Class Action Settlement Phone number needed
scroll down to verizon wireless (make sure it is the one for wirelss not bussiness or DSL) and follow the instructions to get a real person and avoid the auto system.
They specifically give you an address to mail, or an email address to email:
THEY WANT TO MAKE IT DIFFICULT SO YOU DONT SWAP YOUR PHONE OUT!! Every phone refunded or exchanged for is money out of their pocket. You will not get in touch with a v710 settlement admin through the normal verizon operator.