User: a Girl
These are the most recent forum messages posted by a Girl:
Re: It really doesn't matter
According to our training documents it can be "flattened for a period of time"...no indication on how long though...
Re: Planning to leave Sprint, any advice?
Good Luck.
Re: Windows Phone 8 - When is this releasing?
No release date made for WP8 or Blackberry Q10. Sprint will not carry the Z10.
Re: Planning to leave Sprint, any advice?
It is a matter of equipment discounts. You received a device discount, this is why you have a contract (likely anyways). They make a profit and recover discount provided by you either A) completing your commitment or B) paying your ETF. They will have you return the phones if you want your ETF waived. Trust me, I'm sure. There is no benefit to the company if a customer signs up in May 2012 and moves into no coverage in ...
Re: Planning to leave Sprint, any advice?
If you live in a no coverage area, you need to provide valid documentation that you live there (electric bill in your name or similar) and return your equipment in order to have your ETF waived. Also, per their terms of service they do not prorate if you cancel services. So if your bill period ends on June 27th, you will pay for plan charges until this date (even if you port your numbers out).
Re: answer to BTW
From what I've heard, there are software updates for the airave and and Sprint is working on additional maintenance releases that will address latency concerns.
answer to BTW
Airave Access Point 2nd generation and newer support SDC and will help enhance coverage. Sorry, just read through this and thought I'd throw out the answer. :wink:
Re: lol retention
Well what price do you have? I mean, not only is it free for regular eligible upgrades via our ordering systems, it is listed in our price grids as $0 and corp stores also have (if in inventory) for $0 for upgrades. Only once in a blue moon do we in Account Services ever get a special price on equipment (can't even match our own website's pricing).
Re: Sprint's JD Power ranking drops, ATT now # 2
That may be what the website says but as a Sprint employee who sells this device to customers eligible for upgrade I know that it is $0 for the device cost for an eligible upgrade. I may work retention but we don't have special device prices. In fact, I cannot match web or telesales offers and pricing for this particular phone is the same. There are others that truly are for new lines only but this is not one ...
Re: Sprint's JD Power ranking drops, ATT now # 2
Existing customers can get the device at $0 if they are eligible for an upgrade. Your post makes it sound like all existing customers would pay $449.99, which isn't the case....
*Like*
:lol:
TDMA?
:o
correction
July 2011 was prior to change in ETF amts for smartphones vs feature phones. The correct ETF amt is $10 x months remaining (in this case 12) for total of $120
Re: Same here in sprint
I love my call center :wink:
Re: FRUSTRATION with Sprint -- IDEN THINNING?
He is not talking though about regular calls. He clearly mentioned direct connect services. Sprint is mostly reducing excess capacity at this time on the iden network which can cause some in building signal changes. I do agree with you though that most customers have been aware of the iden network shutdown in the future and should prepare accordingly. The frequency used by the iden network is going to be freed up for Sprint's Network Vision, this lower frequency ...
from me
Account Services. The buy-ups are typically $5 less than the ETF (based on contract that was applied for previous upgrade so if their contract was renewed for another reason the $5 less rule may not be quite right). Not all customers qualify. :wink:
I have worked in several wireless call centers...
and I very rarely see this. Usually see 'cst' or "cust". Couldn't explain the use of cx....maybe extreme finger fatigue from typing all day. After all, they are right next to each other. :wink:
At this point
it would be an issue to address with the authorized repair center. Asurion only exchanges within 14 days for defective equipment (previously I think they exchanged until 30 days but if you've had for 3 months you are well outside either of these)
Telesales
55 min to cover 1.5 pages of terms and conditions... :(
Re: yeah
because when the charge initially began it was implemented for the Evo and Epic only.
Re: Tell me why
Read the title and immediately thought of a Backstreet Boys song...
ok?
/;|
Known issue
problems on West Coast
Re: SIM cards
Not really. Verizon customers did it also :wink:
Re: SIM cards
Sadly, this is about how those calls go....
SIM cards
Dear Sprint customers, unless you have a select few of our international CDMA/GSM devices you DO NOT have a SIM card, it is a SD memory card....grrr...
Re: Exact quote from an account's notes by an agent
had one that read
called about high bill/told dem how it is :lol:
Re: Goodbye ACS
the ACS I worked at went down in flames. Someone burned it down... 8O
Re: Urgent Sprint issue from a store rep...
"Like" button.
Re: You don't have
Fair enough :D
Re: You don't have
I disagree, I think it can sound like a normal customer service conversation. He makes it sound like he's reading down a list.
Did you know ___?
and ____?
and _____?
You don't have
to educate on all that stuff...only if you want a good offer rate and need those 1 point offers....I don't know. I don't have a problem with saying all this. I make it all sound very natural but meh..
also used by
T-mobile and ATT...just called Samson and Telegence respectively....needs some work :D
Re: Curious....
I guess the issue is, we can't negotiate. My prices are set and neither me, my supervisor nor my supervisor's supervisor will change the price of a phone or credit the customers account.
They want a variety of things. Mostly phones for free that just aren't. Occaisionally they will ask to get free unlimited text messaging or the nation unlimited plan for only 40 bucks a month. These won't be done, mostly because they cannot...unless of course the company ...
I'm convinced that this name is an alt
for someone who thought it would be funny to drive us all crazy.
Haha. You got us, you're really sneaky and funny.
Now stop.
Re: Customer Email verification
I did not. I probably would have said something like "yeah, thats what I said" if she didn't sound angry and impatient. Ha
Customer Email verification
In verifying this account the customers email address was set up like so:
first-last@email.com
I asked her, "Is your email first hyphen last at email dot com?"
Her response, "No,its first dash last at email dot com."
Really? /;|
Best answer!
and shame on all of you who think every wireless carrier uses SIM cards! :roll: That should have been one of the first things you learned working in the wireless industry.
Anyways, LG Banter from Alltel should be fairly comparable.
Re: Nee-okia
I try to bite my tongue when they mess up on my name, but after the 5th or 6th time I have to correct them.
Nee-okia
Thats how the customer on the phone keeps saying "Nokia". Its driving me crazy. :roll:
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