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User: Owenu

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These are the most recent forum messages posted by Owenu:

Re: Sorry, I don't know who that rep is, and no, I can't transfer you to them.
Aug 9, 2010, 3:41 PM
in the Shop Talk forum

it does tick me off. when i give them an answer they don't like, they say, "well the last rep said..." :x i know that Cricket has a system like that. there have been a few times where i have called them repeatedly, and then eventually, the automatic system will not connect me to a person, it will keep redirecting me to the automated options, or tell me to go to the store.

Re: Sorry, I don't know who that rep is, and no, I can't transfer you to them.
Aug 9, 2010, 2:53 PM
in the Shop Talk forum

sinister said: that's when you dial their vm deposit number directly 8O idk how to do this

Re: Sorry, I don't know who that rep is, and no, I can't transfer you to them.
Aug 9, 2010, 2:50 PM
in the Shop Talk forum

that sucks :( ....when i got the same caller back, she didn't know it was me, but i knew it was her because i was talking to her for a while. i changed the sound of my voice, she changed her story up. i just told her the charges were valid, and offered to transfer her. she gave up and ended the call. :)

Re: i want to complain loudly!!
Aug 6, 2010, 6:10 PM
in the Shop Talk forum

tell the customer that there is NO deductable, and adding insurance when we know it is not a new phone, and telling them they are still covered.

Re: Sorry, I don't know who that rep is, and no, I can't transfer you to them.
Aug 6, 2010, 4:50 PM
in the Shop Talk forum

exactly. i have had those rare instances where the call dropped, they called back, and got me again. 8O :( If we are talking to a customer, and the call gets disconnected, and it's obvious they didn't just hang up, we have to call them back. if it's a customer i don't want to talk to, i always hope that the voicemail comes on.

Sorry, I don't know who that rep is, and no, I can't transfer you to them.
Aug 6, 2010, 4:00 PM
in the Shop Talk forum

why do customers think that all Sprint reps know each other, and that we can just connect them to the rep they were just talking to? or any company for that matter? there are thousands of employees for sprint, and i can't just magically connect you back with whoever you were talking too. if the call is disconnected, they are suppose to call you back, but based on how big of a jerk you're being, they probably won't. even ...

Re: You must LOVE the Sinner...
Aug 3, 2010, 8:44 PM
in the Shop Talk forum

:lol:

Re: Hate the sin...
Aug 3, 2010, 7:33 PM
in the Shop Talk forum

8O

You must hate my guts
Aug 3, 2010, 7:11 PM
in the Shop Talk forum

:oops:

Re: POLL - Do you talk with your hands while on the phone?
Aug 3, 2010, 3:58 PM
in the Shop Talk forum

yes, i do. i actually wave good-bye to the phone when the call is over. i never really noticed that i talk with my hands too until someone pointed it out to me. when i'm mad, i put my phone on mute, put my face closer to the screen, and yell at it like it's the customer. :oops:

Re: Sprint reps-
Jul 30, 2010, 3:00 PM
in the Shop Talk forum

favorite hobby: drinking, gambling first pet's name: (customer names one of their family members, and tells me that's their family member's name.)

Re: Well,
Jul 29, 2010, 5:37 PM
in the Shop Talk forum

8O :evil:

Re: Well,
Jul 29, 2010, 5:03 PM
in the Shop Talk forum

i don't appriciate you accusing me of doing something i'm not suppose to be doing :x even if it's true :paranoid:

Re: Well,
Jul 29, 2010, 4:49 PM
in the Shop Talk forum

:o and why exactly does it bother you that someone is staring at your screen so much? /;|

yes, it's just you
Jul 29, 2010, 4:35 PM
in the Shop Talk forum

jk...that bothers me too. it also bothers me that when i need help, floor support is no where to be found, but when i don't need help, they walk thru the isles, looking at screens.

Re: Gay Izzard
Jul 27, 2010, 8:50 PM
in the Shop Talk forum

idk. i meant that their first names is literally Gay

Re: Gay Izzard
Jul 27, 2010, 8:44 PM
in the Shop Talk forum

i have talked to a few Gays

Re: I just talked to a customer named
Jul 27, 2010, 8:43 PM
in the Shop Talk forum

cool :) knowing me, i would have said Pee.

Re: I just talked to a customer named
Jul 26, 2010, 3:35 PM
in the Shop Talk forum

8O yes i did /;| sublime_chic can confirm this /;| it doesn't matter if i'm just now replying :x

Re: have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 23, 2010, 8:20 PM
in the Shop Talk forum

fine, whatever. it's still not cool to hear grunting, plooping, and flushing.

Re: have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 23, 2010, 8:18 PM
in the Shop Talk forum

8O :lol: wow :lol:

Re: have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 23, 2010, 8:08 PM
in the Shop Talk forum

:lol: :lol:

Re: have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 21, 2010, 7:22 PM
in the Shop Talk forum

disgusting :(

Re: have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 21, 2010, 7:04 PM
in the Shop Talk forum

:lol:

Re: I just talked to a customer named
Jul 21, 2010, 7:03 PM
in the Shop Talk forum

8O

have you ever talked to a cusotmer while they were doing something inapproriate?
Jul 21, 2010, 5:59 PM
in the Shop Talk forum

like if they were in the middle of "it", or on the toilet?

I just talked to a customer named
Jul 21, 2010, 5:54 PM
in the Shop Talk forum

Abike, and i totally butchered her name. i said (a bike), and she said it is pronounced ( a bee kay). i lmoa after the call. :lol:

Re: Have you ever pronounced a customer's name incorrectly?
Jul 13, 2010, 7:02 PM
in the Shop Talk forum

:lol:

Re: Have you ever pronounced a customer's name incorrectly?
Jul 13, 2010, 6:43 PM
in the Shop Talk forum

let's trade places!

Re: Have you ever pronounced a customer's name incorrectly?
Jul 13, 2010, 3:40 PM
in the Shop Talk forum

wow :o way to be stereotypical :roll:

Re: Have you ever pronounced a customer's name incorrectly?
Jul 13, 2010, 3:37 PM
in the Shop Talk forum

i miss being completely inbound :(

Have you ever pronounced a customer's name incorrectly?
Jul 12, 2010, 7:08 PM
in the Shop Talk forum

i work in a call center, and i have to do outbound :( ... everyday, the majority of my calls, the customers have these strange, uncommon, and difficult names. we have to say their whole names when calling outbound. it's not just their last names i can't say, but the first names too. i have totally butchered customers' names.

Re: Most unbelieveable thing you've said to customer
Jul 6, 2010, 7:56 PM
in the Shop Talk forum

once, i was talking to a black customer over the phone. he was so upset about his overages. i kept trying to explain what his options were. this was a really long call. somewhere in the call, he said something like, "you're just treating me like this because i'm black! it's because i'm black!" i responded with something like, "sir, you probably can't tell by the way i'm talking, but i'm black too, so that's not going to work." back ...

Re: These customers are f'in' belligerent!
Jun 9, 2010, 7:17 PM
in the Shop Talk forum

feel better?

Re: Why Is My Lost/Stolen Phone Not Working?
Jun 9, 2010, 7:12 PM
in the Shop Talk forum

:lol: stupid customers

bad liar
Jun 2, 2010, 7:17 PM
in the Shop Talk forum

cst: why is my bill so high every month? me: i see that you have downloads on two of your lines. cst: i thought those were one time charges. me: you can unsubscribe to them in your online account. cst: wait..are those downlds on # xxx-xxxx? me: yes cst: you know what? that phone was stolen. i had lost it in the house for like a day. i didn't want to call and alarm you guys. then i found it. but it's ...

i
May 27, 2010, 6:44 PM
in the Shop Talk forum

hate you! :x :(

you
May 27, 2010, 4:09 PM
in the Shop Talk forum

read my mind

Re: Customer's standard complaint twisted
May 26, 2010, 2:10 PM
in the Shop Talk forum

:lol: good comparison

Re: Yeah dude...
May 24, 2010, 3:04 PM
in the Shop Talk forum

:lol: have you ever heard "waterless" number?

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