User: rainbow_metals
These are the most recent forum messages posted by rainbow_metals:
Re: facepalm at work
i would but mine is never here...i guess that is the same kind of thing.
Re: I feel like I was just PRANKED by the Jerky Boys
i'm sad to say that i had to stay on the line long enough for that to occur. I'm happy to say that my voice is apparently good enough to do it.
Re: I feel like I was just PRANKED by the Jerky Boys
speaking of perverts, just had one that was maturb8ing on the call with me......GROSS!!!!!!!!
Re: I feel like I was just PRANKED by the Jerky Boys
i get those kind of prank calls all the time. crazy people are out there :paranoid: i enjoy the ones that are perverts....not :evil:
Re: Proof Sprint is going LTE
i dont know it was ever a secret that sprint would be going to LTE in the future. Really they only went with WiMax because it was the best technology that existed at the time and as a result they were able to launch 4G two years before any competitors.
Re: To My Colleagues Missing a Y Chromosome
Yes I do
Re: To My Colleagues Missing a Y Chromosome
many times, i have had the guy who is a submissive and wants the rep to tell him what to do. And he is called the crayon guy because he wants the rep to choose the color of crayon to use to write down his info. also i had a guy that went into a very detailed account of his "sister's" rape, it was really freaky.
Re: Phone like the G2X/Sensation for Sprint (Upcoming phones)
just heard there is a phone that may fit your needs. just released info on motorola PHOTON 4g, will have 1ghz dual core tegra 2 processor 4.3 in qHD display, dual cameras and kickstand. also supports enterprise quality security and international capabilities. runs on android 2.3 gingerbread. also going to support motorola webtop app which allows you phone to dock on a mobile computer accessory. hope this helps but i dont have a specific date or price yet.
Re: Wrong Care Transfers
i guess we can chalk this up to say that all departments perform incorrect transfers at some point and time. once again it is part of the job that we have to deal with. i dont expect perfection out of other agents.
Re: Wrong Care Transfers
that works both ways drea_lx, in care we get plenty of calls that sales mistransfers to us because they don't want to get them to the correct dept. its what happens so get over it and just do your job.
Re: Evo 3D Finally Confimed for June 24th
yes it is confirmed as of 6-24 at the price of $199.99.
Re: Getting "Quality'd" and having them capture you writing on Phonescoop.
oh oh.....i hope its not here in my center. well actually i know its not cause we never get pulled off the phones for coaching or QA anymore, even on out negative surveys. :x
Re: Hey Sprint and/or ACs agents
They didn't "take it away", the simply rolled it into the tiered payout. however upon doing much research on this, you have to be getting 260%/goal to even start making a difference in what was being paid out previously and what is being paid out now. for example, the per day rate for 250% is the same now as it was before-without the extra 46 or $7 a day for ir. you only get the full 140.00 ir bonus ...
Re: Suspicious
thats every day here. im used to it.
Re: Suspicious
that is pretty typical of the place i work.
Re: Working the holiday weekend.
wow that is really descriptive! i know the feeling however.
Re: To Sprint Care reps
congrats on the new job, i am now REALLY looking for a new job after the latest screw over i have recieved from ACS, good luck at the new place, we will miss you here.
Re: To Sprint Care reps
what the heck is LibX, never heard of that one before and is it just me or are all the questions the same?
Re: does any one ever
i dont normally answer but find my self doing our closing script with is there is other issues i can resolve for you today? even did that to a telemarketer one time.
Re: Types of call center employees
So our center deals with all of this but we dont have a tv in our breakroom at all and above that the average pay per hour is about 10.00/hour so there really isn't any persuasion to stay here except for the poor job market.
Re: Falling asleep while "on duty"...
i never have but i knew a guy that did it on daily basis, he was able to get away with doing this for months only because his mother worked for the company too and they didn't want her to quit. pathetic.
Re: Urgent Sprint issue from a store rep...
i know you were just trying to do what the customer wanted but in doing so you were helping them to manipulate the system. i dont know how many times i have had more problems with this happening.
Re: These *insert explitive here*
let me guess....do you work for ACS?
Re: ACS Threw the eyes of a sales manager pdx site pt 1
i am speechless, probably cause you said everything there was to say about this place
Re: oh! and NOW!
i agree, that is bs that since they can't find the call they cannot dispute the call. no way to prove or disprove so it should be overturned.
Re: This has gotten ridiculous!
in our center the goal is 410 seconds set by our GM. tell me how to do it and i will! i've worked for nextel and sprint for over 7 years and still have trouble getting all this crap into the call.
TO ALL SPRINT INTERNAL CARE REPS,
i would like to know how your incentive pay works and the qualifications for it. i know they are making changes in the near future but i want to compare interal and vended.
Re: ? to Sprint smartphone users. . .
i am an employee as well as a customer. my optimus only goes to 1x when i am roaming which is only when i go to rural areas of oregon, hope that helps.
Re: Is it really that hard?
so i certainly understand the problem however this is definately not a normal issue that we all run into with any of our companies. So how would you have handled it differently if the tables were turned? Customer service is easy when you have all the answers but not so much when there is no protocol in place to resolve.
Re: I say we boycott! POWER TO THE EMPLOYEE
we no longer recieve desk drops here because of our security policy which up until recently was majorly overlooked but when another call center is closed because of fraud....gotta live with it.
call center closures.
so i get a text from my supervisor this morning saying taht our call center is closed due to tsunami warning here on the west coast but still had to come back to work two hours later, even though warning is still in effect.
Re: If you can authenticate easily...
some may know by heart because they are always calling. i know which birthday mine is and can tell you off the top of my head even though i rarely have to call.
Re: Sprint getting the Blackberry Playbook!
summer
Re: Sprint getting the Blackberry Playbook!
and 4g capable as well!!!
Re: Worst name?
had a lady one time called Carmel brown and sounded (without sounding racist) of African descent.
Re: Help!!! Loyalty upgrade question.
ok so with two lines heres how it works. you purchase two phones at the same time, at one year point, primary line is eligible for full upgrade and second line is eligible for 75.00 discount on upgrade both with two year agreements. At 22 month point on second line is eligible for full upgrade. now after the first line gets it upgrade you could change the ranking so the other line is primary and within 1-2 bill cycles ...
Re: Question for Sprint Telesales
you would think high handle time would be good for us as well but no, 396 second is our goal and with this new next call prevention crap, no one is gonna be at goal. but since we are abc or pay per call agents here in my call center, the higher the handle time means the less that sprint pays us.
Re: Sprint Customer Care please
sorry for the confusion but the info can be easily misunderstood with the premier customer as it just states that its available after the 18th and within 14 days of 2 year upgrade date. so we all know that upgrade is not at 2 years but at 22 months so thats not accurate on more than one front and as i stated, easily misunderstood
Re: Crystal Ball needed for new Sprint/ACS metric
i havent read my must read yet on that but is another way they make us take it in the @$$, plus this year my center is not giving christmas baskets or gift cards like they have in the past. its pathetic when my husband who works for 7-11 gets a 50.00 bonus from his employer.
Re: Sprint reps
nope not aware of anywhere.
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