Wow...I don't know what USCC reps would say something stupid like that. As soon as we got our V810s a while back and figured out that the manual was incorrect, we just figured that Motorola changed it from whatever the original version was. Then we figured it out on our own and passed it on. Whoever would even suggest a customer to pay for speakerphone use is ridiculous.! But yes...the speakerphone on the v810 is definitelt one of the best!