User: sweetsoprano
These are the most recent forum messages posted by sweetsoprano:
Re: For those who work in telesales/web sales....
Yep. :x Thanks for taking my social life away, Boss Lady... :roll:
Re: Do free nights and weekends start at 7p, or don't they?
I don't understand that. That sounds like a gigantic load of horsesh!t.
Re: For those who work in telesales/web sales....
Cause my b!tch of a boss changed everyone's schedule based on their conversion rate. Apparently, tenure no longer means anything. How much a$$ you kiss and how much money you make the company do. :roll: Guess who now works nights due to this crap? :x
Do free nights and weekends start at 7p, or don't they?
My best friend has Sprint, has for two years, just renewed (after her phone was stolen and it took hours to get someone on the line to suspend it :roll:), never misses a payment, calls customer care maybe twice a year. She has the 450 anytime minute plan with free n&w at 7p, and averages about 250-350 (daytime) minutes of use/month, if that. She gets a bill for $185, mostly in overages. On the bill, one call began ...
For those who work in telesales/web sales....
...just wondering, does your conversion rate affect your scheduling at all? Example: if you get a higher conversion rate, do you get first dibs on a daylight schedule? /;|
Re: Divorce & Wireless Service
I can see getting a phone for my husband . I cannot see getting one for my boyfriend . And that would depend on how well he manages money.
Re: Dear internet and telesales.
I only refer a custy to a store in fraud cases or if they want the phone RIGHT THEN. And I always advise customers that store personnel may charge a fee to transfer the phonebook. (I don't know if USCC actually does or not, but I always tell them they might so they don't expect it to be free. I mean, it IS something they're capable of doing for themselves...)
Re: April Fools
:lol: :lol: :lol: I liked the "My Cousins" plan...and the BLZR...you make sure to get your money when Motorola steals that one...
Re: New place
Yes....
1. Find the local Wal-Mart and shop there.
2. Bring lunch to work instead of buying it.
3. If feasible, like ralph said, find an efficiency. I don't recommend the roommate thing in a town where you don't know people. :paranoid:
4. Work overtime if it's offered.
5. Be sociable at work so you get to know people who know people who know people and so on.
Re: Standard procedure
In cases like that, I just repeat the question until they answer it or hang up...until we get through the verification process, I ask the questions and you answer them. Period. :)
Re: Do ya'll cut on phones here
EnterTheWu78 said:
Its not just a southern thing. I hear it here in Detroit.
True...my parents were born in the South, have been up here since way before I was born, and they still talk like that sometimes, as does the extended family. I've been known to talk like that myself...
Re: What would you do in this situation?
Sadly, the mother's probably right...the daughter ain't gonna tell...
This was done to me when I turned 18...I had no idea about credit and how it worked and how accounts that very close relatives sign up for in your name with no intention of ever paying can impact that...it's a point of contention between me and the person who did that, but reporting them to the authorities, while it crossed my mind, is something that just isn't done in my ...
Re: Reps who can't take the heat (very long..need to vent)
I feel your pain...I deal with this on some level quite often. It really irritates me because it makes me look incompetent. All I do is my job. If the customer is nice to me and pays on time, I will call whoever on their behalf and try to work something out, but if they call with attitude from the door, forget it. You catch more flies with honey...
Re: Geezz Laweez
...but how long will the battery last?
They really think we're stupid...
...customer calls in to set up new service...
...customer gives me pertinent info...
...I run credit...
...customer has a recently (like three months ago) charged off account under the SAME pertinent info...
...customer acts surprised when I inform her she'll need to pay off the four-figure amount she owes us before we'll even think about setting up service for her again...
I mean, did she really think we wouldn't find that?
I had another one earlier who gave me a social that was NOT ...
Re: Just when you thought you have heard it all........
I would have laughed right in his face, too... :lol: "well, sir, till they actually pass this law, that phone you're eyeing will be $$$. Will that be Visa, Mastercard...."
Re: good luck everyone
More power to you... :)
Re: Phone manufacturers.
star track (UT Starcom) :lol:
blueberry (Blackberry) :lol:
ear finger (Bluetooth) :lol:
Re: The pony analogies
I am going to have to access this site from home so I can print this and pass it around. I am hollering right now.
Re: The pony analogies
If you ride your pony more than the contract allows, there are extra charges. If you don't pay the bill in a timely fashion, we will come and get the pony and you will not be able to ride the pony until you pay the bill. No, we will not issue a credit because your son rode the pony without your knowledge.
Also, saddles are not free.
Re: I was just informed...
Yeah, OK. :roll:
Re: Look at what Sprint has resorted to people. Sprint employees, any comment?
I don't know of a carrier that doesn't have a policy like this one in place... :roll:
Re: No Gmail?!
When I owned the 6133, I had a problem accessing my Gmail too. It kept saying something about cookies, I'd allow cookies, but it still would never work. Works fine on my 6103...I really like the idea of the 5300, but not if I can't get Gmail on it...all my email goes to my Gmail acct. :x
Re: Customer Service ( a general response to the Eric Lin saga)
spectator said:
This belief is completely inane. Guess what? If you do everything perfectly and your customer is unhappy, you have failed that customer. Not only that, but unhappy customers are much more likely to talk about their experience than satisfied customers, so you have also failed your business.
I beg to differ. If I do everything perfectly and the customer is unhappy, that is then the customer's problem and they need to go get a life. ...
Re: Authorized Users
That doesn't sound like a good policy AT ALL. The info that you're asking for (name, address, last four of social) is relatively easy to find if you know the account holder in a familial or intimate capacity. I know my parents and possibly an older sibling or two know all this info about me and I do NOT want them accessing my account in any way, shape, or form (which is why mine is password-protected with something only ...
I don't care if you pay the bill...
...or if you "take care of everything with this phone", or if you know all the socials an passwords on the account...NONE of this matters if you are not the account holder and you want to activate that phone. I will not be intimidated or threatened into violating company policy/losing my job because the account holder is at work/sleeping/off down the street banging your best friend. And as far as you threatening to cancel? You can't...CAUSE YOU'RE NOT THE ...
Re: Anyone else...
I get this often too...at least I don't have to see them in person and I can :roll: to my heart's content...
Re: UMA on 6086
So...any chance of T-Mo getting the 6086?
Re: Hey, Wireless Solutions....
I'mma need for you to put the crack pipe DOWN... :roll:
Re: Things that are my fault...
Oh wait...it's also my fault that you failed to send the proper invoices in for your mail-in rebates, causing them to deny you the rebate checks...it's also my fault that the specific person you talked to last time, isn't in today...and by all means, go right ahead and report this to your local newspaper. You live in a hamlet. Yeah, that'll make a splash :roll:
Re: UMA on 6086
I wondered that myself, since if you look at the zero key on the phone (zoom in on it), there's clearly a t-zones hotkey... /;| So I think that T-Mo just might be getting this phone...
Re: Things that are my fault...
...and it's also my fault that batteries cost fifty bucks, and no you can't buy one over the phone and have it billed to your account because 1) you're not the account holder and 2) your account is about two seconds from getting suspended for non-pay. :roll:
Re: Things that are my fault...
Apparently, it is my fault that:
-the customer is on a regional calling plan and will incur roaming charges of .69/min when using the phone outside of the clearly defined calling area...and no, there's not a button I can click that will eliminate that...
-the customer is hospitalized and has not paid his bill, resulting in suspension, and wants us to turn it back on out of the goodness of our hearts. I can't seem to find the special button that ...
Re: Did you know!!!
Wow...ear cancer... :lol: Seriously, people, stop it.
Re: SEE ALL STALL .....LOL
:lol: :lol: :lol: Who does that?
Re: BOO!
The only advantage this has over the 6102i/6103 is the memory card and music player...which you need if you plan to download anything since the memory is so abysmal. And they could have at least included a megapixel camera...come on now! This phone sucks. I'm glad I got away from Cingy while I could :roll:
Re: Louisiana needs to fall off the globe.
:x Idiocy exists in all fifty states... :x
Re: I need the WHOLE number
Or when I ask for the social...not "may I have the last four digits of your social security number?" but "may I have your nine-digit social security number?" and they give me the last four. :roll:
Re: Ever happen to you??
You should have thanked him for the information...and advised him that attempts to defraud the company will not be tolerated... :roll:
Re: Help!! Cops called because TMobile corporate store refused refund of $50 activation fee
BerMM said:
Is this common? Do I have any recourse?
After consulting the manager I was told I would only be refunded $20 for the kit, and that the remaining $30 was for prepaid airtime that was non refundable. I explained that I had only used roughly 10 minutes of airtime, all for troubleshooting my network coverage issue.
Doesn't matter what you used the airtime for...prepaid is and always shall be non-refundable. :roll: By offering to refund you $20, he ...
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