User: Sober
These are the most recent forum messages posted by Sober:
Re: jargon
Me: May I have the PIN to your account?
Customer: The PIN? You mean my PIN number 8O
Me: *shrugs* Yes ma'am. May I have your PIN?
Customer: Number?
Me: *facepalm* Yes, your PIN number.
Customer: I.D.K (and no she didn't say "I don't know, she said I.D.K.)
:(
Our CS has reached an insane point.
Half of us are working 1 campaign some are work 2 and if you're lucky, like me, you're working 4 different campaigns at one time. Each back to back call has different procedures and processes that must be followed, oh did I mention I've had training in only 2 of the three I'm expected to work?!?
I've been cussed out 6 times today. I'm going to flip out. :evil:
No one has ever heard of it here.
But we are sure getting calls for it.
Project Pink?
Does anyone know what this is for Sprint?
Dear Care Rep,
I understand you feel you don't actually HAVE to do your job because you can simply send it on here to back office, for us to fix, but if you're going to not do your job, DON'T DO IT AT ALL! Don't half ass it, make it 10X harder to work! Just stop.
Also, if you're going to "warm" transfer a call, try to actually "warm transfer" it. NEWSFLASH:
Rep: The customer's on the line her name is @#%^$@#%@# ...
Re: To my coworker...
8O You go you! :D
Re: I agree, but....
When you are at work, you don't get a decent browser.
Rich,
this post indicates to me, spellcheck is needed, desperately.
Re: shoptalk survey
TheDudeAbides said:
what is your one vending machine weakness? Pepsi
how do you keep newbs from stealing your desk?We all sit in the same desk everyday, they wouldn't dare.
when ps is dead how do you pass time between calls?I interview my podmates.
do the stains on the chairs scare you?Often
have you ever had an inter-office romance?Yes
when do you promote a phone that is sub par at best?I try to avoid that conversation
what's your catch phrase for diffusing a customer?I understand this situation ...
