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printed December 20, 2014
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Samsung Galaxy S 4 mini (Verizon)

 

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A dated phone, old Android 4.2.2 and truncates notes

 

Jun 12, 2014 by drwiremore

What could have been the best phone on the planet; falls extremely short when it deletes (truncates) contact-notes greater than 950 characters. Verizon says they've never heard about it; as does Samsung. A google search shows this pervasive across carriers since Oct 2013.

Pros: great UI, feels good
Con: fails as a phone if it deletes your data without warning or explanation.

To my surprise, Verizon said they know nothing about it; Samsung didn't either. Both had modest interest. However, I contacted Google, and they were both interested and astonished that their vendor, Samsung, would deploy a product that, in fact, deletes/ignores the integrity of the very cloud that google syncs.

I have contacts with extensive notes. Thousands of characters. I can see these long notes, but they do seem to be oddly presented. What I didn't know, is that having edited one of those contact notes, that Samsung then "truncated" the existing notes (without warning or explanation) and then having been saved, syncs with the cloud and now truncates my google account. (Completing the destruction.)

Therefore, what should have been a good phone (have it 30 days now), destroys data without warning.
Verizon: doesn't care, not their problem, and offered (as if it was a defect) to replace the phone with the same one. (Now that would be helpful)
Samsung: astonished to even hear of such a problem, eats crow (but does nothing) when finding this is a pervasive experience in the S3, S4 and the Notebook. (Don't know if it is in the new S5.)

Let's ignore that this phone, brand new to me, is running 2012 V4.2.2 (oh my.) Although Samsung says they've given Verizon an update, and VZW has declined to deploy. (Phone destroys data; and isn't updated, WTH).

Need your help, what to do. Forget workaround, I need a new Android phone contact/dialer so that the phone can actually be used without destroying more data. Any thoughts.

DW

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