ZTE Warp by Boost is not good
Today I went to buy the new ZTE Warp android phone from Boost Mobile to the store and they pretty much ripped me off.
I paid for the phone (the ZTE Warp), and the representative at the store did the switch to this new ZTE to replace my previous Samsung Galaxy Prevail (an android phone). 3 hours later I get home to check on my account online as the internet service on the phone for some reason is not working yet. When I logged into my boost mobile online account, my monthly plan payment was changed! This new change was made to my plan without my authorization. My plan has been $50 for over a year now. They just went ahead and changed it to $55.
I called 611 to speak to one of their agent and mentioned that they changed my plan without my authorization, and that I was not rewarded $55 for getting the phone before Nov. 8th for a promotion they have. I spoke to a representative name Frank. Frank clearly told me "you are LYING there are no current promotions crediting $55 to anyone", I mentioned to him that the phone was dropped from $249 to 199 and that the credit was been given to anyone that purchase the phone by Nov. 8th and that this was been posted on every phones news websites. He kept on calling me a liar. I explained to him that even though he did not believe me that at least I wanted my monthly plan bill to remain $50 a month as I did not asked for the change. He said that there was nothing that they can do about it, that thats just the way it is. I asked for a manager. "Augie" was put on the phone. I explained to Augie that they changed my account without my consent and that this was not informed to me. So, he went ahead and changed the plan back to $50 and excused himself. After we hanged up, there was no service on the cellphone. Augie changed my monthly payment date and took away any money that I had previously paid, so now I supposedly do not have enough money in my account to cover my monthly plan that I already paid for.
I called customer service again, this time I spent another 1.5 hour on the phone with a Manager named "Jay". He was on their line phone number 888-266-7848. He told me that my conversation was going to be recorded, I agreed to it, so I recorded it myself as well.
I explained to Jay that all I did was to buy a new phone for over $200 in their store and that I wanted to keep my same plan service, and to have the service back on. He continually tried to convince me to pay for a new month of service to have my service reinstalled and to change my plan. I told Jay, to please reinstall my service the way it was with my old cellphone (the samsung prevail) because I planned to return the new ZTE Warp phone first thing in the morning because I did not plan to pay any extra money on my plan. He said that there is no going back and that I either had to paid for my account new bill today or will not have service period. I asked for someone with more authority than him, he asked me to hang up to call me back from his line. I asked him to just transfer the call to his boss line. He kept on insisting for me to hangup for him to call me back with his boss. No one ever called, and now I do not have a phone.
I am now $200+ short of cash in my pocket. I do not have service on my phone. My current monthly pay plan service was changed to something more expensive without my authorization. Talk about "No hidden fees anytime". I have a brand new phone and also my old phone but none have any service. I wasted my only day off from work on the phone talking to boost mobile and with no success. I did not get the $55 discount that was promised, because the manager said that only new activations get granted the $55 discount.
The only reason that I have boost mobile is because they sell the "no hidden fees" steady monthly plan service. With $200 I can buy an iPHONE! How rich do they think they are going to get screwing people up in this way? Shame on them. Please, take what I just went through as an experience to avoid this company.
The ZTE Warp also feels very cheap!!! And the default speaker cannot handle regular full volume, the sound distords and the speaker makes a squeaky noise as a cheap speaker. The screen is also a magnet for dirt.