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Samsung Galaxy S 4 Active

 

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Galaxy S4 Active did not pass water test

by DrElena    Jun 24, 2013, 3:14 PM

after using it in about 10 inches of water for one to 2 minutes the phone let the water in, despite all advised precautions.
the customer service is playing goofs asking us "who ever told us we could use Galaxy S4 Active underwater"?

The worst thing is that Samsung customer service did not care at all to replace the phone. Tech support requested the phone to be send to repair services, but why, if it was faulty from the day one?

Can anyone to advise how one can fight with this situation?

thank you in advance.
Elena

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