User: taurus
These are the most recent forum messages posted by taurus:
Re: customer service
actually cingular customer service does suck !!! i find most of the time the initial rep can't assist me and ends up telling me that they are going to transfer me or better yet because they don't want to mess up their transfer rates they want me to call back through their stupid IVR and call again. I have had customers call in to our IVR because of routing issues and CINGULAR won't even take the customer ...
Re: anybody hear of the lawsuit that is going on with cingular
A lawsuit filed in federal court says that Cingular Wireless LLC purposely neglected the network it acquired when it merged with AT&T Wireless in 2004, allowing customers' service to degrade and forcing AT&T customers to sign new contracts.
Filed in U.S. District Court in Seattle, the class-action suit claims that "After Cingular's acquisition of AT&T Wireless, Cingular deliberately schemed to dismantle the AT&T Wireless network so as to diminish and degrade the service provided to AT&T Wireless customers, despite ...
Re: anybody hear of the lawsuit that is going on with cingular
well just google it then!!!! cingular lawsuit. its there
Re: Cingular/At&t - Cheating you out of your money and rights
AT&T wireless was better b4 cingular took it over. I don't know why AT&T sold to cingular, they should of stayed where they were. Now all of the AT&T customers are having problems with their phones because they aren't on the "new" cingular network, so its causing their calls to drop, and coverage where it use to be isn't there anymore. Very frustrating :roll:
Re: Which canadian cell phone company has the best service
probably rogers has the best coverage. As far as calling plans are concerned Telus probably has the best plans
anybody hear of the lawsuit that is going on with cingular
here is the url ... and check it out.
http://news.yahoo.com/s/ap/20060707/ap_on_b i_ge/cingular_lawsuit_5.
this is some $hit!!!. customers having problems with their service. suprise, surpise. And now cingular got a lawsuit on their hands lol. Hope the customers get everything they deserve back it looks good on cingular.
Re: migrating from at&t to cingular
attn ...austin 316...... if you are a csutomer care rep then its a wonder why our at&t wireless customers don't want to go to cingular!!!!...... you should be ashamed of how you address questions on this forum.... I wouldn't want to get you if i called into customer care :roll:
Re: lets talk about RM for a minute
yeah they get on my nerves..... they don't do ****!!!!, but i guess you get use to it :roll:
lets talk about RM for a minute
RM reps are a$$holes too!!!!. especially when it comes to written off accounts. they don't want to help. all they want to do is refer the customer to the outside collection agency :roll: the least they could do is try to help!!!!. and then they call us if a customer has a dispute on their bill, I know that we handle billing disputes, but RM won't even try to discuss it, just transfer to customer care. what ...
Re: I HATE COLD TRANSFERS
oh right on, i'm in canada too :D but on the east coast
Re: I HATE COLD TRANSFERS
AMEN!!!! i agree, if you don't mind me asking where are you located in the states or canada
Re: I HATE COLD TRANSFERS
we all hate those transfers wheather they'd be blind or cold..... blind transfers are worse though cause the customer gets really pissed when that happens. but i guess it all comes with the job :wink:
ANYBODY HAVING ISSUES WITH SIEBEL
SIEBEL IS STARTING TO PISS ME OFF!!!!!!.... IT IS RUNNING REALLY SLOW....CAN'T GET INTO BILLING AT ALL. ANYBODY ELSE HAVING THE SAME PROBLEM :x :x
Re: Startak has terrible service!
I'm in Canada
Re: Startak has terrible service!
yeah i know what you mean.... its the weekend tomorrow :D and i'm off :D
Re: Startak has terrible service!
i didn't know we were in a spelling contest!!! 8O
Re: Customer Care should be a 1-900 number
totally agree!!!! with you they should charge because then the customers wouldn't call in for stupid charges. like a .10 for a text messaging charge. or something else stupid. drives me right up the wall :roll:
Re: SST Rep's that sit on the line and listen
I Totally agree with you Clytemnestra about the petetion, i had suggested the same thing. But whos going to sign it cause people won't want to get in trouble for signing it.. but i would do it if it came to me :D
Re: THESE DEPT'S BETTER STOP BLIND TRANSFERING CALLS
protocols my a$$!!!!!....for once people should worry about the customers NOT THEIR STATS. I"m not saying we shouldn't worry about our stats at all, but our policy on the "blue" side is to WARM TRANSFER all calls unless the wait time is over 40 seconds. i know that not all of the reps do it on this side either ,but i bet if you monitored AT&T wirelss centers and Cingular wireless centers, Cingular would be worse!!!. like i ...
Re: Once again SST takes the cake
like i said before we have been told that we can ask for AWIDs.... so any reps that get SSTs AWIDS get them for a reason, and I'm sure you would too if you had as many calls coming in from them that THEY CAN HANDLE. So until my supervisor tells me other wise like I said before, I will continue to do it.
THESE DEPT'S BETTER STOP BLIND TRANSFERING CALLS
I HAVE HAD A FEW COLLEGUES TELL ME THAT CINGULAR CUSTOMER CARE IS BLIND TRANSFERING CALLS !!!!!... I HAVE EXPERIENCED THIS MYSELF, AND IT PISSES ME OFF!!! THEY BETTER STOP. AT LEAST WHEN I CALL OTHER DEPT'S I WARM TRANSFER THE CALL. IT'S PRETTY BAD WHEN THE CUSTOMERS THEMSELVES ASK US TO STAY ON THE LINE TO MAKE SURE WE HAVE THE RIGHT DEP'T ON THE OTHER PHONE. NO WONDER CINGULAR HAS SO MANY PROBLEMS WITH CUSTOMER SERVICE 8O
Re: I GOT THE SST REP BLUES
i know exactly what you mean, there is really no point of sst :evil: , they don't do $h!t all they know how to do is transfer calls. at least they can do that properly!!!. But that is about all they can do. why don't they just get rid of them, they are as useless as tits on a bull!!!! I would rather take the Q any day then to take calls from SST :roll:
Re: Once again SST takes the cake
they can be a wanna be all they wan't cause until i'm told otherwise, I'll keep doing what I am doing.
Re: Once again SST takes the cake
yeah you are right about sst!!!!. they really don't do their job..... we have a matrix that shows what sst does i.e file NWRS and they then say they don't have access to NWRS :roll: WHATEVER!!! but I would rather take a call sometimes because SST is the reason for some of our customers misinformation..... and anytime sst calls me, I ask for their AWID too and if they don't give it to me, I won't take the ...
Re: Any CC rep that posts...
yeah its interesting to see what people post here
Re: Any CC rep that posts...
sometimes, and sometimes it's that we are noting previous customers' account prior to you calling in :D
Re: Wow!! Americans amaze me!!
no actually i'm not, I AM CANADIAN and proud just like you are.... :D
why does cingular customer care cold transfer calls
I am a blue rep, who gets calls from Cingular from our customers who want to pay their last bill. while cingular gives me the customers phone #, they still cold transfer the call. If customer care is going to cold transfer the call then what is the sence of giving us the information... the call then comes to us with the customer saying "hello.... hello" so we have to introduce ourselves. with us our policy is to warm ...
Re: Wow!! Americans amaze me!!
acutally customers can't get accessories for AT&T phones according to your customers. the stores only sell Cingular accessories, so you actually didn't give them the right info.... she could have been directed to attws.com/accessories and get it there cause that is proabably going to be the best place for her to get it. :wink:
Re: GET OUT OF MY HEAD!
or better yet try fraggle rock !!! :lol: :lol:
Re: GET OUT OF MY HEAD!
:lol: :lol: :lol: yes i know exactly what your talking about i do that all of the time. too funny
Re: i hate cingular calling plans they suck
just to confirm i was talking about the res person not anybody else on here. so i wasn't talking to you " ihatecingular" i'm sorry if you thought it was you.
Re: i hate cingular calling plans they suck
well what you said was that I had an " unintelligable sentence" what didn't you understand? and me apologize? for what... i only apologize when I'm wrong... and i'm not wrong. By the way who are you to tell me about my limitations.... you don't even know me!!!! just like I don't know you. I am a rep just like you were once a rep so me apologize.... I don't think so
Re: "GO PHONE" split
ha ha ha ..... go phone split too funny
:lol:
Re: i hate cingular calling plans they suck
i am glad everybody thinks i'm a he for one. for 2 i'm not in school so i don't need to watch my puncutation!!! i was stating the truth about the plans don't need to take it out on how i write in this thing, cause last time i checked not everybody on here is correct in how they write so kiss my @ss :roll:
Re: i hate cingular calling plans they suck
i am not with anybody i am an AT&T wireless rep
Re: does anybody else find it hard to get the right dep't at cingular
and that is why cingular customer care is so p!ss poor. they really need to change that. cingular wants to be on the top of JD power and associates for their customer care but yet they do nothing to make it easier for our customers on the blue side
i hate cingular calling plans they suck
cingulars calling plans are so much more different then ours, customers have to PAY for early evenings and if they go on a shared plan then the only way they get their additional lines for $10 is if they are on $69.99 and higher, guess cingular is trying to get back all of the money they paid to aquire AT&T wireless in the first place.
Re: does anybody else find it hard to get the right dep't at cingular
but we can still warm transfer calls if the hold time is less then 40 seconds so we at least have that
Re: does anybody else find it hard to get the right dep't at cingular
i totally agree with you. i wish they would give us some sort of directory on who to call and under what circumstances to call the individual dept's
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