User: wwehavok85
These are the most recent forum messages posted by wwehavok85:
Re: Things I hate...Part 3
HA! HA! :evil:
Things I hate...Part 2
I hate it when people mumble.
Example:
ME - May I have your mobile number area code first?
CUST - 951-??2-??blue9.
ME - I'm sorry. May I have that again?
CUST - I said ???-65r-9??9
ME - Excuse me?
CUST - I SAID 951-555-5555! Are you deaf?
Speak clearly. I am not deaf, but if you do not enunciate, I will keep asking until I can get the right info. Unless you want me to put your prepaid PIN on the wrong account you better speak up.
I ...
Cingular Pulls the iPhone!!!!
Just kidding. What I meant was they have pulled info about the iPhone. A few days ago, Engadget Mobile posted an article which included the internal CSP entry about the iPhone.
http://www.engadgetmobile.com/2007 /04/25/iphone-qanda-for-atandt-employees/
Since this happened, Cingular has removed ALL info about the iPhone, especially the actual Talking Points, from CSP. It now says that it is unavailable. Sounds like Cingular was PO'd about the leaked info.
HA!
Check this out
Did you know there are people out there that do not like Cingular? Yeah, I'm surprised, too. Check out this website:
http://www.cingularcucks.com
A pparentely people who don't like Cingular can't spell.
Re: Transcript of my call with a veteran
I agree that veterans do deserve respect and standard military benefits, but being a veteran has NOTHING to do with cell phones or cell phone service. Just because you are a veteran does not mean that I can magically guess your phone number or make your phone able to pull the number up while you are on it if the manufacturer did not make it to do that.
AHHHHHHHHHHHHHHHHH!
Cell Phones: My Career?
I work for Cingular Wireless, now the new AT&T prepaid customer support. I have been doing this for about 15 months. I love this industry. I am seriously thinking about making it my career. I realized how much I love my job recently when I was contemplating getting a second job. Not just any job, but a job at a Cingular Wireless, now the new AT&T corporate owned store. I would work full time doing customer service and part ...
Re: Transcript of my call with a veteran
I agree that some policies make no sense, but COME ON! How the heck do you not know your AREA CODE?!? We can't use the caller ID because the customer actually has to give us the mobile number and if they are calling from a landline, that number would be the one showing uo, but if the customer was calling from a landline, then this whole post would not be here. God, I love my job.
Re: What is up with Cingular.com and New Phones?
SORRY! I'm just telling you how it was listed as the CU400. You'd figure that since the upgrade to the CU500 is the CU500v (v standing for video share), then the upgrade to the CU400 would be the CU400m (m standing for music player). Although, I never understood phone names. For instance, the Motorola V series. They release them in weird order. For instance, the V365 came out after the V551 and V557.
Cell Phones: My Career?
I work for Cingular Wireless, now the new AT&T prepaid customer support. I have been doing this for about 15 months. I love this industry. I am seriously thinking about making it my career. I realized how much I love my job recently when I was contemplating getting a second job. Not just any job, but a job at a Cingular Wireless, now the new AT&T corporate owned store. I would work full time doing customer service and part ...
Things I Hate...Part 1
I hate it when customers do not listen.
Example:
ME - May I have your cell number area code first?
CUST - 90210 -OR- Yeah, I'm trying to add money to my account -OR- My phone isn't working.
PROBLEMS:
First of all, I asked for your cell phone number AREA CODE first, not your zip code. Second, even if you "hear" zip code, your answer should've been 90210 555-1234. Thirdly, I did not ask what you ...
Re: What is up with Cingular.com and New Phones?
Yep, for half a day, but it was just called the CU400. The only difference in the original and this one was the new AT&T branding and that it had the music icon listed on the website meaning it has music player capabilities. It was $9.99 after rebates, whereas the original CU400 is FREE.
Re: Transcript of my call with a veteran
Not with prepaid. Prepaid accounts do not require a SS# and usually the name is defaulted to Prepaid Customer. And how would I pull it up by the zip code? The only way to pull up a prepaid account is with the accurate mobile number OR the SIM card number. But if you are on the phone and don't have the SIM card number or mobile number, there is NOTHING I can do.
Things I Hate...Part 1
I hate it when customers do not listen.
Example:
ME - May I have your cell number area code first?
CUST - 90210 -OR- Yeah, I'm trying to add money to my account -OR- My phone isn't working.
PROBLEMS:
First of all, I asked for your cell phone number AREA CODE first, not your zip code. Second, even if you "hear" zip code, your answer should've been 90210 555-1234. Thirdly, I did not ask what you ...
Transcript of my call with a veteran
I work in prepaid customer support. The other day, I got a call from a man wanting to know why his new phone wasn't working. I am going to give you as accurate an account as I can of the call.
ME: Thank you for calling Cingular Wireless, now the new AT&T. My name is Bob and I will be helping you today. Can I start by getting your cell phone number area code first?
CUST: Yeah, my phone isn't working. ...
Transcript of my call with a veteran
I work in prepaid customer support. The other day, I got a call from a man wanting to know why his new phone wasn't working. I am going to give you as accurate an account as I can of the call.
ME: Thank you for calling Cingular Wireless, now the new AT&T. My name is Bob and I will be helping you today. Can I start by getting your cell phone number area code first?
CUST: Yeah, my phone isn't working. ...
Re: What is up with Cingular.com and New Phones?
No, they DID say out of stock, but now they are completely off the website all together. I love Cingular, now the new AT&T, but WTF?!? Webmaster needs to be fired.
Also, they posted a new AT&T branded music version of the LG CU400 yesterday and it is gone too.
What is up with Cingular.com and New Phones?
Today, the LG CU500v and Nokia N75 were posted on Cingular.com. The CU500v is simply the CU500 with video sharing software, but the Nokia N75 is one of the best reviewed and highly anticipated phones in a while. It is a 3G Symbian smartphone with music capabilities. They were posted this morning, along with an AT&T branded LG CU400, but the Nokia was removed after a few hours and the CU500v shortly after. WTF? Do we have them ...
Re: CORRECTION: The Ultimate Answer to Any iPhone Question!
And both the V3xx and 8525 are 3G. How can the most revolutionary device of our time not be 3G?
The Ultimate Answer to Any iPhone Question!
IT IS GOING TO BE A HUGE WASTE OF MONEY!!! DO NOT GET IT!!! IF YOU WANT A MUSIC PHONE, GET AN LG CU500 OR SANSUNG SYNC. IF YOU WANT A SMARTPHONE/PDA WITH MUSIC CAPABILITY,GET A CINGULAR 8525 OR A BLACKJACK. DO NOT GET THE iPHONE AS IT WILL SUCK. BUILT IN BATTERY (YEAH,BECAUSE THE iPOD DID NOT HAVE ANY PROBLEMS WITH THAT TYPE OF BATTERY), TOUCH SCREEN KEYBOARD (BECAUSE IF THE SCREEN GOES OUT, YOU ARE SCREWED) ...
Re: Phones are phones
The official Cingular/AT&T answer to this question is NO! Why would Cingular/AT&T allow you to buy a heavily discounted prepaid phone when they can charge you much more for an early upgrade or no commitment price? Plus, rumor was that there is going to be some sort of a system block that is either in effect now or will be soon.
The non-Cingular/AT&T approved answer is HELL YEAH! I bought a Motorola C139 for a backup phone in case anything ...
WWE Mobile For Cingular/AT&T
It was announced today the Cingular/AT&T will be the exclusive carrier of WWE Mobile video service. You can watch FREE content via Cingular Video or you can subscribe to WWE Ringside for $4.99 a month and get premium content. The content includes WWE Slam of the Week, Byte This, Wrestlemania Magic and Recalls. It is a definate buy for WWE fans with 3G capable devices.
Re: Another Take on Dropped Calls
The problem with the Cingular/AT&T claim of fewest dropped calls is the CUSTOMERS!!!! First of all, it is true. Based on independent research among all the NATIONAL carriers, Cingular/AT&T does have the fewest dropped calls. That is FEWEST dropped calls, not NO DROPPED CALLS. Also, just because your call dropped, does not mean that it was Cingular/AT&T's fault. It takes two people to make a call. The other party may have had a dropped call.
Re: LG CU500 / CU400,MOTO 3xxx, ETC.
I agree with RUFF1415. I have both the LG CU500 and the MOTORAZR V3xx. Both are superb phones. I preper the RAZR mainly because of the design and overall feel. The CU400 is basically a cheaper version of the CU500. Still a great phone though. Icyhot is also correct. Looking at non-3G phones, the SE w810i is the best out there.
Warrenty Exchange
When you get a phone, you sign a contract. You know when you get it that you will have it for 2 years. Yes, sometimes they stop working or have issues, but just because your first phone stops working, does not mean that that all of those models will. If you really want another model of phone you have other options:
1. BUY IT!!!! Either do an early upgrade or buy it at the no contract price. Or even go ...
Re: Lets get this straight already!!!!!!!!!!!
You will lose your Rollover ONLY if you change to the at&t Unity plans. Other than that, there are no plans to take Rollover away...for now... :twisted:
TDMA to GSM Prepaid Upgrades (LONG)
I work in an exclusively prepaid center. One of the biggest headaches that I have to deal with (which will end sometime in April, HOPEFULLY) is TDMA to GSM upgrades and especially former AT&T Wireless migrations.
Cingular to Cingular migrations are sort of simple except balance transfers take up to 5-7 business days. Former AT&T to Cingular migrations are a bit more of a headache. In most cases, the balance actually transfers automatically the same day. The major issue ...
Get Over It
I cannot say this to customers, but this is what I WANT to say when they mention how "horrible" Cingular is:
IF YOU DON'T LIKE IT, GO AWAY! DON'T FREAKIN' CALL IN AND TRY TO SCARE ME BY SAYING YOU ARE GOING TO ANOTHER COMPANY! OH, AND YOU ARE NOT GOING TO PAY ETFs? FINE, IT'S YOUR CREDIT SCORE, NOT MINE. YOU'RE GOING TO TELL EVERYONE YOU KNOW TO CANCEL CINGULAR OR NOT GO WITH US? YEAH, YOU DO THAT. ...
Re: They can only go so far
All the FCC ruling about the subsidy code said was that it was alright for customers to "REQUEST" the subsidy code, but wireless companies are not REQUIRED to supply you with the code.
Re: most durable phone
If you can find it, the Nokia 6010.
Re: Cingular response to "my circle"??
Here is Cingular's way of thought:
Why do we need to offer anything like My Circle when you get free mobile-to-mobile calling to almost 60 MILLION customers, more than any other carrier.
Office of the President
I had a customer who called today and he literally screwed himself. First, the account is in his wife's name. He is an authorized user on the account though. He has a Cingular 3125. He initial had the Media Max 200 package which has the unlimited internet access. About a week ago, his wife called in and changed it to a Media Basic package which only includes 1MB. Well, he did not find out until today. So, he called ...
Office of the President
I had a customer who called today and he literally screwed himself. First, the account is in his wife's name. He is an authorized user on the account though. He has a Cingular 3125. He initial had the Media Max 200 package which has the unlimited internet access. About a week ago, his wife called in and changed it to a Media Basic package which only includes 1MB. Well, he did not find out until today. So, he called ...
Re: Unlimited TXT'S
I don't see how unlimited SMS would help too much especially when it is a per line feature. The only thing I could think is replace the 3000 pak with unlimited for $19.99 on a single line, but a FT pak would have to be at least $29.99 and that is pretty hefty for SMS, although I have seen some pretty hefty overage charges even on a 3000 msg pak.
Re: Front Page of cingular.com
It is a Siemens SF65. Found it on Engadget Mobile's website.
BTW, who else HATES the site?
It is slow and half the links do not work.
True, most new site launches have these problems, but I think that it just looks like T-Mobile's website now.
Re: Why I buy locally.
sangyup81 said:
Those etailers don't do upgrades.
Actually, some etailers DO upgrades. Letstalk.com is the only one I know of. They call it a Contract Extention (which it is), but the prices are different. They are higher for existing customers which I still don't understand. Radio Shack and Walmart do the same thing.
Re: What kind of plan should I get? Noob alert!
Prepaid, even Go Phone, will not support data devices. Yes, you can use a data device, but you cannot get anything other than pay-per-use. Pick Your Plan does allow certain data packages, but they are ONLY for regular phones. Plus, prepaid would cost WAY TOO MUCH. I've said it before: in most instances, it is cheaper to pay a $500 deposit and possible $175 ETF and get postpaid service than to get prepaid service. Pay $80-100 a month on ...
What makes a phone uninsurable?
I have had many customers ask me this very question and have also read it in numerous posts on this website. Here is a few things that help decide it.
1) The price of the phone. If the phone is a $400+ retail price, it probably will not be insurable.
2) The availability and popularity of the phone. Phones like the SLVR and LG CU500 are not as common as a V557 or and LG C2000. I don't know how true ...
Early Termination Fees
One of the things I hate the most about working CS is when customers decide to cancel their service (or have it involuntarily disconnected) and either demand that the ETFs be waive or state that they are NOT going to pay it. :?
When you start cellular service with ANY cellular company, you sign a contract. This contract ALWAYS states the if the service is disconnected before the contract is fulfilled, you agree to pay an early termination ...
Early Termination Fees
One of the things I hate the most about working CS is when customers decide to cancel their service (or have it involuntarily disconnected) and either demand that the ETFs be waive or state that they are NOT going to pay it. :?
When you start cellular service with ANY cellular company, you sign a contract. This contract ALWAYS states the if the service is disconnected before the contract is fulfilled, you agree to pay an early termination ...
Warning for Potential and Existing Customers
This is a warning to ALL customers, new or existing, no matter your carrier.
If you Google search "free cell phone," you will get millions of search results that will take you to all kinds of websites. Some are actual carrier sites like Cingular or Verizon, but 99.9% of them are 3rd party online retailers or "etailers". This websites are authorized dealers that usually sell phones and service for all the major service providers and the phones prices are incredibly ...
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