Motorola Q
How fast does VZW REALLY process returns???
I returned my phone to Verizon about a week ago, and it was received last Friday. I didn't expect it would be processed yet, but a CSR just told me it could take as much as two billing cycles to process.
I asked her to confirm that I might not be able to purchase another phone at promotional prices for two months, and she said yes, sometimes it takes that long. Then she advised I call back in two to three weeks.
Is that for real? I've worked in a JIT (just in time) business for years, and you can't just run two weeks behind. the only explanation, is that their PROCESS simply takes that long. Holy Cow, how long does it take to open a box, look at two pieces and go yep, they're there.
I asked her to confirm that I might not be able to purchase another phone at promotional prices for two months, and she said yes, sometimes it takes that long. Then she advised I call back in two to three weeks.
Is that for real? I've worked in a JIT (just in time) business for years, and you can't just run two weeks behind. the only explanation, is that their PROCESS simply takes that long. Holy Cow, how long does it take to open a box, look at two pieces and go yep, they're there.
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