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HTC TyTN / 8525 / JasJam (Hermes)


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Replying to:  at&t rep trying to convince me phone has water damage... by juntjoo   Feb 13, 2008, 1:54 PM

Re: at&t rep trying to convince me phone has water damage...

by chocolateman85006    Mar 5, 2008, 4:22 PM

juntjoo said:
Ever since I told her the sticker was white, though slightly pink if you look closely, now she said that I could do an exchange but if the sticker wasn't white enough, I'd get charged some absurd amount. How reliable are these stickers anyway? And if it's pinkish tint, I maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere. Cause really, now that I inspect it, the pinkishness has a polka dot pattern as if if it was made tha,t way rather than it got wet and washed itself over with it's pink pigment.

Anyone have experience/knowledge on this issue? To me, this doesn't look like water damage.

Here's the dilemna: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. Without the expert knowledge to determine if the phone's warranty has been voided, how is he/she supposed to find out the answer without taking the risk of being charged for the replacement? I know for a fact the phone hasn't been exposed to water, but I don't know what the heck this sticker is telling me if anything at all.

If the sticker has any red or pink at all, that voids the warranty. I know, because I'm an at&t warranty rep. The sticker is how the technicians can tell if there's any water damage or not.

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