User: repoman
These are the most recent forum messages posted by repoman:
So I lied...
Turns out I need eight more hours in order to qualify for tuition reimbursement. So I'm here til Saturday...effing lame.
HEEEELLLLLL YEAAAHHHH!!!
I just ended my last WSC call!!! :o WOOT WOOT! :o
Re: Yay!!!
Haha...not quite...I still have classes. I just don't have to get up at 6 in the morning anymore to come to work. But like I said..I now have no income for 2 months.
WOOT!
Last day as WSC call rep! :D :D ......only because they're sending my department to the Phillippines...aaand I'm going to be out of a job for a couple of months..... 8O ..... :(
Re: See...
No.. nothing of the sort.
Re: i hate everyone!!!
That's lame...I'm a huge dog person. My dog died the day after Christmas. I had her for 15 years.
Sorry to hear that.
Re: See...
Do you guys have a cutoff date yet? Our's is the 21st...which was actually extended from the 14th because of the queue. I still wish it was the 14th, I could use a break. But then I'll be out of work until May which kind of sucks.
See...
...that's the problem with this whole situation. They say they don't need us because calls are few and far between and they think they can get bye with just the Philipines and a few agents in other call centers, so they pull entire departments off the phones to train and close down entire call centers, thus causing the queue to go up. Now they're sh*tting themselves because they can't seem to figure out what the hell happened.
This whole thing ...
Queen...
How's the training going?
Re: It's...
What I meant was that when a cust calls in to warranty with issues with the device, we are not able to replace it with another Quickfire, like normal proceedure. We have to offer them the Propel or the Matrix.
Re: Replacement
That's been changed. It's now being replaced with the Propel.
Lame...
I thought this post was going to have something to do with pirates. :(
Re: Great Start to the Day
:lol: I'm not sure if anyone else got that reference.
What a...
...horrible, sh*tty day on the phones! :evil:
Re: Cust care over crediting...
Oh yeah. I forgot to mention, she checked to see if they actually had the cables in stock. They didn't. It's for a Tilt.
Cust care over crediting...
So this care agent, we'll call her Sally, calls in stating that the cust, Greg, is having issues with his device and he called in earlier and refused to do a master reset. The call escalated and got dropped so he called back and Sally transfered to me. Greg asked Sally to stay on the line and I coached him that we would still need to master reset the device before an exchange can be continued. He said he ...
Re: sms_Queen...
It is true. Sounds like you guys have it a bit nicer down there, though. Our Saves department is pretty much full and not everyone on BMG will get transfered over. Some of us are probably going to lose our jobs.
Re: WOW!
Definitely! You guys talk about call control, I've been at this same position for a year and a half now. I know about call control. Seriously, this lady had to have been averaging about 200 words in 10 seconds. I have never heard anyone talk so fast. I almost had my TL listen to the call directly afterwards. There was no controlling this lady. I would cut her off and she'd switch topics and keep right on going, or ...
Re: I do NOT get paid enough for this!
Been there..
Re: big surprise
It overheats I guess. We were told to start replacing them through warranty with, get this, the pantech matrix. Now you know it's a piece of crap if we're told to replace it with another piece of crap.
Re: WOW!
Holy s#it! That call lasted for almost an hour!!! :evil: :evil: And she pretty much talked the entire time!
Re: sms_Queen...
It's happening. Our site is first and I actually think yours is going to be last. But it was confirmed from our site director that they are all going over seas. I think it'll be a matter of time before you hear it officially on your end.
I've been here a year and a half and it didn't seem like job security has ever been an issue until just recently.
WOW!
This lady I have now is a SPEED TALKER. I've been on this call for 6 minutes now and I've said 5 words in addition to my opening. and she's literally been talking the ENTIRE time.
Re: People are stupid.
God help you if you do. She wasn't really angry at the time, just rude. But I could tell she was a loaded cannon waiting to go off.
Re: People are stupid.
Yeah. If there's one thing I'm good at in this job it's notating in full.
Re: Yes.
Word.
Yes.
Remove battery.
Press and hold Power/End Key.
Reinsert Battery. Continue holding key.
When Palm Logo Appears with black progress bar beneath it. Wait for bar to fill and disappear and only Palm Logo appears.
Release Key.
People are stupid.
This lady calls in interupts my opening, tells me her phone is not charging. When I finally get the number to pull up her info I ask her if she has the phone with her. She proceeds to tell me that she's not going through all the serial numbers and troubleshooting and that I am going to send her another phone that works, same make and model, to the billing address and that I had all the information I ...
Re: sms_Queen...
I really gathered it from your previous posts in this forum, it sounded VERY similar to my position. Where are you at? I'm in South Dakota.
Re: sms_Queen...
Don't worry. I'm not going to stalk you or anything...that's too much work for me. We did just find out officially, though...I'm sure you'll hear about it soon enough if you haven't already.
Re: sms_Queen...
You work for eTel, right?
Tsk tsk...
Pantech needs to learn that their Slider phones are junk. The Duo and the Matrix have product advisories for the sliders breaking. And I wouldn't wish the Duo on to my worst enemy.
sms_Queen...
..You're in BMG warranty for AT&T right? I just heard today from a co-worker that all BMG and HED is going overseas and they are switching us to Lifeline or Saves. Any rumors like this floating around your call center?
Re: I wouldn't...
nothing? hmm...that's funny because you made it sound like you had all the freakin' answers. Guess not.
Re: I wouldn't...
Maybe I should explain the situation of which I was speaking, trimming the fat as much as possible.
Cust calls in and right off the bat she starts in saying how she's had 5 exchanges on her Blackberry curve and that she wouldn't be satisfied if I was not able to swap her phone for a different make and model entirely. I went through the routine of getting the info from the phone and everything, bypassing troubleshooting as she ...
Re: I just love...
I wish we had that policy...
I just love...
...the custs who threaten to get me fired. This last lady was not only going to get me fired but also my supervisor. She's going to bring lawyers into it, the whole shebang. I mean do they really think they are going to get us fired for doing our jobs?! Come on lady, use some common sense!
Re: A question for the ladies...
Agreed.
CC Prompts
Stupid menu prompts always misroute me to the wrong department! Doesn't matter where I'm trying to get to! I was just trying to get transfered through to cust care for text messaging ts and I get transfered receivable management! WTF!? "Press 1 for tech support" my a$$!
Ruddy phone systems.
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