I've had mine for about a month, and it broke yesterday. You know how it freezes every now and then...yeah, mine did that. Permanently. It's an unreliable model. I heard that from a Cingular rep. That's why they never sold it in stores. Cingular also has it on backorder, so when it breaks, you have to get an entirely different phone. And you don't get to chose this new phone either. They just send you some other phone with comparable features. So if you buy it, good luck.