User: cadillacman1986
These are the most recent forum messages posted by cadillacman1986:
Re: Niles Ohio
isn't Niles up in the Boardman/Youngstown area, down by Canfield and such?
Pantech PN-215 for Verizon Wireless?
When's the info for this new upcoming basic phone for Verizon Wireless at? Just curious if you guys have heard of it, thought it would be on here.
Re: Non-Camera Clamshell Phones
If the V540 is the same as the V551 but w/o a camera, then it is a very well made phone and far from "ghetto" or "low end". I owned the V551 for a few months before I cancelled with Cingular, and it was a great phone, very well made with a lot of great options and a better screen than most phones. I wish I could have kept that phone to use on Verizon, but ya ...
Re: other carriers charges.
With Verizon, you can call the 800 number OR the 611 number and neither will use your minutes up. I have not heard anything about charging for cc calls, as we really stress on the free call issue.
Re: Our own experiences as customers...
I must admit that my bank was always very helpful, even though they had very thick accents. I work for Verizon Wireless, and whenever I call customer service, sometimes I get a great agent, sometimes they suck. I've had T-Mobile and Cingular, both had good CS, but service in my area sucked.
I wish Bob, the typical Cingular customer were back!!
I mean really, that guy made some great stories. I wish I could've read the original two stories, but supposedly they were erased from the Cingular threads. Kinda sux there won't be any more Bob stories.
Re: "hold on I need something to write with"
oh do please keep us updated on this joker!
Re: looking for cust. service reps
Haha, wow, I am a Customer Service Rep and I must put out a good bellowing laught that echoes throughout my entire call center... Call customer service, otherwise my own words would be... "go F*ck yourself"
I think that speaks for everyone of us on the job right now.
Re: Lost or Stolen Phone
I just got off the phone with some lady with an accent that just screamed 'Stupid/ignorant person'.
Her: I was told by one of yers people I couldn't activate this phone. I's found it.
Me: No, I'm sorry you cannot, that phone was probably reported lost/stolen, and no one but the original owner can activate it. I would reccomend you take it back to xxx store so they can return it to the owner.
Her: ...
Re: Good Times
I would kill a man to have the authority to release a call for someone cussing at me! Wow, you are so privileged
Re: I work in a call center but I'm a...
Poor kid trying to go to college this spring lol while trying to get a loan for a newer car that has a window that goes up and down, and a heater that works for this up-coming new york winter!
Re: Good Times
heh heh, still new to this business so I haven't gotten many bad calls, but when I do, I LOVE EM!! Ignorant people bother me lol~!
Re: Have you ever been threatened by a customer???
oh yeah, full blown asian accent which made it HILARIOUS! :D :lol:
Re: Have you ever been threatened by a customer???
heh, that reminds me of this one Oriental guy. I kept asking him what I could do to help him, because he hadn't even told me the problem yet really, just screamed for 10 minutes straight. Finally, after interupting him again, he goes "You can't handle me, I'm too tough for you! I kick yo @ss! You can transfer me to supervisor if you want, you can't handle me, I too tough!" I assured him that I ...
Re: CSR Blowing Up Storied
i wouldn't mind working sales in a store. it gets boring in this call center. i'd rather be able to speak to the customer in person and be nice or be a prick to them to their face. No QA scores or recordings.....
Re: CSR Blowing Up Storied
haha, geez if i was in sales i would've jumped on that. whats up his @ss?
Re: CSR Blowing Up Storied
Oh yes, and when I told her how both bills would still be there, she informed me that she would not pay them. I got very straightforward and told her that the account would be sent to collections and she could have her credit messed up very badly.
anyways, i got another one from a couple of weeks ago.
A different lady called in about the high bill and I explained everything to her. ...
Re: CSR Blowing Up Storied
yeah, one time some older lady called in about her high bill this month. I told her about the very high minutes....750 used on a 400 minute plan. I then proceeded to look at her current usage to see if she was over again. OVER 900 minutes, and the billing cycle was over the next day. I strongly urged her to change the plan immediately to a higher plan so she wouldn't be charged for overages. ...
Re: Introduction
aww dude you suck, i wanna work in the annex.
Re: Introduction
Pod P :)
Re: WAR!!!!!
hahahaha! LMFAO! I love this forum sometimes. Thank you for keeping me entertained at times.
Re: New phones out this week?
The Nokia 2128i will be out on October 20th. Samsung a-950 and a-850 just came out the other day.
Re: It Killed
I love it. I've never quite used Tracfone before, never appealed to me, but it's bad from what I've heard :roll:
Re: Introduction
Hey this is Brian from the Niagara Falls Verizon Call Center. Nice to hear from ya Zach. What Pod are you in?
Re: After a customer says this, they should be asked to leave
WOW! So f-ing true! I sometimes feel bad for the sales reps. I only work CS and I still hear all of this.
Sprint phones unlocked to Verizon?
Is a sprint PCS phone from a year or two ago unlockable to be on a Verizon Wireless network? They are both on 850/1900 network. Any help greatly appreciated.
Re: Customer Service vs Retail Sales, who wins?
I only work as a csr in an outsource vendor call center, so there is no access to activations.
Re: Customer Service vs Retail Sales, who wins?
I feel for ya CDMAAOK. I'm a CSR for VZW also and feel the same way. I just activated vzw service with radioshack and i had to call cs myself to get the 2 yr promo code fixed. hehe, i think i may go to sales though. i feel like such a dirtball in cs, making cst's pay for things like prorated minutes that they never knew about.
Re: cingular coverage
i'm off to the side of niagara falls, in a smaller town called youngstown. the town named lewiston, between the falls and youngstown, has horrible service also.
Re: Idiots on the Phone
I have heard of people at the store getting a free phone, so that would anull my previous comment. I do know that Best Buy Verizon employees get a new phone every year, it was just stated under out M&P site.
Re: Idiots on the Phone
wow dude, seeing that, you really are full of it! haha, a rep at a call center getting a free phone, who are you trying to fool. you only get to look at the phones online, you don't even come in contact with them! I work at a call center and no reps ever come by, and if they did, they certainly wouldn't give the hundred + people that work there a free ROCKR phone. take ...
Re: How strict is cingulars credit check?
I have been checked by both Cingular and Verizon. I was only 18 with a high credit card bill that I payed on time every month above the minimum required. Cingular wanted no deposit when I did it online. I don't know about the store, I never tried it. Six months before, when I only had a savings account, no checking or credit card, they wanted $800 deposit. I'm going to check what ...
Re: Jamster will stay on account, even after disconnect
8O I added a line to my Cingular account, and on the bill I noticed some $1.99 charges on my account, for which I could not account for, knowing that I only downloaded one ringtone for $2.49 from Cinuglar. I immediately called up and discovered they were from Jamster.com. I called Jamster to see what was up, since I have never called or txt'd them or anything. They said I started to subscribe to them in ...
Re: Do store representatives lie to customers about insurance
haha, i think that is soo true! But for real, maybe the companies should offer the old Startacs and Nokias, just to spite the customers complaints. what a joke.
Re: cingular coverage
I had cingular and I had to drop the contract after 6 months. I waited for a tower in my area to be installed like the rep said and then the idea was scrapped, so I called and whined about it. The ETF was taken off. I'm going with VZW now. Cingular's coverage in my area was awful. I kept getting only 1 bar and couldn't call people, roaming off Canadian towers and getting charged ...
