These are the most recent forum messages posted by gendur:
Re: Reviewers of the Ocean (or any phone...) - PLEASE READ!
Well said and as someone who had a defective Ocean and has a new one on the way, you are right. I commend Helio on trying to make things work for me and in the process received a call from someone at corporate who took the time to get the facts and assure me Helio would make it right. So far, so good.
Re: Helio CS is lip service
Do you work for them? Sounds like it.
4 weeks to credit return!!
Was just told it will take up to 4 weeks to credit a phone I returned and Helio received on 11/27! They are happy to charge, keep you on hold when calling customer service, just not happy to return your money. Not sure they are the most ethical company. l am off to dispute with the credit card company :evil: .
Re: Helio CS does suck!!!!
My story is worse and deserved its own separate thread. Read "Lip Service" post for what happened to me. Helio CS both corporate and phone are terrible, disorganized, and no one knows what the other is doing--all talk and absolutely no action. They make Cingular CS look like geniuses!!
Build quality is not good; top moves side to side and does not feel secure. I have had the phone for four days and am still waiting for their customer service to figure out how to activate my phone. I think it is going back and I will be off to Nextel for the i880-- I want REAL GPS with turn by turn directions which this phone can't provide.
Helio CS is lip service
Ordered the Drift to replace my Hero and received it Wed. Called CS to activate and was told the ESN was already assigned and they would escalate my issue-25 wasted minutes on the phone with them. Thursday called and was told they now cannot find the ESN and would escalate--after I was hung up on (another 30 wasted minutes). Called Friday and was told ESN not showing up as sold and would escalate my problem (24 minutes on the ...
MDA available on TMo's website
I see there are many who want this but can't find it. I have called many TMo SF stores and can't find it here either. (I refuse to pay for Cingular's horrific serivce and 2 year contracts.) I took a shot and ordered one online at TMobile expecting to be told it was out of stock. Surprisingly and happily one is on its way to me and should be in my hands tomorrow. :D
Re: Cingular lost me
No worries; you weren't rude and your comments are valid. I have never not been on hold with Cingular's customer service, unlike TMo which picks up right away. Until more people switch to TMo and overload their great customer service team I will happily pay my service fees to a carrier, TMo, that actually gives customer service instead of lip service and all for only a 1 year contract and lower fees ($39.99 for 1500 mins a month). And ...
Goodbye Cingular; Hello TMobile
Just switched my phone service to TMo from Cingular after buying the Samsung T809 (happily paid the early termination fee just to be rid of Cingular's horrible service). I already had the BlackBerry 7105 from TMo and have had great service in SF, LA, Vegas, & NY with no problems. I appreciate being able to speak to a TMo customer service rep in only 1-2 minutes (Cingular leaves you on hold forever!). My service is strong in all ...
To the "power" and regular phone users
I appreciate reading what everyone has to say about this phone and when people pick the phone apart about MP3's, battery life, and synching I keep it in perspective. You guys keep the manufacturers on their toes, thanks. For the rest of us regular phone users who realize this is a phone first that has camera, video, mp3 and other great features that we will sometimes use, you will not be disappointed. When I first received it I ran ...
Cingular lost me
After having Cingular for many years I switched to TMobile. I tried 3 time to call Cingular's customer service and after taking 2 minutes to wade through Cingular's customer service menu I was on hold for over 7 minutes each call. I gave up. Customer service to Cingular should be called "Lip Service." TMobile lets you speak to a real person who enthusiastically assists within 90 seconds. TMobile has better prices and only makes you commit to a 1 ...
Re: Loose Battery Cover
Just purchased the 7105 from TMobile and the battery cover stays put, unlike the 7100 I had from Cingular (which went back).