User: bmustang
These are the most recent forum messages posted by bmustang:
any VZW issues
just call executive relations at 866-986-2273 and a cheerful VZW employee will be happy to answer ALL your issues and concerns
Re: Confused and need help
Thats not true, you can have an unlocked AT&T Wireless phone with a Cingular sim, and works just fine. i requested the unlock code just last week, got it and no problems.
Re: the answers to all your questions
if they dont know what CDMA stands for they don't know the product
Re: the answers to all your questions
so knowing more about a company they choose or are considering to do business with, means they are attempting to belittle a salesperson that doesn't know what technology the service they are attempting to " sell" utilizes?
Re: August Giveaway #3: Two Motorola Qs
what the hey,
Re: I hate Verizon and the Moto V710
and guess what , their will always be SOME customers will always complain, and SOME CSR's that complain about that!. Just as many have said he should face facts, so should the ones complaining about the complainers, just as will be said about me.......stop the madness
Re: True story (Cingular Corporate Store)
wow, the customer is not worth the sales persons time? so we should call ahead to confirm that our possible presence in your store also wouldnt interfere with your lunch time or break, or even your time to log in here and bemoan how cingular ties your hands with having to < gasp> talk to a upgrade!
Re: VERIZON REFUSES TO ACTIVATE MY 6255I
have you unlocked it and entered in VZW's SID?
Re: IT DOES NOT WORK
perhaps YOU should become more informed as well, you hint that it can work if the software is set up so, I have UNLOCKED a CDMA 6255 to use on VZW. yes UNLOCKED, when you access programming and it asks for a lock code, you enter it, it is then UNLOCKED!, you then have to update the PRL, on VZW phones the subsidy LOCK code has to be set to a default one from maker, ie. with nokia 12345 ...
Re: Two New Nokias Coming Mid-July?
it wont be the 6255i, if its that class phone it will be numbered 6256i with crippled bluetooth
Re: Verizon's Policy - Indisputable Proof
no i changed the esn assigned to my cellular number fron my old phone to the esn of my new nokia 6255i
Re: Cingular Billing
yes you can access voicemail by dilaing a number different than you cellular number, in your phone check the number assigned to the voicemail key, its different for different areas of the country.... once you find it, you can dial, enter your mobile number and access voicemail.
Re: Cingular Billing
depends on my plan you have I have prepay .10 a min, and you get charged the $1.00 access fee when someone leaves a msg......
Re: Verizon's Policy - Indisputable Proof
I have a 6255i for Cellular One, provided to me by Nokia, for difficulties with the 3589 for VZW, It was "locked" I called Cellular One explained to them, and was provided an " unlock code" which upon entering allowed me to access the programming and chnage the info for my number, inlcuding the SID and NID,uses VZW online I changed my own ESN assigned to the account then after changing the MSL to all zero's( a verizon requirement" ...
The Amazing adventures of......
Look up over the cell tower, its a bird, no its a plane, ............NO ! its SuperRep!
able to leap contracts, pick out whiny customers who complain and cause them to work!
Watch as our mighty hero battles against the evil foe......customerworthless
( insert Batman theme) BIFF!!!! BOOM!!!! POW!!!!! take that customer x lookout as I save my supervisors time, and explain to infantile customers that I SUPERREP know all of contracts and P&P........blah blah blah
Re: Where is the logic?
liamdeschain said:
oh believe me, i read the entire statement. at least what parts i could decipher from your monosyllablic psycho babble.
and like i said |_|r ||07 1337. and you most definitely got pwned.
and i'm sorry about your neuron problem. you should probably stop sniffing so much glue.
focus on that! pwned!
xoxo
monosyllablic psycho babble? this from someone who has to come up with a punk term instead of the English language?
like fer sure you da bomb of da reps
Re: Where is the logic?
liamdeschain said:
hey, i'm a customer for cingular as well as a sales rep, does that mean that i'm always right as well? so if some uppity customer complains to me on the phone that "the customer is always right" then i'm just going to say "that's fine. i'm a customer too, and now i say you have to give me all your money and your first born child. and you have to tongue bathe my shoes. now"
sorry bmustang, you've ...
Re: Sure to get a load of replies
i make no inference to your attitude, simply stated you tell them what is policy, if they ask to escalate, do it, if you aregue and sqay they will say same thing, it boils down to YOU, thinking you have more power than YOU do,you arent the end all be all, whether someone up the line sticks to P&P or deviates, isnt up to you......
Re: Sure to get a load of replies
but you got frustratd enough you complain about it here, far longer than that customer is recalling it.........and btw pea brain, are you on the job as you type this or personal time
Re: Sure to get a load of replies
again pea brain, you are taking it upon yourself to get mad simply because they wont take your answer for it, stop trying to hang on, its obvious you cant explaint it to them because THEY wont accept your answer, move it along as requested, stop giving them the power to manipulate you and get you frustrated,
Re: Sure to get a load of replies
no im a customet happy with my current provider, old plan from years ago, no need to change or get more free minutes, if I do, then I will sign a contract for one or two years, knowing what it means......no free car with 19.99 plan.......no unlimited anytime minutes for only $2.00 month......but you miss the point, it isnt up to you to agree or disagree with a customer, when they ask for escalation, whether you know they wont ...
Re: Sure to get a load of replies
open lil pea brain, if they ask for something that doesnt exist, then they cant be right, but my orinal thread said they are right even when WRONG.........and none of you have absolute authority to say no, bottom line, if you think you do, then someone will complain to a higher up and beacuse of your attitude will get something
Re: Sure to get a load of replies
i knew some moron would reply like that, in that case, you simply say we dont have a plan like that sir. And if they ask for escalation, put them through.....l if your supervisors asks why, reply " because the customer asked"
Sure to get a load of replies
I've been reading the comments made here lately, and its amazing how many armchair lawyers the carriers have, if they spent half the time they do attempting to " practice contract law" in to doing thier job, ie. helping customers,perhaps there would be less complaints from customers.
If you are in CS , it's your job, you chose it no one forced you, if you don't like it , and you know its pitfalls , leave. Customers deserve what they ...
Re: supervisors...grrrrrrr......
Shayby said:
First of all, IF it really happened which I seriously doubt because people that high up don't know how to use the systems. Second, what issue did you feel the need to go to someone that high up and bug them at home. Oh and by the way, at least in MY call center, we do our jobs or we are out on our butts. And obviously, with the attitude you have I would say you probably were ...
Re: supervisors...grrrrrrr......
Shayby said:
Im sorry I just can't see him "appreciating" a whiny customer calling him AT HOME. If you want to complain do it through the right/business like/respectful way. Go through the chain of comand. Don't bug someone at home when they are spending time with thier families etc.
well you should call him then, because he unlike most of the petty low paid sups, has a desire to not see the name of the company he works for tarnished, as ...
Re: supervisors...grrrrrrr......
If I as a customer request a supervisor, you better not attempt to forcefuly to anything BUT get the sup, its reps like you that cause me to be enterprising and call the COO of Cingular at home, which I did, and he said he appreciated it
Re: Programming help for VZW
you will need to change the splock if any to a default of 6 zeros, then register and log on to my account on VZW.com go to manage accounts, and change phone esn to new esn. then after five minutes, press *228 and follow prompts to program phone, then dial it again to update PRL
Re: unlck codes
HolyMoto said:
Are you looking for the lock code or the SPC code? They are different...
I was searching for the SPC code, and was able to talk a Cellular One employee into giving it to me, I then reset it to a factory feault of 6 zeros, which is what VZW requires to do OTA PRL update
Re: Kimmie / 6255i Review
How can you make your own ringtone using the radio function? Also , is there a way to assign a downloaded ringtone as a custom tone for a particular caller and not just a general ringtone?
Re: Programming help for VZW
I got mine today, was able to get code and put in Verizons information, how did you get it to download the update roam list using *228?
Re: unlock codes
it is a nokia 6255i and it is CDMA
unlck codes
:oops: I was sent this phone by nokia because of problems with verizon phones, unfortunately they didnt remove sp lock, anyone know the unlock code for cellular on?
