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Sony Ericsson Z520 / Z525


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Dec 8, 2006, 6:55 PM
I've only had this phone over a year. Is it because I got one of the firsts, and perhaps there's a bug?

Well, both my internal and external screens just went totally blank. My external screen is blue, while my internal is just showing white. I press the menu buttons, and I can still get to my media player and make calls. Everything is working fine, just except the fact that I can't see ANYTHING whatsoever.

I tried rebooting the phone, take the battery out, using a different battery, taking the sim card out, everything!

Did anyone else have this problem?

What happens if my warranty expires? Can I still trade it in if it has internal problems? Can I trade it in for another phone of equal value?

Thanks in advance!

Dec 11, 2006, 9:22 AM
Contact your service provider asap. Sony has had several problems with the functionality of the display screen. In other words, the screens crap out. They are replacing them with refurbs so make sure you save all contact info and media before they take your phone for repairs.

Dec 13, 2006, 3:14 AM
I have the same problem (phone seems to work, but can't see anything). Of course, I bought the phone on ebay last January. Am I screwed when it comes to warrenty? If I am, is there any hope of fixing the screen, or should I start shopping?

Feb 9, 2007, 6:44 PM
Hopfully, you guys have INSURANCE on your phones. If not, then depending on the time since the phone was purchased, you may be able to get a replacement. Usually, the manufacturers warr. last for a year, which starts as soon as you purchase the phone. This would cover these phones unless there is severe damage or even a tiny bit of water damage. Oh yeh, just so you know... they do test and evaluate the phones for such damages.

If that is not an option for you (over the time-frame/you broke the phone/dropped in toilet) then you'll need to either pursue insurance (if you have it) or just buy one at full price.

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