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US Government Issues Recall for Samsung Galaxy Note7

Article Comments  3  

Sep 15, 2016, 3:44 PM   by Eric M. Zeman   @phonescooper
updated Sep 15, 2016, 4:27 PM

Updated: added statement from Samsung

The U.S. Consumer Product Safety Commission has issued a formal recall for the Samsung Galaxy Note7. The CSPC says consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. The agency suggests consumers contact the carrier or other retailer from which they purchased the device to exchange the original Note7 for a new one with a different battery, refund, or other replacement. The recall applies to about 1 million devices shipped in the U.S. Prior to today's CPSC action, Samsung had recalled the device on its own. Samsung said, "We confirmed that new Note7 replacement devices will be available in the United States at most retail locations no later than September 21st, 2016." That means people waiting to exchange their Note7 for a new one will have to wait until next week. Consumers not willing to wait for a straight replacement can select another Samsung device, such as the Galaxy S7 or S7 Edge, and receive cash back for the price differential.

more info at CPSC »
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Sep 17, 2016, 12:35 PM


This is very misleading and would like to clarify there is not one carrier doing CASH REFUNDS!!!!
Samsung's official policy is:

Under the terms of the U.S. Note7 Exchange Program owners have the following choices and can take these next steps immediately:
A refund can be obtained at your point of purchase.

As this is a manufacturer's defect, all carriers are at the mercy of how Samsung wants to deal with it.
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