User: repCB
These are the most recent forum messages posted by repCB:
Re: Ringtones for phones without Mobile Web
I think you're screwed. I checked the site and couldn't find anything but maybe a Cricket rep could answer that question a little better.
Sprint 'fires' customers; is this true?
This may have been mentioned a dozen times if this is true, but I read this from msn.com. Man, I sure wish Cingular would've done then back when I was a rep:
Sprint to 1,000 customers: You're fired
The cell-phone company cans some of its customers for complaining too much. Told 'we are unable to meet your current wireless needs,' they have a month to find a new provider.
Sprint Nextel is hanging up on 1,000 of its cell-phone subscribers ...
Re: WHY????
Thats for that explanation.
I did miss that discussion, I haven't logged on this site in over a year.
WHY????
First off, nice to see you guys again. For those who don't remember me, I used to frequent these forums until I left ATT/Cingular in late 2005. I proudly take credit for creating "Bob, the Typical Cingular customer" (thank you, thank you).
I've been out of the loop in the cell phone world since leaving Cingular (and finding happiness), so I don't know whats going on here. Someone please explain to me why, after all the hassle of changing their ...
Happy Customer Service Week...and Goodbye!
First off, I want to wish all of my fellow reps, Cingular or otherwise, a happy National Customer Service week.
Secondly, I'm saying goodbye to the forum, because effective yesterday I AM NO LONGER EMPLOYED BY CINGULAR WIRELESS!!! WOO-HOO!!! FREEDOM!!!
Unfortunately, by leaving Cingular, that means I wont be on the forum at all. I mostly accessed this site from work, and I haven't been on in the past month anyway since it's been blocked by Cingular. Also, this means no ...
No Episode 6 (for now)
Because my call center is blocking this site, I won't get a chance to really complete further episodes from my desk. That, plus the fact that I plan on quitting this damn job (hopefully soon), will leave Episode 6 as the final Bob episode. Yes, it's sad, I know, but unfortunately it has to be this way. But I can assure you all that when I do complete the final story, I'm going out with a bang!
Phone Scoop blocked again!
For the second time in a month, this site is being blocked on the floor in my call center. Any other CSRs able to access this site?
I've tried both http and https, the latter worked for a while but is now blocked also.
New Cingular Slogan?
An anagram for Cingular Wireless is "SURE SCRAWLING LIE", how's that for a slogan?
Re: Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
I'm in Tennessee, but I just really wouldn't have time for any extra work right now. Maybe later though, I'll keep that in mind.
Re: Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
I dont know, I'd have to think about it. I've always wanted to do a comic (I was a big Marvel fan in high school) but wouldn't really have much time now due to personal things going on. I usually write Bob between calls at work.
Re: Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
Tennessee
Re: Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
Know any good artists? :D
Re: New Cingular plans Sept 1?
Where could I get access to that power point? My call center is always the last to find these things out, and I had to learn about the June 1 price plan changes through Phonescoop.
September 1
Beginning September 1, 2005, Cingular will introduce three new FamilyTalk plans and re-introduce $9.99 additional lines on all FamilyTalk plans. These new plans will better position Cingular Wireless against competitive offers, offer more minutes to customers and discount the cost of additional lines on FamilyTalk rate plans.
This is internal info, so you did not hear it from me!
Re: Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
What a coincidence!
Simply_Eric said:
Wal-mart is evil on so many levels. They dictate to distributors what they will pay for merchandise not the other way around. Imagine that a customer walks into your store and looks at a Razr. "Nice phone, I'm going to pay you $20 for it" But sir that's a $200 dollar phone "Hey you might sale that to somebody else for $200 but not me tough guy. You're going to take the $20 ...
Episode 5 of The Adventures of Bob, the Typical Cingular Customer (plus music video!)
*This is a Phone Scoop Exclusive World Premier Music Video*
Stan Sigman: Alright DJ, kick it!
*beat starts (to the tune of "It's Hard Out Here For a Pimp" from the movie "Hustle & Flow")*
[Chorus 2X]
You know it's hard out here for a pimp
when you tryin' to make this money off these gimps
fifty million customers' money spent
and these other carriers are talking sh*t
[Stan]
In my eyes I've seen some crazy phone in these streets
voice and data network hoes makin' money for me
But ...
Re: ETF Fees vs. Discounts on Equipment
Exactly. Because you never know what kind of personal budget cuts you'll have to make within that 2 years. Thats why I like the service I have now. I've always been a Cricket customer, if you're familiar with that carrier.
Re: ETF Fees vs. Discounts on Equipment
texaswireless said:
So, consumers, what would you rather do? Risk an ETF but get upfront benefits that exceed said ETF or have no ETF but pay higher costs for your service? There is no option C, at least not in the short term.
These "upfront benefits" are usually in the form of free/discounted phones, correct? Most people are gonna rush to get whatever deal they feel they can get, yet want to complain about the ETF, which usually equals ...
Re: Ignorance at its best
53rd is football
Re: Ignorance at its best
You haven't heard? Canada and Mexico are included with the U.S. now, and Puerto Rico is on its way to becoming an official state.
Re: Hey There Jed..... U here or what?
Seeing as how this board is still active (albeit slow), might I suggest the Telson or Hitachi forum under the Phones section
Re: I"VE BEEN A LOYAL CUSTOMER!!
lil_lara said:
I"VE BEEN A LOYAL CUSTOMER YOU SHOULDN"T NEED ANY DAMN SOCIAL SECUIRTY NUMBER I"M GOING TO CINGULAR.
She's gonna be pissed when Cingular asks for the social. Should I send our reps a heads up? :)
Episode 4 of The Adventures of Bob, the Typical Cingular Customer
Bob's daughter, Freckles (yes...her name is Freckles), hasn't been feeling too well over the past few days. Looks like a trip to the doctor is in order...
*In the waiting room*
Bob: So, how are you feeling now, sweetheart?
Freckles: How do you think I feel? I've been puking my guts out.
Bob: Umm...that sounds interesting. So...um...
Freckles ignores Bob, as she always does, by downloading some new games and ringtones on her phone.
Bob: Umm...honey, do those things cost money?
Freckles: Nope. The commercial said ...
Re: Episode 3 of The Adventures of Bob, the Typical Cingular Customer
Thanks :)
Re: Premium Message.
The solicitation option on the website is for Cingular solicitations only, i.e. advertising new features, phone, etc.
To stop solicitation from 3rd party carriers, you'd have to actually go to the site that sent you the message, and cancel from their end. Cancelling SMS services through Cingular does not stop the charges.
The best way to prevent these is by watching who you send text to (Jamster commercials, for example), and by not putting your phone number in any of ...
THE NAIL HAS BEEN HIT ON THE HEAD!!!
This says it all. Pay attention boys and girls:
madpuffcalm said:
To be correct ALL of these damn mobile carriers suck. Each one is shady as hell. expensive as hell....and once your contract is signed, well boy, they gots ya by your balls. but hey, the price of wireless technology is high. too bad your soul doesnt have any monetary value.
Episode 4...
Coming next Monday!
Re: Episode 3 of The Adventures of Bob, the Typical Cingular Customer
Lucky you.
Re: media circus
Lucky you. It's always dull in my center.
HUR-RAY, HUR-RAY, HUR-RAY, STEP RIGHT UP! PRESENTING THE GREATEST SHOW ON EARTH!
Re: Cingular customer service
Cool, thats a start.
Re: Thoughts on my last day!!!!!!!
Well I'm working on a solution. I'd hate to miss the birth of my daughter to stay at work being chewed out by a customer who doesn't know how to take his phone off silent. I will probably just miss the days and take the points, and quit after my wife and baby no longer need the insurance for a while.
Re: Cingular customer service
You'd be surprised how not-so-green the grass is on the other side. Yes, I agree that there are advantages that orange reps have over blue. As far as being treated the same, however, my particular call center is treated as blue, even though we're orange now and taking all orange calls. We don't qualify for all of the orange benefits, and have had some of our blue favorites taken away (such as Edge Rewards). We're somewhere stuck in limbo ...
Re: HaHa!!
AberFitchDuDe87 said:
T-Mobile is going to blow Verizon & Cingular out of the water in 2005!! Everyone should migrate to T-Mobile. Cingular sucks & Verizon is too expensive! What the hell is wrong w/ Verizon & Cingular don't they want to "bring in" customers, not drive them out?
Ok. Cingular sucks, Verizon sucks, everybody except T-Mobile sucks.
I use Cricket, what the hell's your point?
Re: Thoughts on my last day!!!!!!!
I'm in the process of doing that now. I googled it and everything I see says that there is a one-year eligibility requirement with the company.
If we were still AT&T, I'd be covered.
Re: Cingular customer service
momcat1 said:
I don't understand why so many of you post complaining of Cingular's CS. I have contacted them 4 times and have had stellar support each time! And they even resolved the issue I called about on the first call.
The reason you only hear about negative customer service experiences is because people are more likely to tell others about bad experiences than good. This is true for pretty much any customer-facing business.
While Cingular may have 1 million ...
Re: Thoughts on my last day!!!!!!!
I tried that. Since our call center officially became Cingular on January 1 this year, I've only been employed with the company for eight months, and you must be employed for a year to qualify for FMLA under Cingular. When our call center switched, we became new employees and our tenure started all over again. I've checked on it, and get the same answer everytime.
Re: Thoughts on my last day!!!!!!!
No, I'm in a U.S. former blue call center. They say since I'm not the one having the baby then I get no leave. I can miss a few days and take some points, but after three days I would require a doctor's note with my name on it, or my ass is grass.
Re: Captainplooky, what's your take on this?
captainplooky said:
I found it rather humorous.
I have no doubt you all encounter a barrage of ludicrous and outrageous stories and claims such as this.
I do have to wonder though if the person actually believed what he was saying was indeed factual or if he honestly believed that someone would believe him.
In the end it's one of those things in Aresnio Hall would refer to as "Things that make you go hmmmm".
Damn, an Arsenio Hall reference. My head is spinning...
Re: Episode 3 of The Adventures of Bob, the Typical Cingular Customer
I've considered it, but my talents are needed here.
Re: Episode 3 of The Adventures of Bob, the Typical Cingular Customer
I dont wanna give it away. Lets just say its a Jamster analogy, but not what you think.
(older messages not shown)
