User: poperp98
These are the most recent forum messages posted by poperp98:
Re: Goodbye ACS
Amen!
Re: Transfer today with Sprint
+1
We need more floor support, damnit!
Re: IAmA: Quitting in One Week
assisted customers with technical support and addressed billing concerns in a fast-paced, multi faceted industry.
Re: IAmA: Quitting in One Week
Account Manager,
Customer Service Representative
Additional Pylon Constructer
Survey Conductor
More to come...
Re: IAmA: Quitting in One Week
Well, I will say this about it; it's a great job for learning easily transferrable skills. I can take my time here almost anywhere. Be it a kitchen and dealing with time constraints, a sales location with dealing with sales, or even the military with expressing my eternal rage for policy changes and "customers".
Overall, I don't regret it. In fact quite the contrary. It was time well spent. I'm glad I did it, just not happy while I'm ...
Not my mom's basement!
Cincinnati, Ohio. And if you must know, it's my sister's basement. 8)
IAmA: Quitting in One Week
So. The day has come that I have only a week left of this call center BS and I could be none the merrier. No more IR, no more Sales, no more Handle Time, no more Transfers, NCP, Scripting...
I'm not gonna lie, I feel like a free man. I can say what I want (within reason) on the phone.
TL;DR: FREEDOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The Follower of Magicians and Miracle Workers
(In other words, every customer)
Believes you or other people work magic. Be it with pooping a phone out of your bum that is awesome, has no contract, is for normal customers too-much-to-pay-for-but-she-should-automagica lly-get-for-free.
The other side of this is the customer that believes you're not performing all the magic you really should be able to. You know, his brother was making calls just fine in a desert, but his non-roamable phone has no nearby towers *in a desert*. Oh, and ...
Re: Worst Phone Ever Per Carrier
Blackberry 8350i.
I can't believe noone from sprint/nextel hasn't posted this phone yet. It is the most disturbed phone I have ever had the misfortune of activating. Or troubleshooting. Or seeing.
I mean, what kind of phone recommends a factory default reset as *normal* troubleshooting steps!?
Re: looks like
As far as my site's policy, if something is notated we must do our best to honor it. For example; if a customer was promised an adjustment for the full $75 for the data overages, we must honor that notation. Otherwise, if it's not noted, we cannot break the policy. Notations act, again at least in our site, as a way around certain restrictions. Just because something is doable doesn't mean we should do it, unless there is some ...
Radioshack, Best Buy, Stores Employees
Please for the love of god and all that is holy; STOP CALLING ME!
Use your NSS ffs.
D=
Hint
It's my penis...
:?
"This ESN number is sooooooo small!"
Yes, I realize it's small. But that's not the only thing that's small.
8)
"The last guy hung up on me!"
Zomg. Do customers really get hung up on all that often or are they just stupid?
I've gotten about 8 calls today saying they previous agent hung up on them. Then again, I also had a customer say *I* hung up on him. :|
...
/;|
I don't get it.
Out of curiosity...
Did you read LOL first or THEGAME?
=P
Damn this place is entertaining sometimes...
Re: Listen here, Pup
LOLTHEGAME
Re: Repeat Callers
Oh, you're on my team. Whoo, A.W.E.S.O.M.E.
It's a work in progess, an organic process.
Also, What joy is there in this curse?
Controversy
So. The security question/answer to my sprint account is Business Mentor: Zombie Jesus. It makes me enjoy calling in. xD
I hate to break it to you...
But RIM is the manufacturer...
Research in Motion.
The operating system is literally called Blackberry...
Tl;dr: you were actually, both wrong.
:lol:
Re: To be fair...
If I got those, I would be a wealthy man. I would have a reason to love idiots!
Also
Don't tell customers we in customer service will waive the activation fee. We won't. It's now against policy. Don't offer it unless you want the customer back at your store complaining because the person over the phone won't give an $18/$36 credit.
Fyi: we could at one time, yes, at our discretion, waive activation fees. Now we won't. Just don't do it.
/endrant
Re: Just for clarification, Sprint DOES have SIM cards....
It's... frustrating getting RS and other stores calling in for help. In care, we *can't* take their calls. They don't believe us... That's what they have National Sales Support for. Assistance with anything they can't do. It's literally in my job description to turn them away.
:evil: :evil: :evil: :evil:
Re: Telesales Reps (Sprint)
Fantastic! Would you say that by answering this question I have successfully resolved the reason for *your* call today?
Great. Just to let you know, here in the next couple days you may receive a survey on our performance during this thread and I'd appreciate it if you'd take the time to let them know we did resolve the reason for your call. Thanks, and have a great day!
Oh Radioshack...
Radioshack called in wanting me to "reset" security information on an account. Apparently the customer can't access sprint.com and needs to for whatever. So, I happily advised the Radioshack agent to refer the customer to a sprint corporate store, as without pin or favorite hobby, I can't make any changes or authenticate on the account.
"So you want me to send a customer away and possibly lose a sale? Yeah, that's not gonna happen. Thanks, but I'll find someone ...
Re: Telesales Reps (Sprint)
Yep, they're correct. And there are no Sprint devices that have sim cards, only Nextel. I think it's like $35 to order, though.
Re: from a business standpoint
Yep, that's how we work. If you don't have coverage in that area, no worries; just say so.
Re: tomorrow, tomorrow
That's how it was on July 4th... 50 minutes between calls!
Re: Aggravations in the work place.
Yeah. On that same day I had a Palm Pre caller trying to get it taken from Spanish to English... She didn't finish the activation process or anything... Just... Sitting there. Eventually transfered to a bilingual agent. Lmao
Re: Aggravations in the work place.
Sucks when pay is based on handle time though... Damn metrics!
Re: If you had off today what would you do?
If I had today off, I'd take a hike. No seriously. :O
Alternatively, I'd probably play around on my netbook for a bit.
Favorite Customers
"Elijah; I'm on the phone. I don't care, shut your mouth!"
All in a nice, swift tone so as not to degrade my service. Sweet!
Aggravations in the work place.
The customer called in with a laundry list... The first 20 minutes was her explaining to me about this stalker of hers, and how it relates in great detail to her phone bill. Then ptn change. 50 minutes long... :|
Still not as bad as having to activate/program a Palm Pre, then ptn change, then re-program earlier. Customers...
Re: Sprint reps-
Butt ******* Monkeys.
No joke. :|
IT Risks
So, you guys. Today I've found my second major IT risk at work. Basically, a way for getting through to virtually any website we want. Essentially, the firewall is down. Crazy stuff. Yeah...
My question is what IT risks have you guys found?
My second question is how have you handled talking to IT about these risks?
Re: What I Tell Customers
Sounds like a good time to buy in to unlimited for only $10/mo. Get it now before it skyrockets!
Re: She Was Trying...
I feel for you... Keep your head up. Some customers just blow. Straight up. Just remember; we do all we can to help these people. You tried to see what the customer wanted, which seems like they wanted nothing but to b1t
Re: At an All-Time Low
What'd they say? What'd they say?
:twisted:
Re: WTF!
You should've laughed and said "Oh man! You got me good! I almost BELIEVED you!"
1 hr, 17 min, 36, 35, 34, 33, 32...
And counting!
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