I have had the PN-820 for 2 months now. The phone will completely freeze up at least once a week and sometimes 2 times a week. Nothing on it will work. Verizon has told me that since it is a PDA that that condition is "normal" since some computers have to be re-started, too. You have to remove the battery when this happens. I would like to know is this true about PDA's. Has anyone else had this kind of problem on their PN-820?
I've had mine from the day it was released, and I just recently had the same problem. The people at verizon don't have a clue about the phone. Ihave called tech support several times for various issues and only once was I able to get someone who knew something about the phone. I've recently ran across another problem. Verizon doesn't stock the extended battery anymore. They claim its out of stock, but its been 2 months now. Verizon has really dropped the ball on this phone.