User: clr7181
These are the most recent forum messages posted by clr7181:
Re: Hey everyone
It was the Canadian Mounted Kilted Yaksmen. I can't find the lyrics to the song, but that was a episode!
Re: Verizon Wireless
Well if the customer is providing their correct PRIMARY place of use, it doesn't matter if their mailing address is somewhere else. We have customers set up like that in a lot of places. If the customer provides a primary place of use address that is not in VZW's licensed area, it will pop up an error during activation. This one way to be sure we are selling our products and services correctly to the customers.
Re: Verizon Wireless
At this time VZW does not have any restrictions nor will they cancel you for using ANY amount of airtime in their Extended Network.
I have verified this through many different levels of the VZW Corporate world.
Re: commison question
I worked for a Cingular agent back in the day that did that. Needless to say, I quit on the spot instead. It happened to be at the end of the pay period, and I was tired of them dicking me around.
Re: Thinking of switching to VZW, customizing phones... V3m?
The risk of doing that would probably be voiding out the warranty. I also believe that Insurance would not cover them as well. I'd hate for you to spend that amount of money for 3 RAZR's and not being able to have any kind of fix available for them if something went wrong.
Re: Motorla Q
The Q Rocks! Only pitfall of the Q, or any other Moto product is that it has the Motorola logo on it. I hate Motorola, their cust service and warranty follow through sucks royal @$$. But aside from that part of it, the video and sound quality of the Q is absolutely crystal clear, and the navigation through windows isn't as horrible as most would think it is.
Coverage Area
Just be sure you live where there is full Cingy coverage. Otherwise they'll charge you activation fee's, phone cost, all to dump you within 3 months. In short, go with whatever works, but be sure you're in a Cingy area so most of your calls are on Cingular towers. Otherwise we'll be seein' ya on the VZW side...
Update!!
I just got the word for sure! VZW does NOT do this!
Re: Start Laughing Now!!
Right on! Our sales have tripled for the month in the last 10 days!
Re: Start Laughing Now!!
I've had customers that have said to me "they should offer some sort of an alternative. Something like have us pay a little more on our bill or something." Now I know just as much as the next guy, that the second Cingular told them they were going to raise their bill to cover roaming costs on their no roaming plan we'd still be in the same situation with a bunch of pissed off customers that everyone ...
Re: I can't find it!
I have learned on many different subjects that you can not trust these forums. I would just like to know for sure one way or the other. And all these phonescoopers in here who say that VZW has this or that, seem to have NO information to back up what they say. And at the rate I'm going with not getting a definate answer, my guess is that we don't have this policy.
Point Made?
I've put this all throughout the forums on here. And it's funny to me that every person who has insisted that VZW carries this same rule doesn't seem to have any proof to back them up. I have received maybe 4 responses, that's it 4! And nothing leading to a resolution. I just can't seem to find any information proving that we do or we don't. But it just kind of seems funny to ...
Re: Wouldn't it be nice?
Well, then I apologize for taking your point incorrectly. I thought you were going a different way with that. And instead of me coming back and telling you "umb, duh" and treat you like a dumb-@ss, I'll just offer some advice.
If that was the point you were trying to make, that the most you can get from a customer for an answer is "what do you have?" You may just come back to the customer with ...
Oh, one more thing...
It's not PARTIALLY your job to help lead and guide the customers. It is FULLY your job.
Re: Wouldn't it be nice?
This is why we qualify our customers. We ask them a series of questions to get a feel for what their needs are, and then make a recommendation. It's not the customers job to come in and know exactly what all we have to offer. It is our job to be sure we listen to our customers so we can fully meet their needs. If what you do works for you stick to it! ...
Re: why do
Same reason people will drive 45 minutes to a corp store from where my store is, then come to me when their phone breaks.
They'll drive 45 miles, and spend $3.10/gallon to get there, all because corp's price on phones was $10 less than me, and I offered to toss in the $30 accessory free, where she paid the $30 at the corp store.
The funny part behind it is that when they have problems, I'm glad to trouble ...
Re: Nokias do what?
Limo driver eh? Was he wearing the limo driver hat?
Re: Bad custy...
krickt said:
Actually, all the carriers have similar rules. blockquote>
Can you tell me where you got this info for VZW? I can't find it in our Terms/Conditions and my account manager checked with his higher up, and they dont have a clue about anything of this nature.
Re: Nokias do what?
...if #3370 was a valid fix in his eyes, why did he even come in????
Re: I can't find it!
That was my take too. I was told by our Acc't Manager that it was, but he hadn't seen it himself. I looked and looked and looked and I couldn't find it. I'm just curious where all these other phonescoopers in here that INSIST Verizon has the same policy are getting their information. Because now I'm ready to prove to all our new incoming customers that we do NOT do this.
Re: Why not the 7pm option?
We used to have a $49.99 plan, it sucked! Everyone just went on up to the $59.99 because the value was much greater. On our end of the sales desk we always tell our customers that come in wanting rollover, or nights to start at 7.. Mostly we win our customers with our early nights argument. Most people who come in our store after a family plan for their teenagers and such are the ones who ...
Can't find it!
Okay phonescoopers, I need your help. I'm trying to find the clause that everyone says VZW has. I don't know what you would want to call it, but it's the one that pretty much makes us like Cingy in cutting our customers for using out of network towers too much. If any of you know where it is on any of our documents please let me know! Between the 12 stores in my Indirect Company, ...
Re: V325 lights?
There is a small thin white ring around the silver plate on the front of the phone, it lights up LED blue... It's very cool lookin'. I agree with the rest of the posts, go with the 325, the 5200's had some issues at the beginning, and my experience with LG's.......they are all around excellent phones, just dont be one of the first ones to buy them....let them work all the software bugs out first.
Re: Start Laughing Now!!
However.........I can't seem to find this clause in our paperwork.......still looking :paranoid:
Re: Bad custy...
Trust me, we've had our fair share so far. If you didn't see my post from yesterday, we've had Cingy customers coming in here saying that our Motorola Q reminds them of Maxi-Pads "It's like they have wings". Honestly! Where in the H3LL did you guys dig these customers up? Cingular sends out letters and they all come crawling out of the woodwork. One lady even asked one of my reps how VZW ...
I can't find it!
Everyone keeps saying that VZW has the same clause as Cingular about using more than 50% of your calls outside of the VZW network. I've been going through the Terms/Conditions, price plan brochures, and I can't find it!!!! Anyone out there know where I can find it, if it does exist?
Re: Start Laughing Now!!
Well, what I've been told by my VZW Account Manager is that we do have a similar clause in our paperwork, but that the difference is that when VZW finds that a lot of customers are needing service where VZW doesn't have a tower, instead of telling the customers to go take a hike, they weigh the additional costs being incurred versus the cost of putting up a tower and keeping their customers. Who knows, this could have ...
Re: Bad custy...
Sounds like Cingular customers to me... That's what we've been dealing with at VZ ever Cingy sent the letters out.
Re: What would you do?
Well not knowing which carrier you sell for....I think it's odd that a corporate location can waive an activation fee, but your location can't. The $50 difference in phone price though... Does your employer offer you any kind of "employee discount" on equipment? I'd ask them. Tell them that as their employee you want to do your business where you work. But you as an employee shouldn't have to go to a different location ...
Re: OMG!!!!! who saw it
It's the same way at my local walmart in central illinois, and also at the super center 30-45 mins away. Must be hard to OTA those phones in such low service. I bet they'll sell like wildfire in the low service buildings... I can see it already "Activation in progress, call failed"
Just Start Laughing Now!!
I have also posted this on the Shop Talk Forum, but I know the majority of VZW reps will appreciate this in this forum as well.
Just had a customer in store regarding the possibility of switching to VZW from Cingy in the event her account gets flagged. While discussing all the products, services, and rate plans, she launches into this incredibly unnecessary story. We heard probably about 10 minutes worth of a story where the customer spent all morning ...
Start Laughing Now!!
Just had a customer in store regarding the possibility of switching to VZW from Cingy in the event her account gets flagged. While discussing all the products, services, and rate plans, she launches into this incredibly unnecessary story. We heard probably about 10 minutes worth of a story where the customer spent all morning going mattress shopping with her newly-wed niece. The problem going shopping with her newly-wed niece was that the whole time mattress shopping, ...
Re: Let's change this up a bit.....
Well I know the last time I had to drive to our home office, my mileage check was $100, and my tank of gas was only $40.
Re: Let's change this up a bit.....
That's the same boat my 2 co-workers are in. I would have been reimbursed for my gas/mileage, but we weren't given an option to drive ourselves down. I guess from now on all 3 of us girls, will just drive separately for these meetings for now on, and the company will be the ones payin 3x mileage...and our hourly is WAY cheaper.
Re: Let's change this up a bit.....
That's your own fault for jumping on with a company that doesn't pay you an hourly wage. I've been there, done that. My main argument is that every other manager in this company if they have to travel to another location, whether for a meeting or not, they are paid their to and from time...as according to the Illinois Labor Laws.
Let's change this up a bit.....
Lets see how far off course I really am, and ask all you phonescoopers this question.
How many of you would travel 2-2.5 hrs away, for a mandatory company meeting, that they gave you no choice but to hop in the car with your account manager and go. Close the store early, loose 3 hrs of base + Comm's to sit in a meeting for 2 hours, travel the 2 - 2.5 hrs home and not receive any further ...
Re: Who Cares?!
According to the Illinois Dept of Labor, since it was a mandated meeting, they have to pay us for the travel time to and from the meeting. Otherwise, they can't make it "mandatory".
Re: Who Cares?!
...Also, I failed to mention in my top post, that this mandatory meeting, was over 2 hours away from my store.
Re: Who Cares?!
Yeah, that's the thing though.... We're not commission based employees.
Who Cares?!
Not my company. Put out mandatory training, then try everything they possibly can to avoid paying us all o/t. We all put in a 10-12 hour day, and they are trying to pay us for no more than 8. What a crock!
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