User: hardcorehavok
These are the most recent forum messages posted by hardcorehavok:
iPhone 3GS Activation
Is in-store activation required with the 3GS? I know it was with the 3G, but I am unsure with the 3GS. Thanks.
Re: Upgrade Question...Yes, it is iPhone related
What if I purchase a new SIM card and reactivate the iPhone on my line?
Upgrade Question...Yes, it is iPhone related
I have two lines on my account. The primary line (my line) isn't eligible for upgrade until Jan. 2010. The other line is eligible August of this year.
My question is:
Could I upgrade to an iPhone on the second line and use it on the primary line?
I do this all the time with other phones as the secondary line is my grandmothers and she doesn't care what phone she has. However, I remember that with the original iPhone, you could ...
Upgrade Question...Yes, it is iPhone related
I have two lines on my account. The primary line (my line) isn't eligible for upgrade until Jan. 2010. The other line is eligible August of this year.
My question is:
Could I upgrade to an iPhone on the second line and use it on the primary line?
I do this all the time with other phones as the secondary line is my grandmothers and she doesn't care what phone she has. However, I remember that with the original iPhone, you could ...
Re: Bad News : (
Yep.
Re: Does anyone know...
There are several options:
1) Contact the carrier it is locked to and get the unlock code
2) Download unlocking software. Google Sony Ericsson SIM unlock
3) Third party unlocking companies. Google it.
Re: I just got commended
When I worked in customer care, we used to get customers like these. Usually, they had called in several times before getting to me. They had either been given wrong info time and time again or their very easy problem seemed to be getting worked on for ages. After I just did my job, they'd ask to speak to a supvisor and commend me on my work. My personal record was 5 in a month. We called them "WOWs." ...
Re: Use Your Common Sense
Yep! :)
Use Your Common Sense
My store is closing tomorrow. Monday, the landlord put a FOR RENT sign in the window. All this week, customer after customer has asked me the same question:
Are you guys closing?
No, we're just renting out the corner of the store. DUH!
Re: Dobson -Cellular One
All GSM. They did have a legacy TDMA network, but that is NOT CDMA.
Pretty Please!
With sugar on top?
I Need Some Help
I just got a Blackberry 7290 brand new for $25. However, it is locked to Cellular One. Blackberries were one of the only devices they actually locked. Does anyone know of a FREE program to unlock it? Please!
Re: ?free ringtone?
I use Phonezoo and I love it! You can make your own ringtones and graphics using files from your computer and you can download ringtones and graphics made by other users. Also, Motorola phone tools is a great program for doing this.
Re: What is this 30.00 referal thing from sprint!!?!?!
I find this highly unlikely. I do not work for Sprint, but it seems too good to be true.
Re: Why get ptt
List of current PTT handsets:
Motorola V365
Blackberry Curve
Nokia 6555
LG CU515
Palm Centro
Blackberry Pearl
Blackberry 8820
AT&T Tilt
Eight total. If you do not want a smartphone/ PDA, there are only 3 to choose from. What a selection! Now, if the iPhone had PTT, more people might want it. They could market it as a cool feature of the iPhone.
Re: Why get ptt
I change my opinion. PTT is convenient...for a small portion of AT&T's subscribers. I still stand by my belief that AT&T needs to either:
1) Drop PTT all together
2) Only make it available for businesses
3) Put some actual promotion behind it. As I said before, there are only a handful of PTT phones available and I have yet to see an AT&T commercial for PTT. They have commercials about Rollover, "Fewest Dropped Calls," largest voice and data network, combined billing, ...
Off Topic, But Funny : D
http://www.engadget.com/2008/03/10/tsa-cant-b elieve-macbook-air-is-a-real-laptop-causes-ow ner-to/
Here's a great video to go with it!
http://www.collegehumor.com/video:1799 604
Off Topic, But Funny : D
http://www.engadget.com/2008/03/10/tsa-cant-b elieve-macbook-air-is-a-real-laptop-causes-ow ner-to/
Here's a great video to go with it!
http://www.collegehumor.com/video:1799 604
Re: Why get ptt
AT&T doesn't care about rugged, durable phones. All they care about is pretty phones that come in five different colors! :D
Not According To Apple.com
The online Apple store has refurbed iPhones every now and again. Today, they have the 8GB version refurbished for sale. Guess the price?
Original Price: $599
Your Price: $349
And you know that some moron will do it. Just pay the extra $50 bucks and get it new.
http://store.apple.com/1-800-MY-APPLE /WebObjects/AppleStore.woa/wa/RSLID?mco=44BD9 AA3&nclm=Certified%20iPhone
*Note - As I said above, Apple does this from time to time. Thus, when you go to the link above, it may not have any refurbished iPhones. However, as of this post, they do.
Re: I Am Beginning To Hate Sony Ericsson
Maybe they are being smart and calling customer care instead. Or maybe you are just extremely lucky. Like I said, it happens over time, but heavy texters see it happen sooner. With Cellular One, I had one person come back with this issue. That is one out of 22. I checked my records. With AT&T, I have had nine out of ten return in regards to this issue. And if you call warranty, only one out of four reps ...
Re: Why get ptt
Exactly. PTT from AT&T is arguably the stupidest idea yet. They need to focus on expanding coverage (expecially 3G) and NOT on PTT.
I Am Beginning To Hate Sony Ericsson
By now, I'm sure most of you are aware of the keypad issue on the W580i. For those of you who are not, let me explain. The keys crack. Short and simple, huh? It happens a lot quicker to people who text a lot. I just had a girl come in with one. She has had it for about 2 weeks and all the keys are cracked.
WTF?!?
Before AT&T took over Cellular One, we got an email letting ...
Re: How To Avoid This
Ditto.
Re: Is AT&T Getting Rid of Some Plans?
Sorry.
How To Avoid This
Put up a huge sign that says "ask representative for pricing," but leave the prices up. Then, their logic circuits will overload from the paradox and their heads will explode! It worked in Futurama! :)
Re: Is AT&T Getting Rid of Some Plans?
Five. You can get five lines on either plan. With the Unlimited, it is $99.99 per line and with the 4000 minutes, it is $9.99. I see your point though.
Re: Is AT&T Getting Rid of Some Plans?
ralph_on_me said:
I think AT&T is trying to say, "Many people are too stupid to realize that the 2000 minute plan costs the same as the Unlimited plan, and there is absolutely no need to choose a higher individual plan than $99.99."
There is a problem with this logic. AT&T does still have the Family Talk 4000 plan listed. It is the same price as the Unlimited Family Talk.
Re: Is it me?
Beside our kiosk, there is a Redbox. It is an automated movie rental machine. It's pretty cool. You rent movies for $1 a day and you can return it to any Redbox. There are about 6 in our area. However, people have the same issue with it. On it's main screen, it has three options: Rent a Movie, Return a Movie and Pick Up a Movie. Rent a Movie and Return a Movie are self explanatory. Pick Up a ...
Re: Is it me?
I think that price tags should also say that the phone must be paid for at the point of sale. Almost every customer who upgrades or starts new service asks if we can bill the phone to them.
Although, you are right. Wireless customers do NOT read.
We have a sign posted at our payment computer. It says that we only take cash and check payments for Cellular One and only cash for AT&T. That doesn't stop 75% of the customers ...
Re: Loaner Phones
With Cellular One's warranty program, we send out a loaner phone. Then, you send you phone in and it is either repaired or we send a replacement. It is a horrible program. It usually takes 6-8 weeks for repair and customer hate the loaner phones in most cases. It is usually either a Motorola C139 or a Nokia 6010. Both are good basic phones. Neither has a camera or a media player and the C139 has no internet access ...
Is AT&T Getting Rid of Some Plans?
I was on the AT&T website looking at the rate plans when I noticed something odd. Under individual plans, they only have the 450, 900, 1350 and Unlimited. And under the family plans, they do not have the 6000 minute plan anymore. It makes sense because the individual plans above 1350 are more than $99 and the 6000 family plan is more than $199, but does this mean that the other plans are gone? Or is AT&T just trying ...
Loaner Phones
I received a voicemail today about a loaner phone. Here is the message:
Hi, my name is Sue Sorry. My number is 555-555-1234. My phone broke and I have to send it back to the company, but the phone they sent me is not a suitable replacement. I was wondering if you have a loaner phone policy or am I just out of luck?
Now, this is what I heard as a two year veteran of the wireless industry:
Hi, my name ...
Another Screwy Message
This morning, I checked our kiosk's voicemail and there were a few messages. One stuck out though. Here it is:
Our Voicemail: Thank you for calling S******* Communications, an AT&T authorized retailer. Currently, we are on the other line or helping a customer. Please leave your name, number and a brief message and we will get back to you as soon as possible. Our store hours are Monday through Saturday 10AM to 7PM.
Message: Wow! That is a really gay and ...
A Nice Lady and Her Bee-otch Friend (Long)
Just had a couple ladies come in and ask some questions.
C - Customer
B - B!tch
R - Me
C - Do you have any junk phones?
R - /;| ...
C - My partner line is having a lot of trouble. It gets horrible coverage and drops calls all the time. Do you have any cheap used phones? You know, junk phones.
R - No, ma'am. Unfortunately, we only have one Cellular One phone left. It is a Nokia 6085, but you'd have to ...
Re: Why get ptt
I have the same problem. It is a stupid feature that no one wants. AT&T launched it FAR too late and there is no way to compete with Sprint/Nextel. That is the one market they have cornered (besides bankruptsy). Everytime someone asks about it, I end up talking them out of it unintentionally. Here's an example:
C - Tell me about this phone.
R - The LG CU515 is a nice phone. Besides being available in purple or black, it has ...
Re: "I Lost My Phone."
Huh? You can add insurance within the first 30 days of a new activation or upgrade. You can use it anytime from there on out, but only twice in a year. I think I understand what you are saying. If I break / lose my phone after only 2 months, I will have only paid $10 premium and a $50 deductable. However, most customers do not see it this way. They see it as a waste of money until ...
Re: "I Lost My Phone."
I've noticed that a lot of customers decline insurance because they feel they will never use it. I have had so many customers stand in front of me and do the math.
C - Well, it's $5 a month plus a $50 deductable. Hmm. If I have it a year and use it once, it would be $110. If I have it two years and use it once, it would be $170. If I have it and never use it, ...
Re: Has the issue with the w580's keypad been addressed?
In late November, Cell One stores were advised that early models had an issue with the keys cracking. However, I have not seen or heard of any fix. It is just a flaw in the design. It is covered under the warranty though.
Re: "I Lost My Phone."
The "kid" was in his 20s.
(older messages not shown)
