LG VX-4600
Existing Customer - can't get this phone! Help
I am eligible for an upgrade (not NE2) and want this phone but can't convince even the loyalty index to sell it to me. I keep being told it's only available on the Internet. Other users are getting this phone over the phone...how??? Pls. give me hints on the right thing to say.
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You can probably get it from an indirect dealer, they are definitely available to us now. Of course, NE2 doesn't apply to indirect, so you wouldn't get it totally free. If you were doing a two year renewal at my store it would $89.99.
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After weeks of trying I finally got this phone. I am also eligible for the NE2. After the phone was available on the Internet, I tried to order it, but it had nowhere for my NE2 information on the order.
I contacted the customer assistance center and after speaking to at least 8 different people, I was put in touch with Kay (I can't remember her operator number). After going through the process on the web site, with her mirroring my steps at her station, she contacted Internet sales to ask some questions. As she was placing me on hold, I made a comment, "All I want to do is upgrade my phone!" I guess that did it.
When she came back she again explained that it was only available on the Internet, and couldn't place the order. She t...
(continues)
I contacted the customer assistance center and after speaking to at least 8 different people, I was put in touch with Kay (I can't remember her operator number). After going through the process on the web site, with her mirroring my steps at her station, she contacted Internet sales to ask some questions. As she was placing me on hold, I made a comment, "All I want to do is upgrade my phone!" I guess that did it.
When she came back she again explained that it was only available on the Internet, and couldn't place the order. She t...
(continues)
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I just went through the process of getting this phone and here is what I had to do..
I had found out that I was eligible to "upgrade" to a new phone on the 13th of June.. it was a week till then so i decided to check the web site to see what I could get. When I logged in and went to the "upgrade phone" section the LG 4600 was not on the list.
I placed a call to customer support and was first told that "the phone was only available on the internet and only to first time customers". I indicated that since I was a Charter Member and have been a customer for so long i didn't think that rule applied to me..
Just last Monday I finally got a call back with a resolution to it.. the guy said that it was only available on the internet and t...
(continues)
I had found out that I was eligible to "upgrade" to a new phone on the 13th of June.. it was a week till then so i decided to check the web site to see what I could get. When I logged in and went to the "upgrade phone" section the LG 4600 was not on the list.
I placed a call to customer support and was first told that "the phone was only available on the internet and only to first time customers". I indicated that since I was a Charter Member and have been a customer for so long i didn't think that rule applied to me..
Just last Monday I finally got a call back with a resolution to it.. the guy said that it was only available on the internet and t...
(continues)
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