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Motorola V400


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Replying to:  Liquid Damage? by 007   Oct 13, 2004, 8:48 AM

Re: Liquid Damage?

by bmega    Oct 14, 2004, 10:11 PM

Ironically, yesterday someone at work told me a similar story regarding their T720. His kept dropping calls and had horrible reception. He and his wife had bought 2 T720s and her's was fine, but his had these problems. He took his in and finally got an exchange for a new 720 with the stipulation that if any "user damage" was discovered he would have to pay. In 2 months he got a $129 charge on his bill for your same reason, "damaged beyond economical repair". His phone was also only 3 months old with NO user damage. He continued to pay his bill less the $129, but in 3 months they cut off his service (Cingular). He went to the corporate retail store to argue his point to no avail (even though other customers in the store actually joined him in verbally assaulting the manager on duty.) They put him in touch with the district/regional manager who later called him and said that, "they had lost the paperwork that he signed saying that he would pay for 'user damage' and they would re-instate his service". Later he received info that it was considered "liquid damage" even though he had not exposed it to any liquid. They said that the indicator could even be activated by perspiration, but he was still officially responsible. Ridiculous. In the V400 the indicator is the white dot just above the SIM card. When wet, it turns pink/red. I returned my V400 for software problems and they issued me a new one with a $199 "user damage" stipulation. Luckily, I escaped with no charge, but once you sign that agreement it seems you have little recourse. Good Luck!

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