User: viperguy
These are the most recent forum messages posted by viperguy:
Re: iPhone OS 4.0
haha att will never allow tethering with this device it will then become obsolete. If tethering is added whats the point of having a data card when your own device can be the data card plus the phone at the same time. Tethering can be established by jailbreaking the phone. a very easy process. idk those are just my thoughts.
Re: lol nice
At&t seriously thinks they can ride the gravy train with the iphone. I work for AT&T and i seriously cant wait until the iphone goes somewhere else and they'll see how many "loyal" customers they have left :) haha probably all the old people who have the senior plan!! lol :twisted:
Re: Verizon CEO Seidelberg.....
VALID CHARGES VALID CHARGES :-)... VALID CHARGES ACROSS THE BOARD. i can only imagine the call. uhhh i didnt know my son didnt know he couldnt do that he thought it was free. i mean come on!! you pay for a cell phone service money out of your pocket and you didnt know what you were paying for. I wonder how this will affect his deposit fee when he tries to open another account with a different wireless ...
Re: Verizon CEO Seidelberg.....
wow....wow...wow...wow...they deemed it uncollectable..why doesnt verizon make his son work for their company in their call center for about a year so he knows the Sh!t we have to go through maybe then it'll sparks some common sense with the kid. haha :twisted: I hope it does mess his credit up for 7 years..lol sorry you had a retarded son hahahaha
To ALL customers..
If you cant show the initiative of calling before an international trip or if you for some odd reason cant dail the short codes (that I might add come preloaded onto your device) to check for minutes or messaging usage then any additional overage charges are VALID by me. I hope if you have issues such as overages and you happen to just happen to reach me on the line I will basically burn the word VALID into your ...
Re: From a carrier perspective
The fact of the matter is...is customers need to become more self sufficient. Your contract does not state that your wireless provider is going to hold your hand and baby you about every situation. Some may think overages are a scam and im pretty sure its those who accumulate overages and call in about it then state that they are a loyal customer for the company and (oh this is the best one) theyve been a long time customer. ...
haha wow..
Another way for wireless companies to "baby" their customers. Since when did a cellular service contract state that you verbally or physically agree to this legal binding contract and oh yeah we're gonna hold your hand every step of the way. There are too many self service options out there to check your unbilled usage. The reason why this is pressed on the wireless carriers now is due to people complaining to the FCC that they didnt recieve any ...
Impatient people should not have a cell phone service
I hope customer show the initiative to read these forums and realize what we as reps go through with THEIR issues. I just took a call today for a lady in need of a payment arrangement. She was worried about her services being interrupted. I told the customer that she was capable of having this set up for her. When trying to set the date all she would say is are we finished yet?? Is this done now?? I ...
ANDRIOD Vs. iphone..
I personally like andriod over mac os or apple any day!! I like the security of being able to add an insurance plan to devices that have andriod than to have to gamble with a high price device that the andriod can do anyway. Who else feels this way?
Re: IPHONE
The iphone sucks. Touch screen crappy 3g AT&T service. Oh and not to mention no insurance. This device is stolen more than cars it seems. Go ahead taking a $300 or $400 retail price gamble.
Re: iPhone or Nexus One on Sprint in 2010?
Apple is losing money with AT&T and the prices that the company is offering the device for. The agreement should only last until 2011 at most.
Re: Feature phones with threaded messaging,,,Is it possible?
Thats been out for Tmobile or HTC devices on a downloadable app which is free. AT&T barely getting it I for one think AT&T is way behind the bend.
Re: data plans
Yeah in most cases the system will detect what type of device you are using. If your going to buy a smart phone or PDA then why not use the data for it. Your arent going to buy a car without buying gas for it are you? same concept.
Call Centers..
So im here bored at work in Aux if anyone knows what i mean. Ive been thinking on how we're graded on calls. Anyone care to put their input on this...
Re: Bull
(I WORK FOR ATT) The only thing that att has over any company is the iphone. once the iphone is put onto the market bye bye "loyal" customers.
If customers are on this site plz read...
If you will be traveling internationally it only makes sense to call your wireless provider to see if your device will work properly over seas. DO NOT ASSUME IT WILL. I hate when you customers think that everything will be fine and then when you get your bill its really high for international travel. I think its funny how we as a company will pitty you and credit your account for YOUR mistake even though you did sign a ...
Re: Andriod or Iphone??
GO ANDRIOD! I hope att loses the iphone that company sucks
Re: Si senior but...
Game gear was a waste of technology. Game boy yes but i played on a game boy when i was 13 and under. Didnt have a cell phone then. Obviously.
Re: Si senior but...
Its a cell phone if you wanna play games get a ps3 or xbox. Its useless to play a game on a 3 or 4 inch screen
Andriod or Iphone??
I personally think the Andriod devices blow the iphone out of the water!
Re: Store reps, how do you all work in the stores without
Let me go ahead and rephrase my statement about store reps. The store reps that ive spoken to are retarded. No sarcasm applied.
Re: Call center reps...
Im tired of all the drama its like im in a spanish novela every corner has a new story and the other one i just passed gets more intense
Re: What?
work for fun? :?
Re: Store reps, how do you all work in the stores without
Training Training Training...knowledge is key to customer service. Its sad that companies wont pay out enough for longer training periods however when a company has bad customer service they blame the employees.
Re: Store reps, how do you all work in the stores without
Ive experienced where the issue occurs however the reps manager inputs information onto the computer and the "glich" is fixed. Trial and error is far fetched at most for stores.
I understand where trail and error can occur however for CS we experience the same issue on a day to day basis and we become knowledge-able on how to get that issue resolved. Of course we have different systems in a CS than at a store to better solve the ...
Re: Call center reps...
My call center is being run by scandals and conspiracy theories to clean house for management.
Re: Store reps, how do you all work in the stores without
I admit there are retards in CS as well however we have better resources to locate the issue.
Re: Store reps, how do you all work in the stores without
Reps from stores think that we as call center agents have the answer for everything. Sorry to say but store reps are very under trained. I'm tired of reps calling me and asking for credit because theyve already promised the customer a credit or because they dont understand the difference between a rate plan and a feature. You and I say this lightly only you may be experienced at your job however most reps and i put emphasis on ...
Re: Store reps, how do you all work in the stores without
How is that a slap? Store reps are retarded period
Re: alrighty then
HA! I love your story i work for ATT as well except the call center side. Customers are whack period!
Re: Attention Call Center Reps
Dear customer. Excuse us(call center reps) for trying to put a little light in your day for having to explain each and every little overage charge that YOU caused. I understand you may feel our systems our faulty or that there is no way you could have used that many minutes in one month but if you dont want to speak with a rep that will have small talk with you while also dealing with the same exact issue ...
Re: Store reps, how do you all work in the stores without
Please advise if a futher explanation is required
Re: Store reps, how do you all work in the stores without
Call centers train longer than store reps. Call centers add and remove price plans more than store reps which means they are able to inform customers about prorated charges, partial charges more than a store rep would. Store reps only want the sale.
Re: Store reps, how do you all work in the stores without
I think store reps should first start at a call center to even be qualified to work at a store.
Re: Attention Store Rep
I hate the fact that store reps have audacity to advise customers that after they process an upgrade or after an activation takes place to call CC to recieve the credit for the applicable fees because they themselves cant apply the credit. To all you store reps out there stop telling customers to call CC to recieve credit after these types of transactions take place. CSR's will not apply the credit just because a store rep told them. Thats ...
