User: VZWCustServ
These are the most recent forum messages posted by VZWCustServ:
Re: Plans. Not Deceptive. QuasiMoto is wrong.
Hey, my wife and I have 39.99 + 20.00 right now, but we just hit the 1 year mark. Since she's getting a new phone we have to go to the new plans. 59.99 for 2 lines on family share, same as we are paying now, the only difference is that we will get 500 minutes instead of 400. Since this is the first month we have ever gone over (by about 25 mins) The change has ...
Re: Verizon is anti-union!
Unions for skilled workers are good and necesary. Any worker who has a learned skill that sets him apart from other workers has a right and a responsibility to participate in a Union with other workers who have that same skill. This ensures that the people making the decisions are the best at the job.
Unions for unskilled workers (ex: Customer Service, Sales, Telesales, etc...) are counter productive and result in bad decisions and bad choices. This is ...
Re: Bluetooth Lawsuit
I think we are looking at the wrong issue.
VZW's reason for limiting bluetooth is to prevent pirating of their precious $1.99/month or $6.99 games and ringtones. This has been a bad idea from the start. VZW's phones would be much more popular with the 18-29 age bracket if VZW unlocked all their phones and allowed you to upload/download/transfer whatever you want. VZW thinks that they would lose potential revenue from ringtone and game downloads that are ...
Re: Can I add Insurance to my account?
Also, when you pay full retail price. FOR GOD SAKE ADD INSURANCE! I try to tell people that insurance is a good idea, and they always decline it. Then my next call will always be the guy who threw his phone in the ocean, doesn't have insurance, and wants me to give him a brand new free phone.
Buy insurance, or be prepared to pay $200+ for a new phone.
:D
Re: Question about the new AC plans
The rep was wrong. Your New Ev 2 date/upgrade date ONLY changes if you UPGRADE equipment(get a new phone for discounted price). It never changes just because you changed plans. A 1 year contract should be available, but that's a bad idea, because it'll give you problems when you go to get your new ev 2 later on down the road b/c the computer will think you don't qualify.
Re: Question about the new AC plans
when you first signed up, the plans available were $39.99 for 400, 49.99 for 500, 59.99 for 800 etc. You can change back and forth between those without changing your contract end date. The NEW plans are only available to you if you sign a new 1 or 2 year contract. Does that make it more clear?
Re: Crappy new Verizon plans... No More Local Plans after 1/31 ???
Because $120 isn't a lot of money. it's less than half a percent of what the average american makes in a year.
Quarterly Earnings and other Reports
Maybe I just can't find it here, but if it's not on phonescoop already, perhaps you should put the Quarterly reports for each carrier on the Carriers page. It could be another tab like: |Info & Phones|Quarterly Reports|Forums|
I know this is more work for you, Rich, but it would be a BIG help in researching carriers financial status.
Re: Listen Sons of Beeches...
As an esteemed Council member I believe I can safely say, in response to kingfrog77's original post, that the reaction you recieve is due to the left hand not knowing what the right doeth.
This is a common problem with almost every company and is the cause for the low customer service ratings in the entire cellular service industry.
Lets say you call to cancel your account and you get Bob in Retention. Now, Bob can only offer you ...
Re: funny stories over the last few days?
Iselltheshitoutofphones said:
I had a woman come into my store today who wanted to port her number from T-Mobile to Cingular. I explained to her the ways that Cingular fits her best, versus the pros and cons of T-mobile. She was sold on what Cingular had to offer.
I then checked to see if her cellular number was eligible to port, and it was. So I activate her phone and rag her up in my sales portal. Upon completion of the ...
Re: VZW 2Q Results
This is our testing:
http://www.verizonwireless.com/b2 c/aboutUs/imagegallery/networkQuality.jsp
I know it's not good enough for you, but I just wanted you to know what it is that you are calling insufficient...
"Verizon Wireless currently has 60 test vehicles that cover over 100,000 miles per month. Specially equipped cars carry antennas, wireless phones and laptop computers to test calls on the Verizon Wireless network, as well as on the competition's."
It's right there on our website. I couldn't find anything like this on cingular's website.
Re: VZW 2Q Results
"The ultimate test of a company's product is the success of the company itself." -- Forbes Magazine.
Re: at&t 2q results
TheVZWMan said:
but also looking into that how many cellular users there are within the EU and then tell me how many are left over...you say there are over 200 countries that use GSM...Some of those would HAVE to be 3rd world countries...where even though there is a GSM network there, there might only be a total of maybe 100 people in the country that are well off enough to own cellular service...so even that 200 country thing could be ...
Re: at&t 2q results
85percent said:
TheVZWMan said:
Net gain of 15,000 customers nationwide...I guess thats a lot better than the -367,000 from last quarter...all I have to say you guys is good luck with the merger...but right now it's not lookin too good
yea 15,000 gross adds for the entire company.
:lol:
so lets see here. Cingular had 400,000 new customers, plus AT&T's whopping 15,000, plus Sprint PCS's 400,000, plus T-Mobile's 2-300,000... add them all and how many new customers did all of these ...
Re: Please, what is your final answer?
Arg guys, stop trying to confuse him.
If
1) You have in-network calling on your plan(most new plans do)
and
If
2) Your phone says VERIZON WIRELESS across the front(Meaning that you are using a VZW tower
not roaming) and
If
3) You are calling or being called by a mobil telephone number that is licensed to Verizon Wireless regardless of where that phone is currently located
Then
the call is free for you.
Re: Religion
I hate customers that blah blah blah...
^^^^^^^^^^^^^^^^
Can't we just stop at the first three words?
Re: Verizon and 7pm evenings???
Hey, don't forget the free incoming calls. And about the long distance, the $.20 is for international long distance. Domestic long distance is free. In addition to that, VZW will PAY YOU $.05/min for any domestic calls you make within your area code.
We are also starting a $50.00 coverage guarentee. If you ever have a dropped call or no service anywhere in the world we will credit you $50.00/min for every minute you were without service.
Not ...
A phone is a phone is a phone...
I'm a gadget freak.
I own a cell phone. It makes calls everywhere I go. I use it for an alarm clock sometimes, but that's about it. I bought the data cable. I have a custom faceplate, a headset, a car and home charger.
I have a GameBoy Advance, a watch, a laptop, a desktop PC...
I'm getting an HP Palmtop just because they go for $50 on ebay...
Re: Bored of Verizon.. which carrier to switch to?
disturbed1 said:
AMEN TO THAT!!!! :D I don't know about you guys, but my girlfriend is MUCH more fun than my phone. I dont' care if it DOES vibrate :lol:
Your girlfriend vibrates?!?!?!?!
:o
Re: Verizon (any new phones coming ??) LOL.......
CDMA Carriers in U.S.A.
Verizon
Sprint (Virgin Mobil)
US Cellular
Altel
CricKet
Qwest
MetroPCS
Guess what was the last phone to be released for as many as 4 of these companies by motorola: it was the disasterous T720
Kyocera has been the only one to successfullyrelease a phone that is used by almost all of these providers. The SE44/47
Re: experience?: ENHANCED CUSTOMER SERVICE 101
Iselltheshitoutofphones said:
Well done to you my friend. I am glad to find that you share the same sentiments as my posting....attention all reps, back to the basics.
Since you are in management, let me beg this question.....If all commisions were stopped in the wireless industry tommorow, do you think that customer service and disgrunteled customers would come to an end? Lets take away the "if you don't work, then you don't eat" theory
Will
I would like to see salespeople PAID comission ...
Re: Is VZW concerned?
Yes, but betamax didn't have the backing that CDMA does. Also, VHS never tried to switch to a form of betamax. GSM is going WCDMA. My point with the metric system analagy is that CDMA is around to stay and so is GSM.
Soon they will become WCDMA and CDMA2000. Then we'll have the same argument with different names.
I want WCDMA2000.
Re: Is VZW concerned?
the vhs vs betamax debate doesn't truely apply. It's more like:
CDMA = Standard System
GSM = Metric System
Re: sick of verizon
phonepimp3376 said:
Actually, the most advanced would be UMTS/HSDPA... a GSM family member with estimated data speeds of up to 14.4 Mbps (yes thats MEGAbits) and even more capacity at the tower than CDMA
You have this:
UMTS
Universal Mobile Telecommunications System.
A third generation (3G) mobile communications technology that promises data transmission speeds of up to 2 megabits per second (Mbps), although actual speeds may be significantly lower at first, due to network capacity ...
Re: 3rd party re-sellers?
Verizon pre-pay would be corectly considered a reseller.
Re: sick of verizon
bobcat zoidberg said:
Okay, firstly I'm a girl (that should give you some peace of mind... or more ammo)ok
I'm not going to use any US carrier overseas..that's just stupid.
So... you're going to sign a 1 or 2 year commitment with an overseas company? If you travel overseas that much, why do you need a U.S. phone?
Yes, cingular att and tmobile should improve their coverage but at least they recognize the need to implement GSM. You've missed my point.
GSM ...
Re: Verizon (any new phones coming ??) LOL.......
Craftabc said:
No, Porsche is definately German.
Vundaba!
Makdta du mit mir bis nocht tzutzrinkan?
My german spelling is terrible...
Re: Verizon (any new phones coming ??) LOL.......
You may have mistaken me for 85percent who got a porsche from his VZW commission. I wouldn't be caught dead in that italian trash.
(Note: I'm only about %60 sure that a porsche is italian and I'm too lazy to look that one up, so if I'm wrong and it's not italian then I appologize.)
Re: SPRINT SUCKS!!!
astravitz said:
As a loyal Verizon customer, all I can say is "Verizon sucks too." All these cell carriers care about is profit - bottom line - you are only a line on the revenue - that's it. :twisted:
So... by that logic: Every company in every industry 'sucks' and should all be forced to become non-profit organizations?
Caring about profit is not a bad thing when it comes to a company. Companies that don't care about profit ...
Re: Glad I chose Cingular!
True, and it is the industry's fault that the customers do not take the initiative to be informed about how their phones work. The cellphone industry has spoon-fed the public their phones to the point that consumers do not believe they have to do so basic a thing as read the contract or literature about their product. They expect the phone to work exactly like their home phone and fail to understand that it's basically a laptop ...
Re: v710
v710 is CDMA, Cingular is GSM. It's not a question of unlocking. It'd be like trying to us an FM only radio to pick up an AM signal. Imposible.
Re: sick of verizon
Um, we do accomidate.
CDMA Roaming in Mexico, Canada, South Korea, and Israel. .69/min
GSM Rental phone program for one-time international travelers. $1.29/min to $2.49/min and $2.99/day equipment rental.
GSM Purchase option for repeat travelers.
Phones starting at $149.99 $1.29/min to $2.49/min
All-in-one CDMA/GSM Global phone for frequent international travelers. $1.29/min to $2.49/min
Tell me HOW exactly this is not being acomodating. I think we are BENDING OVER BACKWARDS for international travelers by offering not only 1 but 4 different ...
Re: Dumb Question: What does ETF mean?
Airwar said:
I've seen it referenced in several threads, is it some sort of self induced elimination? :? Thanks in advance for the answer.
Early Termination Fee: It's the fee applied to an account if you cancel it before you have fulfilled your contractual obligation to your service provider. It ranges from $125 to $240 per mobile telephone number depending upon which carrier. Verizon Wireless' ETF is $175. People are usually very angry about having to pay it ...
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
MY vzw coverage is flawless. Except that 1 time in the backwoods of GA that I dropped a call when I was in a gully inbetween two hills.
Not to say that this is the case for everyone, but it's my experience.
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
I would if I had given out any information, but as it is I haven't said anything specific at all.
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
verizonrep said:
It saves the customer $50 up front, plus you get the $100 New Every Two on a renewal towards a new phone.
$70: $50 on the phone and $20 on the activation fee
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
more of this "offer the same thing for less and I bet people would take it"
of course this is true
any time you offer the same for less or more for less it will be in higher demand
offer a big mac for 4 cents and more people would buy it than if you offered it for 4 dollors.
The point is, we would be offering even better discounts for 3 year contracts and maybe even bonus minutes. If people take ...
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
CainMarko said:
Yeah 3 year contracts lead to empty stores... it's pretty sad when their phones are so expensive(yet cheap??how does that work) that they have to lock you in a 3 year deal. customers don't even want 2 year contracts... why 3?
Actually, the majority of VZW subscribers are on 2 year contracts and the majority of renewals are on 2 year contracts. This shows us that our customer DO want 2 year contracts and might even want 3 ...
Re: Attn: Verizon reps. and Corporate Headquarters....?
TheVZWMan said:
Well heres the thing, customer service reps in call center have this little tool where we can map out the actual towers in your area...we do this for trouble shooting issues... now we can adv customer " hey there is a tower about 5-6 miles to the SW of you" or whatever the case may be but we're not going to give you an exact location...try calling in to a CSR they might be able to give you ...
Re: 3 Year Contracts = VZW's Answer to the Cingular Threat?
schnozejt said:
why did you make this up?
if not, where did you hear of this?
Not making it up. When have I ever given anyone reason to think that I would make stuff up?
It's going to be tested in one small market to judge initial reaction. If it goes well, it might be offered in other markets.
It's in our resources here at customer service if you know where to look. I just don't have anything better to do ...
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