User: sweetcherrygurl
These are the most recent forum messages posted by sweetcherrygurl:
oh my dear God...
I haven't had a customer this rude in a LOOONNNGG time.
She comes up wanting to cancel her account. I pull up her account and inquire as to why,
She then starts getting rude and saying "your customer service sucks."
Alllrighty then... Big Red typically gets pretty damn good customer service feedback, but everyone has their own experiences. Whatever. 8)
So turns out her old LG VX8300 (For those of you unfamiliar with the model number, I beg of you, google ...
Re: Text Crazy Teens!
I saw a 13 year old with 23,000 as well. Maybe we saw the same account?!?!?
Today I saw one with 14,900 and my highest personally has been 9,336... and I am not a teen. Just always seem to be in places I can't take phone calls. Smh
Texting is indeed on the rise...
Re: 'Twas the month before Christmas....
Yup!
Got massively bored at work yesterday. Took the Night Before Christmas poem and made it my own!
'Twas the month before Christmas....
Twas the month before Christmas, when all through the mall
Not a shopper was finished, not a single one at all.
The decorations were hung on the kiosk with care,
In hopes that a big sale would soon be made there.
The sales reps were dreaming of being all snug in their beds,
While visions of Starbucks danced in their heads.
And my coworker in her elf ears, and I in my Santa hat,
Had just finished a family share, and yes, that's a wrap!
When out ...
Re: What I wish I could post and hang on my kiosk....
One time I got a customer thinking that they could add a cell phone line to an account that only had a mobile broadband plan on it. For $9.99. It took every ounce of self control I had to neither laugh, cry, or storm out of the kiosk screaming about how I couldn't take the stupidity anymore....
...I need a new job.
Re: What I wish I could post and hang on my kiosk....
8O oh no! that's not fair!
I asked if I could change my greeting to, "No the iPhone is not in stock, no it does not have next day shipping at this time, and yes we obviously carry the iPhone at this location as the giant white display is two feet from you. How can I assist you otherwise?"
Didn't happen either.
What I wish I could post and hang on my kiosk....
ATTENTION CUSTOMERS:
Before you even think about asking, here are some answers to some FASQ'S (Frequently Asked Stupid Questions)
1. Yes, smartphones require a data plan.
2. No, we cannot make an exception for your account.
3. No, we do not have the iPhone 4S in stock.
4. No, I will not tell you where the competition's kiosk is.
5. The bathrooms are in the food court. It's underneath that big "food court" sign.
6. Our mall is literally one straight line - if you haven't ...
Re: I hate returns
I had a lady come back last week, four days after I sold her a three new line family share...
Apparently her husband is a control freak and "isn't okay with any ideas that don't come from him"?
So with the restocking fees and the activation fees not being waived after the first THREE days, it cost this family $210 because he "didn't like the idea".
Not to mention how much it cost me in commission.
Grr.
Re: today's irritation
thank you QueenMeenie!
I miss the days of doing over the phone tech support:
wearing whatever the hell I want, wearing comfortable shoes I can kick off under my desk, being able to roll my eyes, and that wonderful MUTE button....
Re: My employee
DarkStar said:
The Incident report he sent out because his phone was stolen.
"I Was at the kiosk helping 3 members set up their new phones when my personal phone was stolen from the kiosk. There was a shady, suspicious character at the kiosk that my co-worker and costco employee had seen with a hat with an american flag and white headphones on with a flannel shirt. I had found out that my phone had been missing about ...
Re: why are you here..?
soundwave said:
I had a lady call my store today and asked about "the Android phone" and ask if it was the kind of phone she could make calls on.
oh dear God.
Were you able to keep a straight face?
today's irritation
There is a woman from one of the call centers for our company hanging at my kiosk. She came up to my kiosk a half hour before mall opening and immediately started talking down to me like because I don't work in the call center I'm retarded. She's now been here for forty minutes.
Honey, I've worked for this company for over three years. I know what I'm doing. If you're so disdainful of store reps, don't come to my ...
Re: are you kidding me?
..and now our store phone reeks like her nasty perfume. ew. :x
are you kidding me?
it's always the shifts you're working by yourself that you get the crazy/annoying s**t.....
...like this lady who "needed to use our phone" for an emergency call...
..then she makes not one but three calls and ends up chatting for ten minutes. :x
and as she leaves i notice she's wearing a coach scarf and carrying a coach purse....
maybe she should buy a PHONE. 8O
next time i might be mean and say that sorry, i'm not allowed to let anyone ...
Re: Give me southerners all day
i like southerners too. i've dated a guy from alabama and spoken with many reps from southern states. they're usually very polite, and i adore their accents lol
Re: Californians and their stupid self entitlement
Mossberg said:
San Francisco is California concentrate. These people are so dumb, they get into high speed chases, just to get on t.v. They are so liberal, homosexuals call them gay.
I am one that appreciates all my customers, but out of all 50 states that I deal with, I wish a tsunami would just wash those pompus, smug Northern Cali sheep and their stupid entitled @$$3$, and the lazy no good Southern Cali, welfare having ghetto ...
Re: Why I refuse to sell you a PDA/Smarthpone
i feel kinda special seeing one of my old threads resurrected.
cheers. 8)
Re: Samsung Fascinate
the Fascinate has a front facing camera??? omg! we must tell Verizon!
https://www.phonescoop.com/ph ones/phone.php?p=2836
you get the Bob award of the day :D
Re: To all other fellow wireless employees
i have the Droid X and also have a couple recommendations for your "suggested apps" page:
Application Protection (set a secondary password to lock certain apps, and require password to delete apps. there are of course other lock apps but i've been using this for two months, it's free, and hasn't force closed once.)
Astro File Manager (self explanatory really. explore your SD cards files and folders.)
Gesture Search (allows you to search for contacts in your contact list by tracing the ...
Re: To all other fellow wireless employees
hmmm...... i recommend changing the color schemes a little, i'm not a total fan of the banana yellow accents.
but i like the idea. i'll recommend it to a few customers and see how it goes.
i work for Big Red and they actually released an interactive tutorial for VZW devices at support.vzw.com. that's pretty cool for those other Big Red employees who don't know about it.
Re: "Customer Not Welcome In Our Store"
wow. that customer wouldn't be welcome in my store either. damn.
too bad we can't make actual account notes in our system i've had soooooo many times i wished i could express :D
Re: If you have a problem with a store rep...
bobrings said:
thank you sweet...
sorry.... 8O i actually meant the original post LOL
but yours is good too.
especially because i, for one, am LEAVING THE INDUSTRY!!!! as of wednesday i will be employed elsewhere.
no more dealing with stupid customers with worse questions :oD
Re: If you have a problem with a store rep...
:) :D :paranoid: 8O :D :-)...
*APPLAUSE*
Re: What will your prices be in November?
retrocool said:
"Please hold the line until November, sir." *place him on hold*
HAHAHA read my mind :D
Re: This one takes the cake!!!!!!!!!!!!!!!!!!!!!!!!
dntbhatin said:
I totally took a sup call once and the lady was so upset she told me she wasn't getting help in the store and she wet herself to prove her point...the store rep got back on the phone and said he couldn't believe it lol man people never stop amazing me
wait a sec.... how does wetting oneself prove a point? other than the point that you are a sad, pathetic, childish person who needs to go back to ...
Re: just have one question....
MexicanJumpingBean said:
we always pretend to be busy until right at the time we open. i loathe the people who come up to the door 10 minutes before we open and then stand there the whole time. i wait until every clock in the store has changed to opening time and then unlock the door.
omg same here. in my old store they would come up 10 minutes early, yank on the door, peek in, yank on the door again, glare, ...
Re: just have one question....
deepc said:
So..you're that friendly person that we all want to experience in the morning. Did you think about drinking your coffee outside of your kiosk first?
i need my caffeine before i'm friendly in the morning lol..... or morning nookie. whichever :P
and usually customers realize i'm not open because ALL the stores around me still have their gates down.
ahhhh i miss the days of an inline store where you could sit in the dark behind the ...
Re: This one takes the cake!!!!!!!!!!!!!!!!!!!!!!!!
wow..... and our billpay fee is $3.00...... thanks for taking this guy off the street who only knows what he would've done if the fee was $3?? 8)
Re: The tech witch fell in love today.
I_Flogged_molly said:
Even though I have gotten a phone smarter then myself. I WILL NEVER CALL SPRINT TECH... lol I REFUSE!!! :lol:
aaaannndd then the phone bricks.
that would suck. 8O
Re: just have one question....
she wanted me to show her how to charge it and she didnt even have the phone with her.
from the way she was talking i got the idea she wasnt quite all there.....
just have one question....
do i have a sticker on my forehead that says, "sure, i'll answer your questions ten minutes before i open my kiosk because in no way do i want to drink my coffee before it gets cold"?
i walk back from starbucks, and a lady asks me HOW TO CHARGE HER PHONE.
which is a KNACK.
omg.
Re: hunh?
i tell them approximately 850 MB on a multimedia device.
roughly.
give or take.
use #DATA!!!
if one more person....
...asks if Big Red is getting the iPhone, they're gonna get b*tch slapped across my kiosk counter.
...that is all. :D
Re: Hey, look everybody, it's Comic Book Store Guy from The Simpsons
seriously dude stay out of shop talk you're annoying everyone.
...or can someone ban this guy already?
Re: Really guys? Is this how we do things?
Downtime24 said:
:evil:
i h8 those people... we dnt sit there and monitor ur phones all day everyday... gah
And if we did they'd sue for breach of privacy.
Effing hypocrites.
Re: Really guys? Is this how we do things?
This thread is sad. Seriously.
I have a few minor points to make:
1. Wireless companies are here to make money.
2. We are NOT here to babysit the customers.
3. There is a big difference between being fair to give good customer service, and bending over backwards to lose money in order to satisfy some jerk-off who disregarded policy.
4. The amounts we are able to credit have gone down because PEOPLE HAVE ABUSED IT. They realize they were idiots but pretend they ...
Re: Working this Sunday
The only reason I don't have to work tomorrow is cuz the mall I work in will be closed... there's other locations in my company that still have to be open....
Sorry guys :( .... I'll drink a toast to ya tomorrow night :)
Re: MORE fustrations of an indirect retail... :(
....Did I mention before that our company "xxxx Wireless"
is named on our receipts, the business card I gave her, our kiosk in SEVERAL places, etc.
Consumers need to open their eyes. And ears.
MORE fustrations of an indirect retail... :(
this morning i had a lovely experience.
a friend of mine that works at the local corporate store gave me a heads up that a previous customer of mine wanted to take advantage of the BOGO on droids. i'm like, okay, cool, an extra upgrade. i can work with that.
.....and then the customer comes in.
Me: Hi, how are you doing today?
Cust: I want a BOGO. I have this droid but I want another one.
M: Okay, let's pull up the account.
C: ...
Re: what a snot
rainbow_metals said:
i think some of this may be attributed to situations that customers have been in cause by third party dealers where the company, ie verizon, is not able to address their concern. i had a situation in my call center where a third party rep was refusing to process exchange within the trial period and because it was ordered through agents stock, we could not process exchange over the phone. kinda sucks for everybody.
Still. Corporate messes their sh*t ...
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