Sprint Seeking to Replace Forsee
Capacity issues on IDEN/ Poor Customer Service/ PTT Iden/Cdma interoperability
I have to tell ya folks, I love Nextel for it's PTT, and I love Sprint for it's crystal clear voice quality, network reliability and competitive pricing. I think that alot of the struggle that Sprint is having right now is due to the capacity issues on the IDEN network. I loved Nextel up until the dropped and blocked calls began and such. Up until 2 years ago, everyone I knew loved Nextel too. Now,unfortunately, alot of the people I knew that had Nextel, now have Verizon. Personally, I am not too impressed with ATT or Verizon. Here are a couple suggestions I would have if I worked for Sprint/Nextel.
Listed in order of importance.
1. Fix capacity issues immediately to retain Nextel customers.
2. Beef up CDMA coverage and advertise it.
3.I...
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Listed in order of importance.
1. Fix capacity issues immediately to retain Nextel customers.
2. Beef up CDMA coverage and advertise it.
3.I...
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Jsnow said:...
I have to tell ya folks, I love Nextel for it's PTT, and I love Sprint for it's crystal clear voice quality, network reliability and competitive pricing. I think that alot of the struggle that Sprint is having right now is due to the capacity issues on the IDEN network. I loved Nextel up until the dropped and blocked calls began and such. Up until 2 years ago, everyone I knew loved Nextel too. Now,unfortunately, alot of the people I knew that had Nextel, now have Verizon. Personally, I am not too impressed with ATT or Verizon. Here are a couple suggestions I would have if I worked for Sprint/Nextel.
Listed in order of importance.
1. Fix capacity issues immediately to retain Nextel customers.
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. Fix capacity issues immediately to retain Nextel customers.
jrfdsf said:
That is already being done. Sprint has added a ton of new cell sites nationwide for both iDEN and CDMA, with a lot more scheduled in the near future.
My question... any cell towers coming to zip code 57703???????????
jrfdsf said:
That is already being done. Sprint has added a ton of new cell sites nationwide for both iDEN and CDMA, with a lot more scheduled in the near future.
My question... any cell towers coming to zip code 57703???????????
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dmcreol0220 said:
. Fix capacity issues immediately to retain Nextel customers.
jrfdsf said:
That is already being done. Sprint has added a ton of new cell sites nationwide for both iDEN and CDMA, with a lot more scheduled in the near future.
My question... any cell towers coming to zip code 57703???????????
The short answer here is, no, at least not in the NEAR, foreseeable future.
I also checked coverage for you with the other three national carriers, and none of them have native coverage there, it's all roaming. Even if any of them actually allowed you to use your phone in an "extended coverage" area, you would be unable to use free M2M minutes with ANY carrier.
My suggestion for the sh...
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Thanks for the reply..
the fact is that I an under contract with Sprint.. and love the service.. CS aside... so I'll keep them.. and continue to use it until they tell me that I have to leave.. w/o an ETF! ( any ideas on when that would be?)
i got the most minutes possible and use all of them a mont.. the funny thing is ... my phone says digital roaming.. but when the phione is powered on say " entering Sprint service area"
the fact is that I an under contract with Sprint.. and love the service.. CS aside... so I'll keep them.. and continue to use it until they tell me that I have to leave.. w/o an ETF! ( any ideas on when that would be?)
i got the most minutes possible and use all of them a mont.. the funny thing is ... my phone says digital roaming.. but when the phione is powered on say " entering Sprint service area"
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Mine does that too. Do you have a Moto phone?
They probably will boot you off in a few months if all of your minutes are roaming. I'm betting that your free M2M minutes are unavailable as well.
I generally use around 1500-2000 Direct Connect minutes per month, so it would be difficult for me to move to an area where DC service was unavailable. I would have to port over to some other provider.
They probably will boot you off in a few months if all of your minutes are roaming. I'm betting that your free M2M minutes are unavailable as well.
I generally use around 1500-2000 Direct Connect minutes per month, so it would be difficult for me to move to an area where DC service was unavailable. I would have to port over to some other provider.
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Well your service will obviously switch between the carrier and the roamer. It always says that you are entering a Sprint area when it powers on then it switches to find the best signal for you. Since there are no roaming plans then it would not matter to you that much unless you use a majority of those minutes on their roaming partner they might cancel you.
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As much as I dislike the leadership/lackthereof of Forsee, Nextel was to blame for the iDEN capacity issues.
Customers always say, "everything was great until the merger." Well, hate to break it to you, but a network doesn't turn to crap overnight.
What happened was that Nextel failed to take care of it for a while before the merger, dumping the problem onto Sprint. Just as Sprint was trying to make nice to entice iDEN users to go to Hybrids, Sprint had to contend with customers upset that calls were dropping left and right because of poor upkeep of the iDEN network.
Sprint spent all of 2006 fixing issues on the iDEN network, causing dropped calls and other issues to drop to an all time low, well below 2005 rates.
There are...
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Customers always say, "everything was great until the merger." Well, hate to break it to you, but a network doesn't turn to crap overnight.
What happened was that Nextel failed to take care of it for a while before the merger, dumping the problem onto Sprint. Just as Sprint was trying to make nice to entice iDEN users to go to Hybrids, Sprint had to contend with customers upset that calls were dropping left and right because of poor upkeep of the iDEN network.
Sprint spent all of 2006 fixing issues on the iDEN network, causing dropped calls and other issues to drop to an all time low, well below 2005 rates.
There are...
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ac4321 said:...
As much as I dislike the leadership/lackthereof of Forsee, Nextel was to blame for the iDEN capacity issues.
Customers always say, "everything was great until the merger." Well, hate to break it to you, but a network doesn't turn to crap overnight.
What happened was that Nextel failed to take care of it for a while before the merger, dumping the problem onto Sprint. Just as Sprint was trying to make nice to entice iDEN users to go to Hybrids, Sprint had to contend with customers upset that calls were dropping left and right because of poor upkeep of the iDEN network.
Sprint spent all of 2006 fixing issues on the iDEN network, causing dropped calls and other issues to drop to an all time low, we
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Thank you for an informed post.. I get so tired of the internet trollers and carrier fanboys who bash nextel and IDEN without the least bit of knowledge.. and I am biased... I loved my nextel the only reason I switched is because my data needs where outgrowing the Iden network but if not for that reason I would have stayed until the day they kicked me off.. and also lets be realistic sprint botched this merger the day it was decided to keep Forsee running things, because from then on it was an atitude of sprint having the better everything which is flat out wrong.. how do you replace yop ranked cs with bottom ranked cs? how do you replace a great in store expierence with a terrible one? and lets not mention that at the time of the merger spr...
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I like when people have opinions but if they do not have some facts behind them you are right it is a waste and especially on this type of forum where many people do not know their facts, hurts these forums. It is a good thing we have informative people like myself, jrfdsf, and others to try to help them understand and get those facts right. It is not also good to be biased that is why you see that majority of my posts are unbiased.
Sprint was horrible from the beginning and Nextel was good and because of the ways, that TD and Forsee differ it allowed them to bring this company into the ground. Forsee’s initiatives did a great job of doing that. Getting rid of Nextel people and others. Look how well TD executed his plan with a comp...
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Sprint was horrible from the beginning and Nextel was good and because of the ways, that TD and Forsee differ it allowed them to bring this company into the ground. Forsee’s initiatives did a great job of doing that. Getting rid of Nextel people and others. Look how well TD executed his plan with a comp...
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Going back a couple of years...wasn't the only major complaint with Sprint PCS the actual network coverage? (Well, and phone lineup, but that's not major.) I don't recall hearing complaints such as CS, billing errors, or some of the other complaints that are out there, for either Nextel or Sprint.
In Central Florida, however, a lot of Nextel users complain that Sprint ran it into the ground, in both customer service and network quality, but I didn't use Nextel after the merger, so I'm just going by what other users have said.
In Central Florida, however, a lot of Nextel users complain that Sprint ran it into the ground, in both customer service and network quality, but I didn't use Nextel after the merger, so I'm just going by what other users have said.
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The coverage was pretty good back then but obviously it has gotten better, but yea that was the main reason. As to your point about Florida, both Sprint and Nextel are horrible there. Other carriers are not very good either. Those hurricanes really hurt the thought of building out infrastructure in full because chances are there will be another one that will destroy those cell sites.
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actually nextel... Nextel use to own florida... most of their A class corp sales stores where located in florida...
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I'm not an internet troll or a network fanboy. I am, however, an industry insider who has seen the good and bad of Sprint and Nextel. They both have and had their good and bad things. My post was referencing only that Forsee wasn't responsible for iDEN's capacity issues.
How exactly could Sprint management have "run it into the ground" when they had had control for only months when it became apparent that the iDEN network needed some upkeep?
Nextel had a lot of good things going for it, but I find it amusing that one cannot point out one of the weaknesses without being called a fanboy. Seems to me like the pot calling the kettle black.
How exactly could Sprint management have "run it into the ground" when they had had control for only months when it became apparent that the iDEN network needed some upkeep?
Nextel had a lot of good things going for it, but I find it amusing that one cannot point out one of the weaknesses without being called a fanboy. Seems to me like the pot calling the kettle black.
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you must be a troll or a fan-boy... my comment was not directed at you specifically... but since you took offense I must have struck a nerve or 6
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Nextel was not to blame actually. They did not have spectrum in the first place and then they had to deal with the consensus plan, which they negotiated, in good faith. How was it Nextel’s fault? Networks do have issues and with Nextel’s, issues being lack of spectrum, consensus plan, and the growth of Boost does bring many issues to them and could turn the network horribly overnight. Forsee’s inability to do anything right has hurt them altogether. He was a horrible choice for Sprint’s CEO and now Sprint/Nextel’s CEO. He and TD did not agree on much and that is why you do not see TD do anything especially when he was the non-exec chairman. If you noticed, TD did a great job with Nextel especially with its issues and...
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I have to say that some of the things you said were false and some were true. There were capacity issues a while back because of the consensus plan and because of the Boost growing so quickly, but those issues have already minimized.
1. They already have and built towers across many areas, adding their spectrum bands together, and co-locating their towers.
2. They already do that also. Check out how much they are spending.
3. Cannot do that. We already discussed why.
4. They are doing that.
5. Anytime without termination fee? Their CPGA costs are already high after that it would go higher. That is why they have 30-day policies in which you can decide to switch. Once you are under contract that is it, you cannot do anything about it un...
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1. They already have and built towers across many areas, adding their spectrum bands together, and co-locating their towers.
2. They already do that also. Check out how much they are spending.
3. Cannot do that. We already discussed why.
4. They are doing that.
5. Anytime without termination fee? Their CPGA costs are already high after that it would go higher. That is why they have 30-day policies in which you can decide to switch. Once you are under contract that is it, you cannot do anything about it un...
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if we had no etf... then we you'd have to pay full price for the phone! who would want to do that?
I'll take the new blackberry... what do you mean I have to pay full price verizon would give it to me for (insert discount price here)... that's just a stupid idea
sprint added about 1,500 towers this year alone... look up in the sprint coverage tool look at last 90 days and future 90 days
I'll take the new blackberry... what do you mean I have to pay full price verizon would give it to me for (insert discount price here)... that's just a stupid idea
sprint added about 1,500 towers this year alone... look up in the sprint coverage tool look at last 90 days and future 90 days
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arsimckhoi said:
if we had no etf... then we you'd have to pay full price for the phone! who would want to do that?
I'll take the new blackberry... what do you mean I have to pay full price verizon would give it to me for (insert discount price here)... that's just a stupid idea
sprint added about 1,500 towers this year alone... look up in the sprint coverage tool look at last 90 days and future 90 days
They've been putting up towers and filling in dead spots like crazy in my neck of the woods. Not to mention, my wireless service has worked everyday this year without interruption. Can the VZW folks say that?
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i have no idea what you mean by capacity i assume that means putting more room on the towers to talk to more people at once...
qchat and xohm will come out and it will hopefully correct alot of issues network wise and improve things on top of airrave (sp?) for those indoor folks who don't want to use a landline.
new billing system is actually really good once you get use to it. it does make it easier to explain charges to the customer...should focus more on better training the representatives because they're training program is archaic from my experience and it took me 3 months to even become slightly knowedgable...
bragging about your network is like suicide b/c if a person gets one dropped call or something goes wrong the point...
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qchat and xohm will come out and it will hopefully correct alot of issues network wise and improve things on top of airrave (sp?) for those indoor folks who don't want to use a landline.
new billing system is actually really good once you get use to it. it does make it easier to explain charges to the customer...should focus more on better training the representatives because they're training program is archaic from my experience and it took me 3 months to even become slightly knowedgable...
bragging about your network is like suicide b/c if a person gets one dropped call or something goes wrong the point...
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arsimckhoi said:
...new billing system is actually really good once you get use to it. it does make it easier to explain charges to the customer...should focus more on better training the representatives because they're training program is archaic from my experience and it took me 3 months to even become slightly knowedgable...
My sentiments exactly. Ensemble was Nextel's OLD billing system, now the one for the combined company. Nextel had the FEWEST FCC complaints for billing of ANY wireless company, prior to the merger.
I'm sure transitioning everything over to one system has had its glitches and bumps, but I think the end result will be better for all. I actually think this one of the few SMART mo...
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