User: 20momof3
These are the most recent forum messages posted by 20momof3:
Re: Sometimes.
Where I'm at there's a certain leniency for things like that. IE If I've been on the phone with a customer for a few minutes and provided all the information that I could, yet am still not making progress, I'm allowed to advise the customer that if they don't have any other questions that I can address for them I'll need to disconnect the line.
Re: overage relief
In my experience, (I work sales support for t-mo) we don't offer any type of "oh ****" minutes, however, depending on circumstances it's possible to work with Customer Care to get some bonus minutes for a customer. Other than that, they have the option to up their rate plan and have it back dated or future dated. If the customer consistently goes over their minutes, it's not likely that they'll be able to get bonus minutes as ...
Re: I can't believe this just happened
That's pretty crazy. I don't work in a retail store, but I've experienced similar situations where a customer calls in to return something that they purchased online or with sales several months prior.
Re: T-Mobile G2 or G3? Wtf?!
As far as I'm aware, the My Touch is the "G2" however to call it the T-Mobile G2 with 3G may have been too confusing. That and My Touch, IMO, sounds a lot nicer.
Re: What????????
If I remember correctly from Barbie's previous posts, she's in the sales or accessories department, therefore she cannot process an upgrade. She has no choice but to transfer the customer.
Re: ONE TIME AT BAND CAMP
Drunk,
Point made clear. Hopefully crystal clear for the Caps Addicts. :D
Re: Question...
Keep the unlimited family messaging, just add the $24.99 unlimited web only to your line when and if you decide to get the Highlight.
Re: Carless
My current favorite scenario is the customers who have placed accessory orders for the My Touch. Just because you pre-ordered the phone and got it already doesn't mean that the accessories are available yet.
...That's why I get paid to tell people NO.
Re: Does Tmo offer. . .
No, only on Pay by Day Prepaid.
Re: Internal Signal Boosters
I'm in agreeance with Mist668. My dad was so insistent that they're the best thing ever, I went and bought him one at a dollar store and put it in his phone. I didn't tell him about it, so when he kept complaining that his signal sucked, I showed it to him in his phone to prove that it didn't work.
Re: Yes, Really
How about this one...are you in ID?
Re: Yes, Really
Used to be only one accessory team. Your supervisor's initials DS?
Re: Yes, Really
That's for sure. I do sales support, NO CC, order status, resubmit and a couple others.
Re: Yes, Really
Mistakes happen, you know just as well as I do, our call center is HELL today. My bad, I read it the wrong way.
Re: Yes, Really
Again, if you had read what I wrote, you would have seen that if you know the phones that we have, you can narrow it down by how long the customer's had their phone. :D
PS. If you want to start personal attacks, come back to my dept and say 'em to my face.
Re: Yes, Really
This is true, however if you ask how long someone has had the phone, typically you can narrow down what phone it is.
Yes, Really
And you've been in the Accessory department how long? Because, really, the things you're complaining about are nothing new. I was there for two years and every single day, there were several customers who knew they had a Samsung, or a Motorola etc. but didn't know the specific model. The only thing to do is to ask probing questions to see what specific model it is. Does it have camera? Is it a flip ...
Re: Texting
I thought that entering a word by abc mode was how you teach T9 new words. I don't see why this wouldn't work for you.
Re: i hate tmobile.
kiwinka89 I'm sorry that you have to wait to get through to Customer Care. A lot of it depends on what options you go through in the automated IVR systems, etc. Also, it depends on what call center your call is routed to. One call center may have 100 calls waiting, while another has 100 reps available. Regardless, you have the option to continue waiting on hold, or to call back at a later time. ...
Re: Contract vs Pre-Paid service
Valid point Llama. I only know T-Mo since that's who I work for...
Re: Contract vs Pre-Paid service
In general, if you don't need a phone for consistent usage then a Prepaid could be a better option. However, with Prepaid services, typically the minutes will expire after a certain period of time. With Prepaid, you cannot get a free phone, however there are no activation fees.
With a contract you can get a free phone, yes, you're locked in for a period of time (typically two years) and you do pay an activation fee. If ...
Re: anyone know?
It's not likely. If the phone has Stereo bluetooth capability, and you're using a stereo bluetooth headset...then it would work. If not, then it won't work.
Re: is Web2Go offered to T-Mo Wing?
Fleance2k5 is correct. The only data plan available for the Wing is the Smartphone data plan...$24.99/mo for unlimited web and 400 messages, or $34.99/mo for unlimited web and unlimited messages. Or in the even that you are on a family plan with unlimited family messaging, $24.99/mo for unlimited web only.
Re: Thinking about switching the T-Mobile but...
The best thing to do is contact the Business Sales department and ask if there is a discount for ATT or Bellsouth employees. If there is, then the Business Sales dept will be able to place the order over the phone with all of the appropriate discounts, if there are any.
Re: Why store reps bother me...
I've only had Verizon since October of 08, but when I set up in a third party store, I dealt with a really awesome rep. And then when I had to take my Glyde in to have an update done on it I had to go to the Corp store, and the first one I got to was down for the Samsung updates, so they referred me to a store all the way across town. My experience, ...
Re: Living in the stone ages......................
*HIGH FIVE*
Re: Feel Better?
Yes, I do feel better, actually. I get your point, but I'm still entitled to my opinion just like everyone else is. Not preventing anyone from having their opinion...just sharing mine too.
Re: Go ahead.....make may day.....
We get pretty lucky because if anyone we talk to (work in a call center) mentions press or legal actions, by policy we are supposed to disconnect the call. :D
Re: Living in the stone ages......................
Wait a second...you're calling people ignorant because they don't use the internet for everything? You're calling people ignorant because not everyone carries a wireless phone with them? In my opinion you're the ignorant one because you're making those types of judgements on people. Niave, maybe...but these people being ignorant, I don't think so. How can people be expected to "embrace" technology if the people who are supposed to educate these new consumers on it are ...
Re: Alias2 Vs EnV3
I'm not too much into the apps and whatnot...I'm more interested in a phone that I'll be able to have a qwerty keyboard on. I just wasn't sure if there was enough of a difference in the cameras (alias 2 2megapixel vs env 3 3 megapixel) to switch. I'm a HUGE fan of samsung phones so I have no qualms with staying with Samsung. I appreciate the input! Just want to make sure if I ...
Alias2 Vs EnV3
I've posted previously regarding adding a line to my account, and I am still torn between the Samsung Alias 2 and the LG EnV 3. My question from any Verizon reps out there this time is, is it worth the extra money to get the Alias 2 and lose a megapixel on the camera? I really like that the Alias 2 can be used as a standard flip phone, but I also like that it has a ...
Re: Really, Seriously?
Yeah, that's def no bueno. We get things like that where I'm at too...It's one of things we can't control, but it makes us feel a LITTLE better to "discuss" it with people who know what it's like... :)
Really, Seriously?
Dear sales agent,
When you need to bring a customer to me, that's fine, I'm here to help make sure you get credit for your sales. However, if I ask you to do something...please do it and don't argue with me. It's not worth the CA that you'll very likely get later on to argue when I ask you to do something, because I'm here to help you...I'm not here to come off as a high and mighty, ...
Re: AHHHHHHH!
20momof3 said:
I never said I don't like it, and I never said that it's not your right to do so. If you don't like my opinion then don't reply.
I forgot...I never said it's all happy etc. It's not anyone's fault that you're on the defensive because I simply said that complaining about something that is impossible to fix isn't going to happen...take it or leave it.
Re: AHHHHHHH!
I never said I don't like it, and I never said that it's not your right to do so. If you don't like my opinion then don't reply.
Re: AHHHHHHH!
It's totally okay to want something done about it, for the sake of our customers...but our hands are tied. Things with Flex Pay are much better now than they were when Flex Pay launched two years ago. Yes, missing payments are something that in our department we deal with quite frequently...but that's part of why our department is here. Sales Support...it's all in the name.
I don't mean to come off rude, but it's not going to ...
Re: AHHHHHHH!
20momof3 said:
Has anyone noticed...MOST OF OUR FLEX PAY CARE IS NOW LOCATED WITHIN THE US. When you dial their phone number, now, 9 times out of 10 you're going to speaking with someone who does not have a 37 letter name or a thick accent.
tmogirl09...we can't control the missing payments...and that's something that we only deal with through sales support...I don't think it's something that occurs with a new in store activation.
When you dial their phone number now, 9 ...
Re: AHHHHHHH!
Has anyone noticed...MOST OF OUR FLEX PAY CARE IS NOW LOCATED WITHIN THE US. When you dial their phone number, now, 9 times out of 10 you're going to speaking with someone who does not have a 37 letter name or a thick accent.
tmogirl09...we can't control the missing payments...and that's something that we only deal with through sales support...I don't think it's something that occurs with a new in store activation.
Re: 1000 Minute Promo Expiration?
We don't typically receive information on when a promotion like that will end. They are always subject to end without notice.
Re: Help Please.
Thanks for the input! I appreciate it. The biggest reason I'm unsure of switching mfg is because I'm not familiar with LG. But I'm seriously considering it at this point. THANK YOU!
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