User: thenewcingular_chris
These are the most recent forum messages posted by thenewcingular_chris:
Wow! Put my name on the preorder list!
I can't believe Nokia has finally put a 100% fully functional device out for us to see! It's got everything! Quad-band GSM, expandable memory, bluetooth, Wi-Fi, full HTML web browser...all in a nice looking style. Plus a BlackBerry email client...watch out RIM! This may really hit you harder than the NTP lawsuit!
Mark Siegel, PR Director for Cingular clears the record...
"Cingular is most certainly NOT changing its name." This was the quote from Mark Siegel, Executive Director for Media and Analyst Relations with Cingular Wireless.
It appears that Ed Whitacre, CEO of SBC (now to be called AT&T) and Stan Sigman, CEO of Cingular, haven't spoken over the phone in a while.
Perhaps before CEOs of major companies go on the record and in the press they should consult their legal advisors?
Just a thought...
GUARANTEED REDUCED POSSIBILITY BLUETOOTH VERIZON
As always, Verizon will be disabling the OBEX file transfer ability on this unit.
Re: A great Cingular customer service rep and why I wil be laid off
Please, don't hate on Marcus. What exactly did he do to you?
Evidently, some of you don't realize how bad it's gotten. Stan, Ralph, Kathy, and LeAnn truly do not care about anything but the almightly dollar. And not one employee will receive a penny more than absolutely necessary until all $41 billion of the AT&T Wireless acquisition is paid for.
After that, no employee will receive a nickel more than absolutely necessary.
My advice to you all is ...
Re: I MISS AT&T
Well I certainly hope they do integrate A LOT of the AT&T appreciation tactics into the organization, or they are going to lose a lot of employees in the coming months. They aren't even going to have a chance to retain me.
We can all put puns on AT&T's leadership for approving the buyout, but I am quite certain they didn't know what kind of organization Cingular was. We can also say they were being fined heavily because ...
Re: I MISS AT&T
sangyup81 said:
if they're stock didn't drop to $6 from a high of $50, maybe they'd still be around
if they didn't give away expensive phones all the time, maybe they'd still be around
if they didn't use their roaming partners so much for their coverage, maybe they'd still be around
but wait, isn't this the reason why you miss them?
There was no need for these comments. We weren't on the verge of bankruptcy; companies frequently have their stocks all over the ...
Re: Tell me your CWA horror stories
crazyeaglefan236 said:
Hummm...and Cingular wonders why they score so low in customer service surveys and have a very high churn rate...If you don't care of the people that take care of the customer, it all goes downhill from there.
Amen.
Re: Tell me your CWA horror stories
simplymarcus said:
You have a point. I am a union CSR and I voted againist the current union contract due to the wage scale. But ON he other hand Cingular threatened to just replace us with non-union former AT&T reps if we did strike. Cingular has to much power right now. If we are going to get better pay and better jobs within the call center. We either need to be all union or no union at all.
Wait just a ...
Re: Question about ALLOVER network
simplymarcus said:
Network integration applys to markets that have both orange and blue. Netwrok integration is forcing a sim card to the strongest tower first no matter if it is blue or orange.
ACTUALLY, Mr. Simplymarcus, network integration is the process by which the network code is changed so all phones recognize the network as "Cingular Orange". Once integration is complete, the blue network will no longer be discovered in manual network selection. I experienced this firsthand during my ...
Re: a question for care reps
A lot of us feel that legacy orange managers "micro-manage" and are worried more about meticulous details with performance and meeting bottom lines as opposed to the reps themselves...is this true simplymarcus?
Re: calling all former AT&t wireless reps
And to go along with rep12345, when you are union it is all about seniority...I'd rather have me selected as a floor manager with my few years experience than some dumb a**wipe leader intern who is a complete fool who doesn't know their own a** from a hole in the ground. But since they have seniority, they'd get the position.
I'd rather keep my pay that I have now. We'd get a nice cost of living raise (maybe ...
FIX IVR...Prompt to call from landline for troubleshooting!
We NEED to all emphasize to our floor managers, area managers and directors the importance of changing the IVR system so that when you select the option for phone problems that it clearly says "if you are having trouble with your wireless phone, please call back from another phone with your wireless phone in hand" like it does for XBM. This would help so we wouldn't always have to place o/b calls from our desk phones, have the ...
Re: calling all former AT&t wireless reps
Unions are for companies that don't treat employees well; if you treat your employees well with good pay, good benefits, good recognition of performance programs and bonuses, you don't need a union. Funny how unions only show up when employers treat their employees like sh*t and have to negotiate EVERYTHING...like PAY INCREASES! It's interesting that AT&T Wireless never needed one - oh that's right! They knew the value of a worker! They weren't more concerned ...
OH MY GOSH WE ARE HIRING!!!
I can't believe it...I work in a former blue center gone orange and I just heard from our staffing manager today that we are starting to hire at the end of August/beginning of September. We haven't hired ANYONE since the merger completed on November 15. Whew - it's about damned time! Service levels are ****!
Re: the reason behind poor customer service
OrangeTSC said:
finally someone that is in touch with reallity!! i knew u were alright when u quoted the "GOOd-Die-Mostly-Ova-Bullsh*t" :wink:
every body just stop b*tchin and do your job... if u have to put up with sh*t in the process then deal with it....
if u get fired for something u cant control then it probably wasnt meant for u...
If you get fired for something you can't control it probably isn't meant for ANYBODY.
Blue before Orange...
Does everyone remember the good old days under blue when we had 5-10 minutes between almost every call? Ever since we've been orange, we haven't hired a single care rep (that would mean no new hires in 8 months) and at the most we have 2 1/2 minutes between calls.
Ahh the good old days...just savor the memory because it'll never happen again.
Re: howard
FlyDog you need to contact me out of this forum via my contact option so we can chat in further detail about our wonderful organization...
Re: Losing my job part four- There will only be five parts.
How long have you been with the company? Sounds like you know what the "real orange" is like. Those of us former blue employees took this merger much harder than I think orange reps did - orange always did things the same old way; everything revolving around the dollar. You would have loved working for blue; we had incentives to come to work; bonuses, time off for good performance, parties for good QA, happy co-workers, etc. ...
Re: Losing my job part four- There will only be five parts.
Hence our service levels are now going down the toilet because they keep undertiming excessive amounts of people. We go into queue LONG & HARD and they don't care. You are totally right; the most amount of calls for the least amount of money. I won't be surprised if we are soon to the way orange always had it; in queue the entire time we are open and accepting calls.
Re: Legacy Blue Reps...Do You Follow PAR Now???
Can anyone say Micro-Management??? Not what we were used to, huh? We had it nice legacy blue style, lol.
Re: the reason behind poor customer service-don't make me go off
I will keep saying it...come 2006 when Cingular no longer has to pay AT&T severance packages they will cut the chain loose on a lot of blue employees. I am counting on it.
Re: Losing my job part four- There will only be five parts.
Well if you are a good employee then I don't see why they wouldn't offer you something at Springfield or Rantoul or somewhere else. That's the only problem - we haven't been hiring ANYONE since the merger where I am at. I feel like this company isn't hiring anyone ever again. But don't worry, come 2006 when Cingular no longer has to pay AT&T severance packages they will cut the chain loose on a lot of ...
Re: Losing my job part four- There will only be five parts.
I haven't heard this. Aren't you union? That should offer you some protection.
Re: the reason behind poor customer service-don't make me go off
My point exactly. It's a shame what is happening to this company.
Legacy Blue Reps...Do You Follow PAR Now???
I used to be a blue rep before we were converted orange. For those of you blue reps still taking strictly blue calls, are you under the PAR system yet? Do you like having transfers, availability, repeat calls, short calls and handle time make you or break you each and every day? AND NOW THEY THREATEN CORRECTIVE ACTION TO THOSE WHO DON'T MEET!!!
Good thing I've got my stats in order...but it ultimately takes away from the ...
Re: the reason behind poor customer service-don't make me go off
Umm, the only reason we "blue" reps give numbers and advise the customer to call them is because if we transfer in any way (cold or warm) it impacts our stats now! Thanks so much to orange for this. For those of you who don't know what PAR is please disregard, but after approximately 4-5 transfers TOTAL in a day we then fail our entire day's statistics from transfers alone.
But alas, the quality department is now telling ...
Re: d500 Text Message Error problem..pls Help!!
Definitely contact your service provider - it is most likely that your text message service center number is either not programmed at all or is incorrect.
Re: where to get a good deal on the RAZR???
FORGET ALL THESE OTHER RESPONSES!!! You can buy a RAZR on eBay brand new and unlocked (the USA Cingular version) for about $398 plus shipping from a reputable seller (about 1800+ feedback). At least that is what I am doing. No contract associated with it!
Re: Treo 650 in Japan
Since the Treo works on GSM 850/1900 and 900/1800, it will not function on UMTS 2100 unfortunately.
This is DISGUSTING....
This phone is absolutely the most retarded and horrific thing that I have ever seen in the history of Nokia. Where are the buttons? What is this supposed to be? A glow in the dark light stick? Please Nokia, just give your life up.
Re: Cingular exclusive!
Ok peoples...let's all get on the same page here. No one cares what Mexico or Canada does. Has anyone noticed the T-Mobile version of the V180 only functions on 900/1800/1900? That is just one example. I would imagine this will be a Cingular exclusive much like the RAZR is in the United States (no one cares what you can buy on eBay from Hong Kong or Zing Zang or someone in the US that bought ...
Re: V635 vs V620
vegas825 said:
My V600 broke (It got very wet) and i'm looking to get a new motorola. The V620 looks great and I already love the features since I had the V600. My question is whether to buy a cheap phone now and wait for the V635 or get a V620 now. By the way, I have no need for a great camera or MP3 player (I have an iPod) such as the one on the V635. The only other ...
Re: Difference between .342 and 1.3 versions
Actually, the .343 version is exclusive to the AT&T branded device, and the 1.3 is exclusive for Cingular, from what I know. Honestly, I have heard horrible stories surrounding the Cingular firmware versions, but the AT&T NBO branded device has worked just fine for me. The first time around was the only time around, unlike the Cingular device, no pun intended hehe.
Cingular Release Information...
January 5, 2005 is tentative announcement...Distribution expected January 20!!!!!
Ok now we can all waive our hands in the air like a bunch of insane animals!
Re: Blackberry 7100g for AT&T
kbdabraham said:
What is the NBO?
National Business Ordering - direct B2B sales for AT&T Wireless
Their number is 1 (888) 444-4410
Cingular Release Information...
All I can say is that this device is definitely in the gameplan for Cingular, but an official release date has yet to be determined.
Enhanced network selection issues are temporarily holding this device back.
Re: Motorola mpx220?
Funny thing is that the RAZR ACTUALLY costs (in reality) $530.00 without a contact and the MPX220 $379.00. These are the wholesale prices. Again, way to bust on the 8th grader without an education? Umm, no...when I was his/her age - I kept up with technology, too.
To my 8th grade buddy:
Just goes to show you the ignorance of older people.
Re: Motorola mpx220?
OK...Let's stop busting on the 8th grader here. We need to realize younger people often realize things older people don't.
On the topic of commercials, the only reason the RAZR is on tv is because it is the Cingular flagship phone that costs a lot. Have you EVER seen ANY OTHER MOTO PHONE ON TV??? The answer, if you watch any of the major networks, is NO.
Everyone knows that there is absolutely no point in relying fully ...
Re: New software: Ver 1.70.0.0
cdog2198 said:
you have a newerversion than we have. peoplethink that iamcrazy but whenver the backlight on the phone is on acan hear a high pitch noise from the earpiece. during phonecalls and when i am not on the phone.
Well something tells me you should contact Motorola Warranty Support and inquire about sending your phone in to be re-flashed with the new software so that problem goes away!
:wink:
Treo has really cut the cake on this one!!!
I'll tell you what; ever since the Motorola MPX200 days, I don't get excited over PDA phones, but this one has really got me pumped!
They really have improved a lot: bluetooth, EDGE, video recording, camera (with 640x480 - I know we were expecting 1.0MP, but at least it's a CCD chip and not CMOS garbage!!!), MP3 playback (with SD card), integrated email (POP3 and IMAP), etc. Not to mention the biggest upgrade of all - 4,096 colors to ...
(older messages not shown)
