User: stray16
These are the most recent forum messages posted by stray16:
Re: HAHA GOT MINE
:o no way from where i am looking for that phone on cingular. whats the deal?
Re: moto v505 vs razr
also i was really considering the a630 but cingular hasn't started carrying it at all. talk about lame. tmobile is horrible in my area.
moto v505 vs razr
i am a current ATT customer and in this switch i find that i am no longer under contract so i can either migrate to cingular or switch carriers altogether. I currently have the 505 and i hate the way their multiple numbers per name still lists each number seperately for ex john home john cell etc. on the razr does it do the same thing or will the name just show up once like it did on ...
Re: Cingular?
8O 2007 thats ridiculous by that time no one will be thinking about it. if it wasn't for the lousy service in the austin area i would gladly move to t-mobile just for this phone. time for ebay
Re: Am I the only one?
:cry: sorry but no love lost for the indirects. While i believe you when you say it's not ALWAYS indirect, most times its easier to make a quick buck if it doesn't come back to haunt you. Now i admit from this end there are just as many "bright" employees who make mistakes but at least then we know it isn't commision based. :twisted:
Re: Dual standards for phone pricing
:twisted: you gotta love those sales teams. Now not ALL sales reps are like that but most like squeezing out that extra dollar if they can get away with it.
Re: Hello
yeah
Re: ATT?
Tombo said:
It's too bad I like ATT but it does not make sense to pay a premium to stay there.
try telling that to a nextel customer :roll:
Re: Upgrades and ETF
i kinda figured but he paid them anyway. I think i will get him to call care monday morning. He paid full price on the phone plus etf. some people.
Re: THIS JOB IS THE WORST
customers are actually trying to get equipment unlocked which works for the carriers as well. Not only would we not have to worry about customers equip and subsidizing we could lose OUR wex teams and cut costs. Straight to the manufacturer they go. And that puts an end to FREE PHONES
Re: THIS JOB IS THE WORST
you being an ex-customer just shows bias. :twisted: There's a difference between i hate my service and i hate my job. I like working for the company. As far as my service goes it works everywhere i need it to and that like any customer is all that matters. I have A T 616 and this works like a champ. Any service is up to perception much like a brand. For example anyone here will tell you motorola ...
Re: Dual standards for phone pricing
We had an offer like that with 2yr contracts but customers are shy about that kind of commitment. If you want to look around Most won't give discounts at all, some if you're in the last 2 months of a contract. :o I have a friend who is with cingular and when he migrated to gsm networks they charged him early termination because he broke contract on digital, yet he is still with the same company and ...
Re: ATT?
for the phone itself if you pruchase at full price it would not require a contract... HOWEVER when you migrate your services to gsm the new plan will not have any promotions associated with it (i.e nights and weekends or additional airtime) and those promos would require an extension of the contract itself so it would be better to just go ahead and get it with contract. If you migrate online you are eligible for online pricing. We don't ...
Upgrades and ETF
I had a friend who recently upgraded their service from a motorola v60 i to a samsung P 107 to start a family share plan and the store made him pay an ETF fee plus sign a new 2 yr contract. Is this standard policy or did he get taken. AWS allows customers who are migrating service to do so without any sort of penalty. Especially not any ETF fees.
Subtle Differences between roaming and Long distance
I was reading another forum who brought up roaming charges and most carriers who have no roaming yet in the fine print there states roam xx.xx per minute. How many of you have been in that situation where the customer is disputing roaming charges. For the record Long distnce means you can call TO anywhere in the US from your HCA. Roam means placing a call outside of that home calling area. I bring this up because with the ...
Re: Unbelievable
Can't forget that small detail of explaining to the customer that roaming and Long Distance are 2 different things. how many times have you heard " but i don't pay no roaming my plan says free long distance so i think these charges should not be there. You guys lied to me. I want out of contract, thats it i am talking to my brothers girlfriends aunt's boyfriend, he's a lawyer. And i want the CEO of you company ...
Re: save your money
Good old motorola... didn't they get sold out just as soon as they hit? I remember something about they ran out of the camera.
Re: What every AT&T Wireless customer needs to read.
theDMan said:
I think you said it though, do unto others as you would have them do unto you. Until the day you quit AWS and then just have fun on every friggin call.
That is a great quote, and really most of us reps seriously try to have some type of generalized concern for each person we speak with. Lets face it we are all consumers ourselves, when i go home if the cables out i call time warner, ...
Re: My take on it - for what it's worth..
Well advertising doesn't HAVE to cost a fortune. Just look at m&m's. For a while their commercials featured your average joe describing or re-enacting their favorite spot. Virgin mobile doesn't really have to put much effort into their spots. Naked people holding a phone with no contract. There are two things that consumers remember. No clothes and no contracts. 8O
Re: My take on it - for what it's worth..
timslo said:
It's just so much easier to blame the company who sold you the phone. Even if the carrier is responsible for providing customers with quality equipment it comes down to the manufacturer.
That tiny paragraph alone is worthy of a billboard. Just blow it up and post it on major highways. And from my understanding this was a dealer post. Bravo. 8) But you are right, where else but in the wireless industry can you go to service ...
Re: Another important point...
in that same note though if you moto phone is crap, take it to the source. If you're phone broke it's not our problem. At some point people will learn that price does not equal quality. very little troubleshooting neccessary. If their phone has a problem, lockline or direct to manufacturer. :wink: "Well i paid 200+ for this phone and it blows, give me credit."
Re: Reporting bad coverage!!
i live in Texas and the service was horrible. My cousin is regional mgr around here so he got us free phones. the service was terrible. I would go upstairs in my house and nothing. Calls would kick to Voicemail. It's not like i live in BFE its austin. that was 2 years ago. Last year i gave them another chance with my girlfriend's phone and her service cuts out everywhere she goes. She lives in killeen which is ...
Re: Booster Antenna??
thats funny. that rep was trying to get off on time. :lol: I'm sorry to tell you like the others but those "boosters" aren't worth the 5.00 you paid. I called a care rep for sprint one time for my dad's phone and they mentioned it. I told them that is the dumbest thing i ever heard those thing don't work and the rep laughed. Then he said yeah but most people believe they do.
Re: casualty
Along with 2 other carriers big guy. :roll: Its all about the money. People think the more you pay the better quality equipment you get. Get your story right. And as for the company cares....Anyone remember the story of the Sprint PCS phone that exploded on some family, then when they tried to get another one Sprint was charging full price or cancel with ETF. It was all over the tv and in newspapers. Thats quality. " I'm sorry ...
Re: How to trick AT&T?
Siebel really messed us up. Most churn came from 3G customers or migrated customers who could not activate their phones. Cingular wasn't doing to hot the 3 days their GSM network went out.
Re: How to trick AT&T?
oh jeez where to begin. i could start with the whole sentence "Don't by chance have a vested interest in this discussion by chance?" Seems someone failed english. 8O The contracts are anywhere you go Tmobile, Cingular, Etc. The EARLY TERMINATION FEE you speak of is actually cheaper than most. Tmobile is $200 regardless. It's great the other carriers will unlock your phones. Gee wouldn't it be great if everyone had the same policies. In a perfect world... ...
Re: Miserable experience with AWS
When lunch rolls around we will be at wendy's looking for a bite to eat. If i see you i will be sure to let your manager know how well you packed the fries. :roll: And that you remebered to throw in some extra ketchup.
Re: yeeeeehaw!
the honest truth is there are bad people everywhere. I have had customers where a vendor rep told them " oh sure if you pay us 100 a month we won't cut off your service" or "sure let me give you 1300 minutes for 39.99 plus free mobile to mobile for a one year contract." if the rep cannot fulfill offers they say oh my system just went down call back. (The sales team had a problem with that ...
Re: HEY CINGULAIR..... GET A LIFE
how sweet you really want to be canadian. your like that little kid who hung around their older siblings all the time pretending to be part of the group. Just because you live there doesn't mean a thing. You are trying way too hard to shake your american roots.
Re: Calling you out
"by choise I was born in Wenatchee I chose to move to canada"
Really no one chooses where they are born so thats gotta be the dumbest thing i have ever heard. :lol: Then you say you chose to move there but i think in another post you said you moved there at 10, when most would have chose to live on the moon if they could.8O As for outsourcing lets face it, you are cheap (very cheap) ...
Re: HEY CINGULAIR..... GET A LIFE
buyer merger, right now cingular hasn't paid anything. The deal still has to pass the FCC and AWS shareholders.
Re: Sim card problem??
he thinks that carriers just hand out unlock codes. he has been fighting with some people on the AWS forums over why we do not give the codes openly. As far as AWS is concerned unlock codes will never be given at anytime.
Re: DUDE IS THIS TRUE??
they are unionized but even then it's not to big a deal. Stan sigman has already talked a possible 30,000 job cuts and last i checked AWS employed 31,000 with 1,900 in Washington being cut this summer. :?
Re: AWS reps and PCO's
well that seat will be relinquished when cingular takes over. Zeglis is taking his cushy sevrence along with the money he made off the shares he sold and enjoying the rest of eternity. :evil: Its a good thing employee perks come first. Just not the ones doing real work.
Re: AWS reps and PCO's
the sales division has to do the same thing only to a bit further extent. 8O When they are not busy they have to call customers coming up on renewal and offer any number of options to get them back in line with the rest. AT this point i am not quite sure the company cares what we think. :evil:
