Mine is breaking down also. The weak point is the hinge. Same problem with the CDM-9500 also. And as you said, can't find a phone you like ant the moment, that is my situation too. I will ask Verizon for the same deal, as even if I get a "new every two" phone, a refreshed CDM-9900 would make a great spare back up phone. I wish Toshiba still was in the business of phones because they made a great platform.