Motorola Droid Turbo
Buyer Beware!
Best Buy stores sells a specific exclusively colored cell phone which the manufacturer & carrier will not honor an advertised product warranty.
I recently purchased a Droid Turbo phone in the new Best Buy exclusive (blue) color. The device is also exclusive to Verizon Wireless. The Droid Turbo is advertised by both the manufacturer (Motorola) and Verizon Wireless as including one complimentary replacement of a damaged screen under what both call the "Screen Assurance" program. I dropped the phone less than 6 inches onto my counter top and the screen of my 13 day old device shattered. I contacted Best Buy and attempted to submit a claim through Geek Squad insurance. I was told by the store that the Droid Turbo comes with one free replacement...
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I recently purchased a Droid Turbo phone in the new Best Buy exclusive (blue) color. The device is also exclusive to Verizon Wireless. The Droid Turbo is advertised by both the manufacturer (Motorola) and Verizon Wireless as including one complimentary replacement of a damaged screen under what both call the "Screen Assurance" program. I dropped the phone less than 6 inches onto my counter top and the screen of my 13 day old device shattered. I contacted Best Buy and attempted to submit a claim through Geek Squad insurance. I was told by the store that the Droid Turbo comes with one free replacement...
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Wow, that's amazing; sorry to hear. It makes one question whether this "loophole" is true amongst other vendors' specials (i.e., Radio Shack - I believe they offer/offered a red variant of popular devices throughout the years).
With your longevity in Verizon, it amazes me that nothing was offered in such an odd situation. Truly an unfair, and bizarre, complication to get caught up in. Thank you for sharing, as hopefully others may avoid what you have gone through.
With your longevity in Verizon, it amazes me that nothing was offered in such an odd situation. Truly an unfair, and bizarre, complication to get caught up in. Thank you for sharing, as hopefully others may avoid what you have gone through.
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