Audiovox CDM-8940
Roaming problems
My 8940 has been great except for one nagging problem --
Inside buildings it frequently goes shifts onto "Extended Network". Usually there are 3-5 signal bars, but the incoming calls won't ring nor can I make outgoing calls. A even when going outside where there is good Verizon service the phone will not automatically leave "Extended Network" and go back on "Verizon Wireless". I have to turn the phone off and back on again, then it works fine.
I assume "Extended Network" is some type of roaming. Are there any settings to fix my problem ? I have done the *228 to update software and PRL but this has not helped.
Thanks
Inside buildings it frequently goes shifts onto "Extended Network". Usually there are 3-5 signal bars, but the incoming calls won't ring nor can I make outgoing calls. A even when going outside where there is good Verizon service the phone will not automatically leave "Extended Network" and go back on "Verizon Wireless". I have to turn the phone off and back on again, then it works fine.
I assume "Extended Network" is some type of roaming. Are there any settings to fix my problem ? I have done the *228 to update software and PRL but this has not helped.
Thanks
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extended network means u must be in an area that not only has verizon towers, but also has another cdma tower, the reason it switches is because they other tower must have a stronger signal, there really is nothing you can do about it.
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I have the same problem... Verizon sent me a new phone but its still the same... is anyone else having this problem???
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I know there are no extra charges. Wouldn't matter if there were, as I cannot make nor receive calls when the phone is stuck in that mode.
Audiovox has not unhelpful, suggesting I send the phone to them for repair. I am not at all confident they would fix the problem.
Verizon, on the other hand, surprised me. I was quickly contacted by a customer service rep after sending an email request for help. He did some research and called back, saying he had another customer with the 8940 in the same locale reporting an identical problem.
He spoke with high level tech support at Verizon and they were unaware of a problem, also he said there have not been a high number of returns on this phone -- not surprising since it is otherwise an ...
(continues)
Audiovox has not unhelpful, suggesting I send the phone to them for repair. I am not at all confident they would fix the problem.
Verizon, on the other hand, surprised me. I was quickly contacted by a customer service rep after sending an email request for help. He did some research and called back, saying he had another customer with the 8940 in the same locale reporting an identical problem.
He spoke with high level tech support at Verizon and they were unaware of a problem, also he said there have not been a high number of returns on this phone -- not surprising since it is otherwise an ...
(continues)
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I've had this problem too. Very frustrating because I've noticed that I don't even get an indication that I have a voicemail when I'm in "extended network" which means I then have to waste minutes checking for voicemails. Verizon exchanged the phone the first time I reported the problem. I just reported it again (at *611) they told me to call that silly *228 which does nothing to fix the problem. I've been told the problems lies with this phone being a dual-mode phone (versus a tri-mode) and the fact that I'm in an area without close towers. They can't fix the problem but did give me 100 free minutes to make up for all of them that I lost calling in for my voicemail. The phone might be fine but stay away from dual mode phones.
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