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Sanyo MM-7400

 

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Anyone else having hinge problems?

jeremylobaugh

Mar 2, 2005, 10:40 AM
I have owned a 7400 since christmas time, and it has performed very well for me...except. The case surrounding the hinge on the right side of the phone has cracked. The phone has not been abused or the flip over extended, i think it just may be a poor design. The phone is supposed to be rugged, I would think that it could hold up to everyday use. If anyone else is having this problem, please post about it, I am making a concious effort to get this issue turned into a known defect, if that is the case.
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bry1974ny

Mar 2, 2005, 2:06 PM
Well I've had my phone since January, and have had no problems with the casing. If the phone has been subjected to extreme variances in temperature... these would present ideal conditions for such a crack in your phone. And being Christmas time since you have owned it, that may be the case. Do you leave your phone in the car, or extreme conditions such as very cold or very hot? Sanyo's have been known to be very durable, in fact their website represents many users who have had their phones run over, dropped, eaten by animals, etc., and believe it or not they still function! But again, the temperature thing may be the problem, a crack such as this would most likely come from having the phone exposed to very cold (such as leaving in the c...
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jeremylobaugh

Mar 2, 2005, 7:19 PM
Just under the display, there is a switch, this is what lets the phone know the clam is closed. there is a fracture that runs from the side of this switch to the split between the front and rear of the case. As far as the conditions the phone has experienced, I am very careful with anything electronic that I own. I am an electronics engineer and aware of the factors that can contribute to mechanical failure as this. In any case, this phone cost me 380 bucks, I owned a nokia 5185 that I got for free when it first came out, I had it almost four years, defect free. My phone does not see abuse, I'm not a barfly, I work at a test bench all day, in a temperature and humidity controlled environment. I believe this to truly be a manufacturers defect...
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bry1974ny

Mar 2, 2005, 7:34 PM
Well Sprint and/or Sanyo is supposed to give you a full 1 year warranty on defective equipment. If you bring it to a Sprint store perhaps they can help you further. You must prove to them that this has not occurred as a result of any kind of abuse. Also provide your receipt if necessary. If they find this as a result of a defect, they will ship you out a replacement, usually probably a week or so, but if you have any insurance they will get it to you much sooner (1-2 days even?), and they will cover it regardless of reason, but you would then have to pay the required deductible. Either way, you will receive a refurbished unit, not a new replacement. Alternatively, if you have the cash you could buy a new phone outright, sell the other ...
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oneandonly

Mar 18, 2005, 12:18 PM
If you have insurance that could be a last resort, or you could take the phone to the store and speak to a store mgr. about the issue. Sometimes, that's the only way I get any help. I keep my local Sprint store mgr's business card and I refuse to deal with anyone else. If you can refrain from this, do NOT superglue your phone, because that'll make it harder to get a replacmnt.
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PsuspectPCS

May 13, 2005, 7:50 AM
Shocked Shocked Shocked

Yoooo

The same thing happend to me the other day I have had my phoen for about a week and then I look and the crack is in teh VERY same spot as you ...your post is kinda old what ever happend??
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jeremylobaugh

May 13, 2005, 11:46 AM
After many failed attempts to get the phone replaced, I finally gave up and got my hands on a dummy phone, and used that case from that on my phone. The problem has been corrected, and it works better than ever. However, I am an engineer, I have worked with small electronics for almost 15 years. If you are not experienced with small electronics, do not do this yourself, you will be replacing your phone.
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VZWrep1906

Jun 25, 2005, 9:59 PM
I've had my phone replaced 3 times because of this exact problem you are having. I've never dropped the phone, but it cracks at that same exact spot every time. Ther definately is a flaw in it's design
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kahnesgirl

Jul 5, 2005, 5:25 AM
I just had the same thing happen to me. Is this a warranty issue or do I have to go through insurance? I wouldn't mind so much if I could open it w/out struggling to hold the hinge in place & make a call w/out holding the hinge in place w/both hands. My phone is less than 6 months old & I cannot afford another phone purchase. I heard from a sprint rep that Sanyo hasn't had this model available lately so they were forced to upgrade the customers w/the new mp3 model (mm5600 I believe). Only problem is I don't wanna spend the $50. I'm so broke @the moment! Any pointers, help, suggestions? Much appreciated!
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