Sprint Expands Retail Deal with Dixons Carphone to 500 Stores
Well, lets be honest...
They have big picture problems, network, CS, yadda, yadda, but none of that matters if you train a good sales team. They are Really doing this newest lockup because Sprints internal sales team practices suck. They cant even consistently manage standard customer service best practices, and so pretty much anyone looks good when they are put side by side.
Sprint kept pushing more and more ways to get people into the store like readynow and booking store appointments online but then when the customer gets there, their experience sucks. No one greets them, they stand around for 20 minutes while sales reps ignore them or sigh at them for wanting help, and then they want to act like ****y a-holes talking down to potential customers when you c...
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Sprint kept pushing more and more ways to get people into the store like readynow and booking store appointments online but then when the customer gets there, their experience sucks. No one greets them, they stand around for 20 minutes while sales reps ignore them or sigh at them for wanting help, and then they want to act like ****y a-holes talking down to potential customers when you c...
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I know from experience, I've been told things by Sprint reps in-store that flatly weren't true. From how their network is, to how other networks are, to which devices are compatible, and which aren't. Even gone so far as told me that certain plans didn't exist, when they did. That Sprint is GSM not CDMA. That their LTE roams onto Verizon when it doesn't. ANYTHING to get you to sign up. The next day when you realize something is wrong, that employee is "off" that day and no one else will help because you already signed up.
I mean, I sat and had conversations with staff and unethically baited them like I was a stupid customer, asking typical customer questions, to hear their answers, 1 out of every 10 answers they gave me was true. 9 were li...
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I mean, I sat and had conversations with staff and unethically baited them like I was a stupid customer, asking typical customer questions, to hear their answers, 1 out of every 10 answers they gave me was true. 9 were li...
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