Please help me! My phone freezes up...
I have no idea what to do!
If you have any programming suggestions, I would definitely welcome advice. Thanks.
Those are the only two things it could be. And neither is user adjustable. The phone needs new boot firmware. This can not be done by the user.
Go back to the people and tell them you got a responce from the web site they suggested, and it told you the phone needs service.