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User Review History

Fred123's review of the Alcatel 871a

original version, submitted Aug 1, 2013, 7:20 PM:

Alcatel 871a dials 911

This is a great phone except for one major problem. It dials 911 in your pocket even when the keyboard is locked. There is an FCC requirement that a phone be able to dial 911 even when the keyboard is locked, and new phones have this feature. However, this model is way too trigger happy. Check reviews elsewhere. Many people also report this problem. Alcatel tech support tries to blame it on AT&T software, but I called AT&T and they bounced me right back to Alcatel. This is not a problem caused by the FCC requirement. It is a problem of the Alcatel product manager failing to oversee production of an adequate product... whether caused by hardware or software... and whether caused by Alcatel or AT&T. The FCC does not require a trigger happy response.

edited Aug 8, 2013, 7:01 PM to the current version:

Alcatel 871a dials 911

Update as of 8-9-13
I downloaded latest phone software. Looks like the 911 problem has been fixed. Hurrah!
-------------------------

This is a great phone except for one major problem. It dials 911 in your pocket even when the keyboard is locked. There is an FCC requirement that a phone be able to dial 911 even when the keyboard is locked, and new phones have this feature. However, this model is way too trigger happy. Check reviews elsewhere. Many people also report this problem. Alcatel tech support tries to blame it on AT&T software, but I called AT&T and they bounced me right back to Alcatel. This is not a problem caused by the FCC requirement. It is a problem of the Alcatel product manager failing to oversee production of an adequate product... whether caused by hardware or software... and whether caused by Alcatel or AT&T. The FCC does not require a trigger happy response.

 

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