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These are the most recent forum messages posted by mokafoka:

disclosing call details
Dec 23, 2008, 11:32 AM
in the Verizon Wireless forum

so every time a customer loses their phone and requests the last call phone number, i say i can't disclose that over the phone. they always ask why bec "it's my phone!" i only have 1 answer for them: it's a law, and we legally cannot disclose them. what else can i say? anyone know the actual reason?

Re: techies help
Dec 16, 2008, 2:16 PM
in the Verizon Wireless forum

i think this might have something to do with it bec i just had a call like that where the customer ported in mtn and it showed the prev owner's name so i'll have to keep an eye out for those coincidences to see if that's it. thanks!

techies help
Dec 11, 2008, 4:04 PM
in the Verizon Wireless forum

every once in a while i get a call about people showing their caller id displaying a certain name on it. for example, they call a landline with their mob phone and it shows their personal name and they want to change that bec they don't want the other receiver knowing their name but i call tech and they always tell me we can't do anything. so question is: do we have anything to do with what displays in ...

Re: UNappreciative customer
Nov 25, 2008, 5:34 PM
in the Verizon Wireless forum

ha yea, what i never understood was when people know they don't have insurance, not eligible for an upgrade and lose their phone and still think they shouldn't have to pay for 1 year pricing, but at least 2 year pricing! i mean, if i ever broke or lost my phone, i'd know that's my fault and i have to pay for it.

backup assistant mb usage
Nov 18, 2008, 2:31 PM
in the Verizon Wireless forum

so i always get this freakin call. " i'm not using data, why am i getting charged mb. the only thing i could think of is backup assist. but it shouldn't be charging me bec i have my vz." ok so info manager does state there are no mb charges when syncing from phone or website. however, i can only assume that applies to auto syncs. so question is, does backup assistant EVER use mbs? also, other than gin ...

Re: First week with Verizon.
Nov 18, 2008, 1:59 PM
in the Verizon Wireless forum

sorry, i did read that wrong. file a complaint as opposed to complain. yea, we would pretty much call tech support and they could check out the area/tticket. no biggie.

Re: employee line
Nov 18, 2008, 1:50 PM
in the Verizon Wireless forum

your sentence :lol: is worse! haha.

Re: employee line
Nov 17, 2008, 6:36 PM
in the Verizon Wireless forum

ha yea, true. i just wonder if anyone working in the employee line actually gets these calls. if anyone from that dept reads this, i'm wondering if you've ever gotten crazy calls. :D

employee line
Nov 17, 2008, 12:43 PM
in the Verizon Wireless forum

so i transf some empl to the empl line. was just wondering. is everything the same like billing/equipment policies? like, what happens if empl go over the minutes? can they call into the empl line and be like "i went over my minutes and there's no way i used that many. i want credit." then the rep says "well sir, you work for us, you should know how this works so the answer is NO. " haha. no such ...

Re: First week with Verizon.
Nov 12, 2008, 12:26 PM
in the Verizon Wireless forum

i hate it when people say "go complain to customer service." NO WONDER WE GET SO MANY ANGRY CUSTOMERS. dang man. anyway, go to: http://www.verizonwireless.com/b2c/realestate /index.jsp if you want to add a tower to your area. you have to qualify for it and they will never call you if they're not going to add anything, only if you do. so don't expect a call back letting you know if they were able to do it or not bec you'll be waiting ...

Re: racist customers
Nov 7, 2008, 9:04 PM
in the Verizon Wireless forum

i think this thread has gotten out of hand. let's just all agree it's a never-ending argument although i believe both sides have strong arguments and boom/bam/bing, IT'S DONE! :lol:

Re: racist customers
Nov 6, 2008, 10:21 AM
in the Verizon Wireless forum

ha, good closing. bravo.

Re: boy genious reporting Storm delayed!!!!!
Nov 5, 2008, 6:25 PM
in the Verizon Wireless forum

i just told my two friends that it was delayed who were deciding on the iphone or the storm and they said they couldn't wait any longer for the storm and so they got the iphone with att, then i open this thread and it says "gotcha!" what the heck is that!!???? now i'm out 2 referral credits. you happy???????????????????????? :lol:

Re: racist customers
Nov 5, 2008, 5:05 PM
in the Verizon Wireless forum

so i can understand that people are frustrated bec some immigrants don't learn english and may be lazy, yes. i agree that some of the population is that way. now, you can't say this is the case with all of them. you don't know what they are struggling through, or what their priorities are. for example, some may not really need to learn english bec maybe they never come across many situations where it was completely necessary; they just ...

Re: racist customers
Nov 4, 2008, 10:58 AM
in the Verizon Wireless forum

haha. i should be like, "you know what mam? we should ALSO remove those foreign language classes in college! what good are THOSE for huh?" haha.

Re: racist customers
Nov 4, 2008, 10:15 AM
in the Verizon Wireless forum

what if that gets to like "this is america! there shouldn't be legal immigration bec they're stealing our jobs blah blah blah!" i hate that one. should i be like "well then maybe you should vote for proposition so and so." haha.

racist customers
Nov 3, 2008, 10:29 PM
in the Verizon Wireless forum

so every once in a while i get those customers that call in saying "why do you give an option of spanish in your menu? this is america!" and maybe even escalate or refuse to get off the phone after you've told them there's nothing you can do. some people just don't have a life and call just for that. i usually tell them that many customers speak spanish so we need to offer our customers options or else ...

Re: GOING CRAZY!!
Oct 23, 2008, 12:48 PM
in the Verizon Wireless forum

of course, you need to be under warranty.

Re: GOING CRAZY!!
Oct 23, 2008, 12:48 PM
in the Verizon Wireless forum

haha. kind of funny as i had a call about this exact issue yesterday. weird. i guess there is an issue with this phone. you can have it replaced twice within 90 days and if still getting problems, we can replace it with a comparable model. yep.

Re: EVEN IF YOU BROWSE GIN IT WILL CHARGE MB - THIS IS NOT PIX MSGS
Oct 23, 2008, 12:46 PM
in the Verizon Wireless forum

correct. you need to have data unblocked though, but you don't incur kb charges when rec/sending pix msgs from smartphone.

Re: mb usage?
Oct 23, 2008, 12:43 PM
in the Verizon Wireless forum

ha you're right, i hadn't seen the update on 4/23. from onesource: There are no text messaging, MB (Megabyte), or airtime charges for backups/syncs initiated from the device or the web account. Airtime charges apply for the initial download of the app, depending on calling plan.(if registered online with my verizon). so what onesource is saying is, if reg with my vz, also won't incur the mb charge either! dang, hadn't looked this up in a while! ha.

Re: mb usage?
Oct 21, 2008, 4:58 PM
in the Verizon Wireless forum

i was about to say, why hasn't anyone mentioned backup assistant. backup assistant is the one that is charging you mb. it updates every once in a while depending on your update preferences. (go to verizonwireless.com/backupassistant to change these preferences). yea, it might be free monthly, but charges you mb if you don't have vcast.

Re: funny things customers say
Oct 20, 2008, 2:05 PM
in the Verizon Wireless forum

hahahah.

Re: Screw the Blackberry Storm
Sep 6, 2008, 9:35 PM
in the Verizon Wireless forum

oh yea! why didn't I think of that!!? obviously you guys didn't understand it was a joke. hence the "ps." morons.

Re: Screw the Blackberry Storm
Sep 5, 2008, 5:53 PM
in the Verizon Wireless forum

now you know how i feel when i read some of the storm posts!! he he.

Screw the Blackberry Storm
Sep 4, 2008, 2:03 PM
in the Verizon Wireless forum

Give up people. Just give up. In a year, the blackberry storm will be what the pearl is now. old. and nothing cool anymore. forget about looking for news about the storm. woo hoo. hooray, you'll know stupid things about it before it even comes out. great. you're stuck with news you can't use. it'll just make the phone not as cool when you actually get it. what a pointless waste of time. hundreds of pages and replies about ...

Re: vzw.com employees
Aug 24, 2008, 7:36 PM
in the Verizon Wireless forum

so i can pretty much tell them that browsing the website like phones and stuff is not secure, but signing in is. got it. thanks!

vzw.com employees
Aug 24, 2008, 6:12 PM
in the Verizon Wireless forum

i recently changed from customer service to e-services and support for vzw.com. i get this question from paranoid customers "i don't see the lock icon on the bottom right on the first page of your website and i don't feel safe signing in." well i do also see the same thing and it doesn't show up until after you sign in OR if you click on my verizon/my personal account/sign in, the lock will show there. apparently, no one ...

Re: call entertainment.
Jul 10, 2008, 10:15 AM
in the Verizon Wireless forum

heck yea! haha. totally screw them up. then they get I.T. over to fix it!

Re: make my job easier please.
Jul 10, 2008, 10:15 AM
in the Verizon Wireless forum

i guess it's all about bullcrapping the customer. service service service!

call entertainment.
Jul 4, 2008, 5:20 PM
in the Verizon Wireless forum

so you guys have seen the super troopers "meow" scene where they just do crap like that to make their job interesting. so just to share our thing: if you press ctrl+alt down arrow (up arrow to go back to normal screen) your screen will flip upside down. well try taking a call like that. pretty impossible unless your eyesight is seriously screwed up. what do YOU do.

Re: meanest customer or social engineer
Jul 4, 2008, 5:17 PM
in the Verizon Wireless forum

hahaha. that's great. i once told a customer "are you SERIOUS" bec i thought they were joking about how mad they were. they sounded sarcastic instead of serious. then they got really pissed and i just laughed at them. (i rarely ever laugh unless they're really crazy!)

Re: customer handling
Jul 4, 2008, 5:14 PM
in the Verizon Wireless forum

"you don't believe everything you see on tv right? EVERYONE knows THAT." hahahhhaha

Re: customer handling
Jul 4, 2008, 5:10 PM
in the Verizon Wireless forum

hahah. yea. should've been like, "don't believe everything that you see" hahahhaha.

Re: make my job easier please.
Jul 4, 2008, 5:08 PM
in the Verizon Wireless forum

damn you guys started going at it about the coverage. coverage goes like this: if they travel, then focus your sale on our service. i'm talking about someone that just lives in an area that sprint/att/tmob works fine and they don't travel. show me some stuff i can say to THOSE customers.

make my job easier please.
Jul 3, 2008, 8:32 PM
in the Verizon Wireless forum

first off i couldn't imagine working in sales, that must be tough trying to convince someone to come with us with the potential customer asking questions like "why are you so expensive. sprint offers unl EVERYTHING for the same price. how would you like reply to that? i have people that call in and say sprint's cheaper and att has rollover and sprint has nights starting earlier. i'm like uh, well sprint sucks. haha. no, i do have some ...

Re: meanest customer or social engineer
Jul 3, 2008, 8:22 PM
in the Verizon Wireless forum

haha awesome. catching a lie is so easy even over the phone and i bet it's easier face to face! look them straight in the eye!

Re: meanest customer or social engineer
Jul 3, 2008, 8:08 PM
in the Verizon Wireless forum

haha that's great. i can never push myself to directly call someone a liar. it's so embarassing!! like if i know someone stole a phone and is trying to activate it, i say "your friend that gave you his phone still has it on his account and just tell him to call us and remove it and we'll do the esn change for you with no problem" hahaha!!

Re: Loudest CellPhone
Jul 3, 2008, 7:48 PM
in the Verizon Wireless forum

what if you simply have him turn on the speakerphone on all the time in low volume and that should be louder than the highest notch in regular mode. that's what my gf did when she dropped her phone in water and could barely hear anyone. it works! haha.

meanest customer or social engineer
Jul 3, 2008, 7:34 PM
in the Verizon Wireless forum

so my meanest was this dude calling in from "tech support" saying his system was down and he needed to access this customer's account and needed to make a change. so i'm telling him i'll be more than happy to help him and everything and i ask him for the phone number and we're doing small talk while it's loading up like i say i'm in az and he says "oh yea with all the cactuses and it must ...

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