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Replying to:  Samsung Rugby3 freezing and rebooting when editing contact or adding contact to SIM card? by azurecrimsonrose   Mar 9, 2013, 9:19 PM

Re: Samsung Rugby3 freezing and rebooting when editing contact or adding contact to SIM card?

by Msurmint    Jun 2, 2014, 12:52 PM

‎05-31-2014 07:07:44 PM

This will take a while:
I went shopping at AT&T store, decided to get a Rugby III, but didn't want to pay the $270 price tag. I went home and ordered one for $100 (new) off Amazon. When it arrived, it had an error where it didn't recognize it's own IMEI number, and therefor couldn't sync with the AT&T Address Book. I exchanged it with the seller, got another one, it did the same thing. In talking with the seller, they said their supplier was "working on it". While I was waiting for them to figure it out, I ordered, again from Amazon, but a different vendor, another Rugby III. This one came, and had the error described above. For me, it has been most often happening when I listen to MP3's. I can start an MP3 (listening through my bluetooth earpiece), and within 5 minutes it will freeze and reboot. So, I called and exchanged the phone with vendor 2. Meanwhile, vendor 1 says they have the IMEI problem fixed, and ships me another phone. This new phone (#3) from vendor 1 has the same freeze and reboot problem that vendor 2's phones did. I received the exchange phone from vendor 2, and it also freeze's and reboots.
I finally decided I would have been money and frustration ahead if I had just bought the more expensive phone from AT&T. Today I went to the AT&T store, bought the Rugby III. Tonight, after setting it up and sync'ing all my contacts etc., I tried an MP3 and within 5 minutes, freeze and reboot. I've found that if I start the MP3's up again, it will reboot a second time, but on the 3rd time, it will just shut down and I'll have to pull the battery to get it to restart.

It seems there is a software error in the Rugby's, and it doesn't matter where it comes from. I have (apparently) successfully updated my software, and this HASN'T fixed the problem. Should I ship all these phones back? Anyone?

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