when bundled with their service agreement.
lang said:
I agree here. But having worked for Cingular/AT&T I also know that if you want the free M2M, early N/W, or any other spiffy thing for free that it requires a service agreement. Most customers don't realize that those things are only free when bundled with their service agreement.
that is no longer the case. about 3-6 months ago (i don't recall excatly) at&t stopped requiring contracts for m2m. One reason for this was that customer care was not 1. advising of the new contact and 2. was not adding the new contract (except to customers that was making that rep really upset ๐ .) IMO Verizon running to the government to have ETF standardized is going to have severe backlash from the oth...
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As far as the other things for free, Sprint is the same way. They offer a no contract plan but it sucks bad and has really no add ons
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